Wow! This store takes almost 20 minutes for a macchiato. I ordered at 3:48PM. Got my order at 4:07PM.
Sammi Hill
This is a very nice location, and the drive thru is a great convenience. Everyone here is always super nice, particularly one gentleman on the headset who always sounds extra excited to be there. Sometimes the wait can be a little long, but that is to be expected when you're going during peak hours.
Atmosphere: 5
Food: 5
Service: 5
flowerbomb
I ordered bacon egg bites. After the guy gave me the order, he said he gave me the wrong order and wanted the item back after I had opened it. Its not a big problem for me, but I feel gross for whoevers order that was knowing another person has touched my stuff. I thought it was policy to not take anything back from the drive thru???
Atmosphere: 1
Food: 1
Service: 1
Rosa
Such busy store but they do not lack in customer service. I was greeted as I entered. I ordered via mobile app for drive thru but the drive thru line was soooo long so I walked in instead. I waited a little bit for my drink but you can see they’re moving and grooving to get customers order out. Such a great team work and collaboration the team has. Everyone is hands on. Thanks team my drink looks yummmy and always on point.
Atmosphere: 5
Food: 5
Service: 5
EJ
The majority of employees at this location are negligent and distracted. They get simple drinks with 2 to 3 ingredients wrong consistently. And when they mess up, they catch attitudes and there never seems to be a sense of urgency to correct their mistakes. This location needs better employee’s.
Laura Natalia Navarro Estevez
On Tuesday, August 19 at 11:50 am, I stopped by to order one of my favorite drinks, the Strawberry Matcha. The guy who took my order was very polite, but from then on, the service was terrible. I was ordering through the Drive-Thru and after placing my order, I pulled up to the window. They took almost 7–8 minutes to come out to charge me or even say something like, “we’re busy but we’ll be right with you.” My car was literally the only one there, and it didn’t look busy inside either. I understand they have things to do, but still, I didn’t say anything even though I was in a hurry.
I ordered my drink with extra strawberry, and that’s fine—I pay for it because I know it’s not free. But the portion was ridiculous, you could barely see the strawberry. I asked the girl who finally attended me (with dyed yellow hair and who also took a long time to come over) if that was supposed to be “extra.” Her response was: “Isn’t that enough for you?” What kind of rude and unacceptable customer service is that? Obviously it wasn’t enough—that’s why I asked, especially since I paid for extra.
They then took almost another 10 minutes to remake my drink, when again, my car was the only one in line. When she brought it back, the same girl said sarcastically, “Now is it enough?” Extremely rude. I asked for some napkins and left because I wasn’t going to waste more of my time.
They really need better training in customer service and portioning. It’s true that we have to pay extra, but that’s exactly the point—it’s an additional payment. It’s not free, and I’m not begging for it. That kind of rude service is unacceptable.
Atmosphere: 1
Food: 1
Service: 1
Pierre
Airplane quality food. Mediocre drinks.
Edit: Not interested in corporate feedback.
Atmosphere: 1
Food: 1
Service: 2
Christine Lee
For me, this place is the best for coffee right after lunch! I go there regularly with my church friends 🧡 and enjoy my afternoon with a cup of coffee ☕️!
Atmosphere: 4
Food: 4
Service: 4
Idely Pierce
Seems like they have either only new people or people who don't know how to make the drinks right. Out of the 4 times that I came here they made my drink wrong 6 times. This includes 2 attempts to remake a drink. Will not be coming back.
Atmosphere: 1
Food: 1
Service: 1
Irish Suarez
I’m writing to share a disappointing experience I had at one of your locations today. I placed an order for two items inside the store. Jonathan, one of the staff members, was very friendly and helpful—he even assisted me in customizing a drink that I was told was no longer sold. I appreciated his kindness and enthusiasm, and I gave him a $5 tip to show my appreciation.
Unfortunately, while waiting for my order, I noticed that customers who ordered after me had already received their drinks, while mine remained untouched on the counter. One of my drinks was still sitting in the blender, and a staff member took it out and placed it on the counter without pouring it into a cup or acknowledging it.
After waiting about 20 minutes and seeing several others served ahead of me, I approached another staff member to ask about the delay. She responded that they were backed up with drive-thru orders, but the drive-thru didn’t appear busy at all. Eventually, she poured the drink into a cup and handed it to me. She also offered a refund, but I declined, as I believe not everything can be resolved with money.
As a former Starbucks employee myself, I know that drinks should never sit for that long and that each customer deserves timely and respectful service. Had I not spoken up, my drink likely would have continued to be overlooked.
This experience left me feeling disappointed, despite the great service I initially received from Jonathan. I hope you can look into this issue and use it as a training opportunity to improve consistency and attentiveness in-store.
Was driving on route 355 stopped at a light and selected the closest Starbucks to me which happened to be this location.... The drink was prepared quickly and tasted fine but for some reason I had to wait at the counter for over 5 minutes before someone would step up to take my order (I was the only person in line by the way).... Whatever I waited patiently put my order in received it and hit the road.... Drink tasted fine but the service was very slow to take the order.... It made me wonder if I should have just hit the drive-thru and gotten a quicker result 🤔
Service: 3
H L D
Our family really enjoyed the taste of all the drinks that were made this day. We are frequent buyers and this was the best it ever tasted. I was not able to get the name of the Asian gentleman with cap backwards. His service was exceptional, as well. Thank you so much to the team that worked on our drinks that evening!!
