They nickel n dime you for everything. Toast your bagel? That’s 50 cents. Add flavor to your coffee? 30 cents! Just go to the next closest Dunkin location n they’re a lot more friendly and cost reasonable.
Atmosphere: 2
Service: 2
Caroline
No one knows how to make coffee there. The beans are watered down. An employee had to come to the window to ask me how to make it. I was so confused. I think it’s family owned, but they should definitely think of starting a different business because nothing tastes like Dunkin in there. Also all the employees were whispering even through the drive through. It was extremely difficult to order. No one seemed to know what they were doing.
Atmosphere: 1
Food: 1
Service: 1
Wahkuna Hoes
Went to pickup a pre order and literally saw (presumably) the owner from behind the food prep area pick up doughnuts out the case with bare hands and then proceed to lick all of his fingers. when he greeted me I was uphaled at the sight I had just seen and he proceeded to touch items in the customer pickup area. I wouldn't be surprised if he does stuff like that all the time.
Atmosphere: 1
Food: 1
Service: 1
Y R
Worst dunkin ever. Lack of customer service. Bad attitudes.
Atmosphere: 1
Food: 1
Service: 1
Fernandez
Terrible customer service, I come in on Christmas to give them my drink back since it was incorrect. I had to then go back twice since they charged me $1 for no ice and did not refund me my full amount. As I am there explaining the situation a younger Hispanic who said his name is Jacob chimes in and says “wow all this for $1” and starts to make rude and distasteful comments. Mind you he is an EMPLOYEE and the manager is right there. Horrible customer service and I will not be returning.
Atmosphere: 1
Food: 1
Service: 1
Matt Helm
The staff is extremely slow and incompetent.
Atmosphere: 3
Food: 3
Service: 1
Jiavolo
When I came on 12/15/23 the worker at the drive-thru was rude in taking our order and handing the order over. The worker was very rude and rushing to take our order. While placing the order he had rushed us to “hurry up” because he said they closed soon even though the store didn’t close for another 20 minutes. Yes, it may have been close to close, but I had barley been able to get thru my first order before the worker said to “hurry up we bouta close”. That was very unnecessary and uncalled for
Atmosphere: 1
Food: 1
Service: 1
Rob Spaay
Numerous repeat chances we've been so patient but this is it... again reheated bagels like a dog chew toy, no butter even literally almost completely dry EVERY single time it's absurd. Horrible place and they have that part consistent. SUCH a shame since we gave it a chance soooo many times...mostly they miss it and it's basic food service but worst yet food quality. See them going out of business ?
Atmosphere: 2
Food: 1
Service: 1
Mugsy McDonald
The Dunkin Donuts franchise has been a staple in the fast food industry for decades, and for good reason too. There’s a reason this brand’s slogan is “America Runs on Dunkin”. Whether you’re grabbing a cup of Joe on the way to the airport or taking home a box of dozen to the wife and kids on Saturday morning; Dunkin Donuts has prided itself on being there to help you out. Despite what may have been their best efforts, the Dunkin Donuts on South Jefferson just cannot hold up to these standards. First thing to take note of is the location. Connected to a busy shopping plaza with old roads and tight turns, getting in and out of this location is just awful and inconvenient. The drive thru and parking situation here is also a mess. As you’re entering the parking lot you’re more than likely to come head to head with the folks who are trying to exit the drive thru since the exit and entrance are the same. Not to mention the separate lane for mobile order pickups causing even more chaos. I get that this used to be a bank and remodeling the old building is unique, but the execution here is just no good at all. Food here is fine, nothing to write home about. I had a classic bacon egg and cheese on everything as well as a sausage wake up wrap, hash browns and a caramel iced coffee. Coffee was great! Everything else was fine. My biggest issue here is that every time I’ve placed an order it gets mistaken or items are just flat out missing. I wouldn’t be surprised if I found a happy meal toy in my bag on the next go around! The level of consistency with this problem is alarming and needs to be addressed. Dunkin is all about serving you a quality breakfast as efficient as possible to get your day started. When the efficiency is no longer there, what do you really have left? My qualms with the business are minor and have the potential to be fixed, but it’s enough to consider visiting one of the many other Dunkin locations in the area or even a competitor.-Mugsy McDonald, Independent Food Critic
Atmosphere: 2
Food: 4
Service: 2
John G
Drive thru was painfully slow today, order wasn't ready when I approached the window. Coffee was good, service not so much .
Most of all "CLEAN" FAST AND PROFESSIONAL SERVICEParking: Lots of parking
Atmosphere: 5
Food: 5
Service: 5
Emily Monarque
Every time I go to this Dunkin’ my order is never correct. The food is never cooked, the coffee is wrong, there is always an issue.
Atmosphere: 1
Food: 1
Service: 1
Dose of Ese
They are so rude and charge for no ice. How ridiculous.
Atmosphere: 1
Food: 1
Service: 1
Foodie 2019
Went to stop on the way to gabes to pick up some donuts and the place was already locked up and cleaned up by 8:22 even though the hours of closing said different 9pm. No donuts were out it looked like they had been closed since 8:00pm that’s how clean it was. Update the hours so it’s not a wasted trip.
Esmeralda C.
