Good food, reasonable prices, and good customer service!
Atmosphere: 5
Food: 5
Service: 5
Devan Henley
Metal pieces in the sandwich. The Frederick Maryland potbelly had metal pieces in my sandwich today. I brought it back to speak with the manager. He informed me that I couldn't get a refund because I didn't take a receipt when I left. He offered a free sandwich, which I declined because why would I want another sandwich when you put metal pieces in them?
Update: I informed the health department who found MORE metal. It's in their bread, perhaps get a bread distributor who's not trying to kill people.
Atmosphere: 1
Food: 1
Service: 1
Christina
Caitlin was incredible - Great service and a wonderful customer experience.
Atmosphere: 5
Food: 5
Service: 5
Tommy Lenz
Ordered Togo and someone took my order. Guy at the front took care of it and got me straight. Happy with them making it right and food was amazing
Atmosphere: 5
Food: 5
Service: 5
Tee
Unfortunately I had to change my review from 5 stars to only 2 stars. I love the food at this location but only when ordering inside. I ordered multiple times through the potbelly app when I pick up my order and CHECK IT ( which I highly suggest you check your order immediately) it is missing stuff, and this happened at least 4 times!!!!! Its a huge inconvenience to have to go back inside and have them correct the issue. Mistakes happen yes but come on simply pay attention. Today was the last straw, I will not go to this location unless I’m ordering inside or at all. I can just make it at home at least I know it will be made correctly.
Atmosphere: 4
Food: 3
Service: 1
Keith
I got the tuna sub on multgrain bread.. I add mayo.. just a FYI they only put alittle on tub of the sandwich it's not mixed in. But it was still good. The soup was also good. I have pretty much gotten all their soups they are all great
Atmosphere: 5
Food: 5
Service: 5
Vijay Reddy
Slow service Super cold sandwich and not the same consistent taste I get in other potbelly. Probably wouldn't go again
Atmosphere: 4
Food: 3
Service: 1
Megazoom Gaming
Great staff. Fantastic food, solid environment. I will be coming back
Atmosphere: 4
Food: 5
Service: 5
Darren Clark
Slow service ,they only had 4 guest and it seemed like they were so overwhelmed. Mind you my sandwhich was sitting outside the warmer for ten plus minutes and they still had three people waiting to get there’s made I would not recommend going here if they don’t switch up the staff I will not be going back .The boy that made the sand which I heard him say well good riddance who some where else
Atmosphere: 1
Food: 1
Service: 1
Amanda Shantz
My husband and I always go to potbelly when were in the area. I love the chicken pot pie soup! And the sandwiches are really good!
Have loved this sandwich shops for years when it was in Bethesda. Very glad it's in Frederick now: fresh, great food, reasonably priced and always consistent.
Atmosphere: 3
Food: 5
Service: 3
Tricia Casson
The perfect potbelly location!
Atmosphere: 5
Food: 5
Service: 5
Ellen Whitehrst
Never going back…I asked for my sandwich to be on white bread. Got home and it was multigrain. Threw the whole thing away. Back to Jersey Mikes I go! They have the best subs and you can watch your sub being made!
Atmosphere: 1
Food: 1
Service: 1
Maureen Gordon
Our three sandwiches were really cold. The bread was toasted. I think there is something wrong with the toaster.
Atmosphere: 4
Food: 2
Service: 3
Happy Atheist
This is by far the slowest Potbelly location I’ve ever been to. My family and I are frequent Potbelly customers — we even bought the Costco gift cards because we enjoy it so much. But this location in Frederick has been consistently disappointing. On both visits, the staff barely acknowledged us while we stood waiting, and they rarely smile or offer any kind of friendly service. It feels like you're bothering them just by walking in. After giving it a second chance and seeing no improvement, we’ll be taking our business elsewhere. Very unfortunate, especially since it's the only one in the area.
Good food, reasonable prices, and good customer service!
Atmosphere: 5
Food: 5
Service: 5
Metal pieces in the sandwich. The Frederick Maryland potbelly had metal pieces in my sandwich today. I brought it back to speak with the manager. He informed me that I couldn't get a refund because I didn't take a receipt when I left. He offered a free sandwich, which I declined because why would I want another sandwich when you put metal pieces in them?
Update: I informed the health department who found MORE metal. It's in their bread, perhaps get a bread distributor who's not trying to kill people.
Atmosphere: 1
Food: 1
Service: 1
Caitlin was incredible - Great service and a wonderful customer experience.
Atmosphere: 5
Food: 5
Service: 5
Ordered Togo and someone took my order. Guy at the front took care of it and got me straight. Happy with them making it right and food was amazing
Atmosphere: 5
Food: 5
Service: 5
Unfortunately I had to change my review from 5 stars to only 2 stars. I love the food at this location but only when ordering inside. I ordered multiple times through the potbelly app when I pick up my order and CHECK IT ( which I highly suggest you check your order immediately) it is missing stuff, and this happened at least 4 times!!!!! Its a huge inconvenience to have to go back inside and have them correct the issue. Mistakes happen yes but come on simply pay attention. Today was the last straw, I will not go to this location unless I’m ordering inside or at all. I can just make it at home at least I know it will be made correctly.
Atmosphere: 4
Food: 3
Service: 1
I got the tuna sub on multgrain bread.. I add mayo.. just a FYI they only put alittle on tub of the sandwich it's not mixed in. But it was still good. The soup was also good. I have pretty much gotten all their soups they are all great
Atmosphere: 5
Food: 5
Service: 5
Slow service
Super cold sandwich and not the same consistent taste I get in other potbelly. Probably wouldn't go again
Atmosphere: 4
Food: 3
Service: 1
Great staff. Fantastic food, solid environment. I will be coming back
Atmosphere: 4
Food: 5
Service: 5
Slow service ,they only had 4 guest and it seemed like they were so overwhelmed. Mind you my sandwhich was sitting outside the warmer for ten plus minutes and they still had three people waiting to get there’s made I would not recommend going here if they don’t switch up the staff I will not be going back .The boy that made the sand which I heard him say well good riddance who some where else
Atmosphere: 1
Food: 1
Service: 1
My husband and I always go to potbelly when were in the area. I love the chicken pot pie soup! And the sandwiches are really good!
Food: 5
Service: 5
Restaurantji Recommends
Have loved this sandwich shops for years when it was in Bethesda. Very glad it's in Frederick now: fresh, great food, reasonably priced and always consistent.
Atmosphere: 3
Food: 5
Service: 3
The perfect potbelly location!
Atmosphere: 5
Food: 5
Service: 5
Never going back…I asked for my sandwich to be on white bread. Got home and it was multigrain. Threw the whole thing away. Back to Jersey Mikes I go! They have the best subs and you can watch your sub being made!
Atmosphere: 1
Food: 1
Service: 1
Our three sandwiches were really cold. The bread was toasted. I think there is something wrong with the toaster.
Atmosphere: 4
Food: 2
Service: 3
This is by far the slowest Potbelly location I’ve ever been to. My family and I are frequent Potbelly customers — we even bought the Costco gift cards because we enjoy it so much. But this location in Frederick has been consistently disappointing. On both visits, the staff barely acknowledged us while we stood waiting, and they rarely smile or offer any kind of friendly service. It feels like you're bothering them just by walking in. After giving it a second chance and seeing no improvement, we’ll be taking our business elsewhere. Very unfortunate, especially since it's the only one in the area.
Atmosphere: 3
Food: 2
Service: 1
Loading...