Chipotle Mexican Grill

96 Main St, Gaithersburg
(301) 926-3875

Recent Reviews

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Ernika T

If I’m gonna spend 12$ on a bowl I would expect a decent amount of food in there but they speed fill your food like it’s a race and the portions are so small really disappointing

Atmosphere: 3

Food: 4

Service: 1

Rama Raju

Super slow and rude customer service. I waited for my pickup and no one came to help though everyone was right over there. When I asked for help, a lady said one minute and they started talking in Spanish and I'm pretty sure they were calling me pendejo only because I asked for my pick up after getting no response...

Atmosphere: 3

Food: 4

Service: 1

Gia Brianna

food was good but the portions are a problem.

Atmosphere: 3

Food: 3

Service: 3

Tim Stewart

If I pay over $40 for two burritos, they should be really great. These were just okay. Chipotle used to be cheaper and more delicious. I recommend Torchy's.

Atmosphere: 2

Food: 2

Service: 3

corbin polec

Do yourself a favor and never order Uber eats from here. The employees treat it like the quick serve Olympics, rushing through your order like they have a stop watch on them. I have personally ordered delivery 3 times and have never gotten the right order. Management at the top needs to re-access their business model and prioritize the customer rather than speed in the quick serve line. Get g’d

Atmosphere: 1

Food: 1

Service: 1

Annie

So very grateful you guys were still open! I had to leave a huge warm thank you to the ladies working tonight!! 🤗😁🫡 For it to be almost time to go home and after a long day, they were still kind and full of charisma and smiles. I definitely needed that after my own long day. Thanks ladies! Food was delicious as always. 😋💯👍🏾 Keep up the great work!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burrito Bowl

Edlin Ed

Out of all the chipotle locations I like this one the most. I am always happy with my bowl when I go in-person to order.

I’ve learned that if you order through the app (does not matter which location you pick it up at) your order is not the same as when you do it in person.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burrito Bowl, Tortilla on the Side

Elvin Moon

I ordered smoked brisket bowl and was so excited so have until I saw the amount of meat they serve. It was ridiculously small amount like half of their scoop. I don't know if this is because of inflation but I don't think I am gonna go this place again

Jack

Never go here again. There portions are BEYOND small. I don’t know if it was because of the worker but I’m not taking my chances.

Atmosphere: 1

Food: 1

Service: 1

Adam Hassan

Place isn’t that great, when you order ahead it’s never ready when you get there. And they definitely skimp on the order ahead orders. I rarely eat here anymore because of how much it has gone downhill in the recent years

Atmosphere: 3

Food: 3

Service: 3

Chris Greene

Completely awful experience. I went here yesterday after 7

1. I was charged for a bowl I didn't even order because the cashier was busy talking to her friend and rushing because the line got long I had to get a refund

2. After getting my bowl I went to use the bathroom before I left only 1 toilet was functioning the the sink wasn't working at all! I finished and there was a Chipotle worker waiting to use to bathroom which made me think if I couldn't wash my hands how could he?? Absolutely avoid this place!

Atmosphere: 1

Food: 1

Service: 1

Raefuless

I ordered the grilled chicken bowl and when i got a taste of it it was disgusting. They burnt it and i had food positioning the next day

Atmosphere: 3

Food: 1

Service: 1

Thomas Mitchell

I wish they would not mess every order up. And when you tell them that they did mess it up they look at you funny and without saying sorry they fix it. Great food but trash service.

Atmosphere: 3

Food: 5

Service: 1

Recommended dishes: Burrito Bowl

Stephen Soza

When picking up my order, there was no one at the counter. The person who usually greets me was in the middle of a task (I get it, it was slow and things have to get done!), and so she asked another employee, who wasn’t doing anything, to assist me. He said to her, in Spanish, that “I don’t get paid enough to do that, get someone else to help him”. He clearly didn’t know that I’m a heritage Spanish speaker. Another employee stopped what she was doing, and handed me my order.

Personally, I don’t think that asking for my name, and handing me my *already made* order would’ve been so difficult, but the fact that this employee said what he said - most likely because he thought I wouldn’t understand him and that he’d be talking like this without me knowing - left a horrible taste in my mouth for this Chipotle location. I’ve been very patient with Chipotle over the last five years or so, but this is where I have to draw the line with customer service. Extremely rude and borderline racist, and im honestly considering just never patronizing this location again.

Atmosphere: 1

Service: 1

Noah Sacks

My child lives for there food good.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burrito Bowl

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