Avoid this place at all costs , they will give you half the drink you ordered , cold food . Then when you go and try to be civiliazed they fight back and say its correct ! Wont redo your order or give your money back !
They nickel n dime you for everything. Toast your bagel? That’s 50 cents. Add flavor to your coffee? 30 cents! Just go to the next closest Dunkin location n they’re a lot more friendly and cost reasonable.
Atmosphere: 2
Service: 2
No one knows how to make coffee there. The beans are watered down. An employee had to come to the window to ask me how to make it. I was so confused. I think it’s family owned, but they should definitely think of starting a different business because nothing tastes like Dunkin in there. Also all the employees were whispering even through the drive through. It was extremely difficult to order. No one seemed to know what they were doing.
Atmosphere: 1
Food: 1
Service: 1
Went to pickup a pre order and literally saw (presumably) the owner from behind the food prep area pick up doughnuts out the case with bare hands and then proceed to lick all of his fingers. when he greeted me I was uphaled at the sight I had just seen and he proceeded to touch items in the customer pickup area. I wouldn't be surprised if he does stuff like that all the time.
Atmosphere: 1
Food: 1
Service: 1
Worst dunkin ever. Lack of customer service. Bad attitudes.
Atmosphere: 1
Food: 1
Service: 1
Terrible customer service, I come in on Christmas to give them my drink back since it was incorrect. I had to then go back twice since they charged me $1 for no ice and did not refund me my full amount. As I am there explaining the situation a younger Hispanic who said his name is Jacob chimes in and says “wow all this for $1” and starts to make rude and distasteful comments. Mind you he is an EMPLOYEE and the manager is right there. Horrible customer service and I will not be returning.
Atmosphere: 1
Food: 1
Service: 1
The staff is extremely slow and incompetent.
Atmosphere: 3
Food: 3
Service: 1
When I came on 12/15/23 the worker at the drive-thru was rude in taking our order and handing the order over. The worker was very rude and rushing to take our order. While placing the order he had rushed us to “hurry up” because he said they closed soon even though the store didn’t close for another 20 minutes. Yes, it may have been close to close, but I had barley been able to get thru my first order before the worker said to “hurry up we bouta close”. That was very unnecessary and uncalled for
Atmosphere: 1
Food: 1
Service: 1
Numerous repeat chances we've been so patient but this is it... again reheated bagels like a dog chew toy, no butter even literally almost completely dry EVERY single time it's absurd. Horrible place and they have that part consistent. SUCH a shame since we gave it a chance soooo many times...mostly they miss it and it's basic food service but worst yet food quality. See them going out of business ?
Atmosphere: 2
Food: 1
Service: 1
The Dunkin Donuts franchise has been a staple in the fast food industry for decades, and for good reason too. There’s a reason this brand’s slogan is “America Runs on Dunkin”. Whether you’re grabbing a cup of Joe on the way to the airport or taking home a box of dozen to the wife and kids on Saturday morning; Dunkin Donuts has prided itself on being there to help you out. Despite what may have been their best efforts, the Dunkin Donuts on South Jefferson just cannot hold up to these standards. First thing to take note of is the location. Connected to a busy shopping plaza with old roads and tight turns, getting in and out of this location is just awful and inconvenient. The drive thru and parking situation here is also a mess. As you’re entering the parking lot you’re more than likely to come head to head with the folks who are trying to exit the drive thru since the exit and entrance are the same. Not to mention the separate lane for mobile order pickups causing even more chaos. I get that this used to be a bank and remodeling the old building is unique, but the execution here is just no good at all. Food here is fine, nothing to write home about. I had a classic bacon egg and cheese on everything as well as a sausage wake up wrap, hash browns and a caramel iced coffee. Coffee was great! Everything else was fine. My biggest issue here is that every time I’ve placed an order it gets mistaken or items are just flat out missing. I wouldn’t be surprised if I found a happy meal toy in my bag on the next go around! The level of consistency with this problem is alarming and needs to be addressed. Dunkin is all about serving you a quality breakfast as efficient as possible to get your day started. When the efficiency is no longer there, what do you really have left? My qualms with the business are minor and have the potential to be fixed, but it’s enough to consider visiting one of the many other Dunkin locations in the area or even a competitor.-Mugsy McDonald, Independent Food Critic
Atmosphere: 2
Food: 4
Service: 2
Drive thru was painfully slow today, order wasn't ready when I approached the window. Coffee was good, service not so much .
Food: 4
Service: 2
Restaurantji Recommends
Most of all "CLEAN" FAST AND PROFESSIONAL SERVICEParking: Lots of parking
Atmosphere: 5
Food: 5
Service: 5
Every time I go to this Dunkin’ my order is never correct. The food is never cooked, the coffee is wrong, there is always an issue.
Atmosphere: 1
Food: 1
Service: 1
They are so rude and charge for no ice. How ridiculous.
Atmosphere: 1
Food: 1
Service: 1
Went to stop on the way to gabes to pick up some donuts and the place was already locked up and cleaned up by 8:22 even though the hours of closing said different 9pm. No donuts were out it looked like they had been closed since 8:00pm that’s how clean it was. Update the hours so it’s not a wasted trip.
Avoid this place at all costs , they will give you half the drink you ordered , cold food . Then when you go and try to be civiliazed they fight back and say its correct ! Wont redo your order or give your money back !