Tropical Smoothie Cafe

Horrible customer service. They got upset because I wanted to use a promo twice and at the end the mobile app allowed it. They’re simply rude. The atmosphere in terms of temperature is way too cold to eat in there. The food was good.

Atmosphere: 2

Food: 4

Service: 1

I hit up Tropical Cafe to use a gift card I found from 10 months ago. Never been there before, so I was clueless about what to eat. The jerk chicken wrap looked good, but of course, they were out of the key ingredients for it. Plan B was another wrap, and I asked for some hot peppers to spice things up. No dice on the peppers, but they offered jerk chicken sauce instead. I thought, "Sure, why not?"

Got my food, checked it, and guess what? No jerk chicken sauce. Bummer. The wait was a bit long, and by the time I got home, the wrap was just okay. With so many other places to eat, Tropical Cafe really needs to step up their game. Missing ingredients and slow service aren't cutting it, and honestly, the food wasn't tasty enough to make me want to come back.

Atmosphere: 3

Food: 2

Service: 3

This is one of the worst tropical smoothie cafe’s ive been to. Theres always a wait on orders, and the enployees are always rude.

Atmosphere: 1

Food: 1

Service: 1

The young lady (brown skin with a greenish ponytail/puff) working at around 10 am on 7-11-24 is rude! I wasn't greeted when I walked in, wasn't handed a receipt, wasn't told thank you. I had just visited the day before and had a totally different experience (the young men working were so friendly). If this is the service I can expect, I won't be back and will urge others not to visit as well.
Totally off putting. I'm also planning to call corporate, it was that bad.

Atmosphere: 4

Food: 4

Service: 1

They literally always forget something I order. Then I have to wait. I gave this location too many chances to do better. Won't be ordering here anymore.

I like the food, but be prepared to wait a long time for it, even if the restaurant isn’t busy.

Atmosphere: 3

Food: 4

Service: 2

Recommended dishes: Smoothie and a Wrap

I went to grab two smoothies the other day 5/16/24 and they turned out great. Shatu was the associate that took my order and made sure that my order was prepared the way I wanted. Shatu was kind and is always very professional every time that I am there.

Atmosphere: 4

Food: 5

Service: 5

I must say that this place has done a 180 from last school year. I am a teacher at a near by elementary school, and last year I stopped coming because my smoothies never came out right. I decided to try again in October and ever since then my smoothies are always on time, and they are perfect every time.

Atmosphere: 4

Food: 5

Service: 5

On May 5th, 2024, I visited the Tropical Smoothie Café located at 15475 Annapolis Road in Bowie, MD. I've frequented many Tropical Smoothie locations without issue. However, during this visit, I ordered my usual: the Strawberry Chai Banana Boost, along with salt and vinegar chips, and a cookie.

Upon reaching my car, I discovered that the chips provided were Jalapeno flavored, not salt and vinegar as requested. Furthermore, upon tasting my smoothie, I realized it tasted predominantly of peanut butter. This was concerning as I've ordered this drink numerous times and it has never tasted this way before.

Approaching the front counter to address these concerns, I was met with resistance. Despite only taking a sip of the drink and the cup being full, I was informed that I would need to purchase another if I wanted it remade. The manager's response was dismissive and unhelpful, leaving me feeling frustrated and disappointed.

Given the proximity of this establishment to my workplace and my previous positive experiences, it's disheartening to feel compelled to never return. The lack of willingness to rectify an obvious error in the order, coupled with the dismissive attitude from management, tarnishes the overall experience. It's disheartening to feel that customer satisfaction is not a priority.

Atmosphere: 1

Food: 1

Service: 1

If I could give 0 stars I would I arrived to this location at 835 after my son soccer practice i did see that they close at 9pm
So I asked my son what he wanted so we can order past the young lady heard me tell
My son if he wanted the turkey cheddar wrap and then my son said no a quesadilla so after she told we are no longer doing food I said at all ? She said yes but I could only make the wrap if that’s what you guys want to eat ? I said no it’s fine let’s go. Unacceptable behavior they just wanted to continue cleaning so they can leave and the smell at this location is terrible. I don’t know who is the manager but they need to correct there employees I was really looking forward to drink my smoothie and food. I will never come back to this location and I will be sure to let my son soccer team as well

Atmosphere: 1

Service: 1

I ordered a smoothie during a shift change and the employee proceeded to lick potato chip salt from their fingers. After this, their hands were rinsed with water. I couldn't take it and left without my order. I won't be going back.

Atmosphere: 1

Food: 1

Service: 1

On 3/11 at 11 am I ordered a Banana Crunch Flat Bread. The cashier proceeded with the transaction of which was paid in cash. She had on plastic gloves while taking my money and giving me change in return. She continued to prepare food as there were no more customers behind me. I pulled her to the side and asked her why did she not change her gloves after touching both the registrar and money. She looked at me and said ok. She walked over and conversed with her fellow co-workers and they kinda gave me the side eye like I asked her to something that was out of the ordinary. I strongly recommend they change their food handling policy.....

Dietary restrictions: Cleanliness/Hygiene

Food: 1

Service: 1

Recommended dishes: Peanut Butter Banana Crunch Flatbread

I never leave reviews but this time I just had to. The lady at the register was so rude. You can truly tell when a person is unhappy with their job. Not to mention I was waiting so long for my food because nobody told me it was ready and instead just left it sitting on the counter. I asked for a side of sauce and got a death stare before getting a response. Save your time people!! Don’t come here.

Food: 5

Service: 1

It was a few young girls in there and I don’t know their names but they were all rude and ignored me when I asked questions. I ended up just doing a pickup order. Terrible customer service.

Atmosphere: 1

Food: 3

Service: 1

DO NOT COME HERE IF You’re on lunch break !!! They will make you later every single time

Atmosphere: 3

Food: 4

Service: 2