Shake Shack Kentlands

Solid burger, the double patty is the way to go. Just add for ketchup on it, cause the shake sauce is basically straight mayo.

The chicken sandwich, not worth it at all. Patty is super thin, and it could be more juicy.

Atmosphere: 4

Food: 4

Service: 4

I have to make it clear that the review is NOT for this specific location. It's for Shake Shack the company. I've purchased SS's gift cards for Father's day and got 4 $5 each bonus cards. The Terms and Conditions from the bonus card was 'THE CARD DOES NOT EXPIRE. But that was not the case when I tried to use it after a month later. It will be my own mistake if SS clearly has 'THE BONUS CARD EXPIRES AFTER 30 DAYS' in it's Terms and Conditions. Shake Shack is the one causing the confusion, therefore, Shake Shack should take the responsibility to honor its own terms and conditions. I emailed SS, but after a few emails back and forth, there's no more response from SS. I felt I need to let everyone know that this is how they do business, and I believed I am not alone here.

The food was delicious but Brian and Marian truly made our experience wonderful! So friendly, great customer service and very accommodating. Because of them, we’ll do Shake Shack again! We were first timers!

Atmosphere: 5

Food: 5

Service: 5

Stopped by Shake Shack and had a great experience! We tried the strawberry shake and the root beer float, and both were delicious. The strawberry shake was creamy with a nice fresh flavor, and the root beer float had that perfect balance of bubbly and sweet. The staff was friendly and the service was quick, making it a smooth and easy visit. Definitely a solid spot when you’re craving a classic treat!

Atmosphere: 5

Food: 5

Service: 5

Automatic tip applied for fast food? Literally no service. Ordered from kiosk and had to grab my own drink, napkins etc and throw away trash.
Food was underwhelming and overpriced.
And a bird flew into the giant glass windows and died. Doubt they will do anything to avoid bird collisions.

Atmosphere: 1

Food: 1

Service: 1

Mice - good food

Atmosphere: 1

Food: 4

Service: 5

Immaculately clean bathrooms!

Atmosphere: 5

Food: 5

Service: 5

Awesome

Atmosphere: 4

Food: 4

Service: 4

They forgot my order I wait for 30 mins for a meal, it is not acceptable

Atmosphere: 4

Food: 3

Service: 4

The table and the floor was dirty the bathroom was discussing no toilet paper and filthy and dirty

Food: 3

Service: 1

Tried it today for a first time in Gaithersburg. The place is nice and clean and staff is fast and friendly.
The lemonades were bitter, so did the milkshakes. Banana milkshakes has nothing to do with bananas. Chocolate milkshake was bitter, Orion had a flavor of birthday cake ice cream. We didn't drink any of it.
The burgers have nice toppings and selections, but the meat is so thin, you can't even taste it.
Other options of fries would be great. The cheese in them had no flavor at all.

Atmosphere: 3

Food: 2

Service: 4

Everytime I come here, will goes above and beyond to make sure I have a good time. One time, I lost my Wallet (it ended up in the trash) will put gloves on and helped me look for it, ever since that day he makes sure I’m taken care off everytime I visit.

Atmosphere: 5

Food: 5

Service: 5

Great atmosphere, great food, great service.

Atmosphere: 5

Food: 5

Service: 5

The food was good, the automated ordering was painless for seniors, and we didn't have to wait long for our meals on a Saturday night.

Quick service and burgers cooked perfectly