Wow! This store takes almost 20 minutes for a macchiato. I ordered at 3:48PM. Got my order at 4:07PM.
This is a very nice location, and the drive thru is a great convenience. Everyone here is always super nice, particularly one gentleman on the headset who always sounds extra excited to be there. Sometimes the wait can be a little long, but that is to be expected when you're going during peak hours.
Atmosphere: 5
Food: 5
Service: 5
I ordered bacon egg bites. After the guy gave me the order, he said he gave me the wrong order and wanted the item back after I had opened it. Its not a big problem for me, but I feel gross for whoevers order that was knowing another person has touched my stuff. I thought it was policy to not take anything back from the drive thru???
Atmosphere: 1
Food: 1
Service: 1
Such busy store but they do not lack in customer service. I was greeted as I entered. I ordered via mobile app for drive thru but the drive thru line was soooo long so I walked in instead. I waited a little bit for my drink but you can see they’re moving and grooving to get customers order out. Such a great team work and collaboration the team has. Everyone is hands on. Thanks team my drink looks yummmy and always on point.
Atmosphere: 5
Food: 5
Service: 5
The majority of employees at this location are negligent and distracted. They get simple drinks with 2 to 3 ingredients wrong consistently. And when they mess up, they catch attitudes and there never seems to be a sense of urgency to correct their mistakes. This location needs better employee’s.
On Tuesday, August 19 at 11:50 am, I stopped by to order one of my favorite drinks, the Strawberry Matcha. The guy who took my order was very polite, but from then on, the service was terrible. I was ordering through the Drive-Thru and after placing my order, I pulled up to the window. They took almost 7–8 minutes to come out to charge me or even say something like, “we’re busy but we’ll be right with you.” My car was literally the only one there, and it didn’t look busy inside either. I understand they have things to do, but still, I didn’t say anything even though I was in a hurry.
I ordered my drink with extra strawberry, and that’s fine—I pay for it because I know it’s not free. But the portion was ridiculous, you could barely see the strawberry. I asked the girl who finally attended me (with dyed yellow hair and who also took a long time to come over) if that was supposed to be “extra.” Her response was: “Isn’t that enough for you?” What kind of rude and unacceptable customer service is that? Obviously it wasn’t enough—that’s why I asked, especially since I paid for extra.
They then took almost another 10 minutes to remake my drink, when again, my car was the only one in line. When she brought it back, the same girl said sarcastically, “Now is it enough?” Extremely rude. I asked for some napkins and left because I wasn’t going to waste more of my time.
They really need better training in customer service and portioning. It’s true that we have to pay extra, but that’s exactly the point—it’s an additional payment. It’s not free, and I’m not begging for it. That kind of rude service is unacceptable.
Atmosphere: 1
Food: 1
Service: 1
Airplane quality food. Mediocre drinks.
Edit: Not interested in corporate feedback.
Atmosphere: 1
Food: 1
Service: 2
For me, this place is the best for coffee right after lunch! I go there regularly with my church friends 🧡 and enjoy my afternoon with a cup of coffee ☕️!
Atmosphere: 4
Food: 4
Service: 4
Seems like they have either only new people or people who don't know how to make the drinks right. Out of the 4 times that I came here they made my drink wrong 6 times. This includes 2 attempts to remake a drink. Will not be coming back.
Atmosphere: 1
Food: 1
Service: 1
I’m writing to share a disappointing experience I had at one of your locations today. I placed an order for two items inside the store. Jonathan, one of the staff members, was very friendly and helpful—he even assisted me in customizing a drink that I was told was no longer sold. I appreciated his kindness and enthusiasm, and I gave him a $5 tip to show my appreciation.
Unfortunately, while waiting for my order, I noticed that customers who ordered after me had already received their drinks, while mine remained untouched on the counter. One of my drinks was still sitting in the blender, and a staff member took it out and placed it on the counter without pouring it into a cup or acknowledging it.
After waiting about 20 minutes and seeing several others served ahead of me, I approached another staff member to ask about the delay. She responded that they were backed up with drive-thru orders, but the drive-thru didn’t appear busy at all. Eventually, she poured the drink into a cup and handed it to me. She also offered a refund, but I declined, as I believe not everything can be resolved with money.
As a former Starbucks employee myself, I know that drinks should never sit for that long and that each customer deserves timely and respectful service. Had I not spoken up, my drink likely would have continued to be overlooked.
This experience left me feeling disappointed, despite the great service I initially received from Jonathan. I hope you can look into this issue and use it as a training opportunity to improve consistency and attentiveness in-store.
Service: 1
Restaurantji Recommends
Was driving on route 355 stopped at a light and selected the closest Starbucks to me which happened to be this location.... The drink was prepared quickly and tasted fine but for some reason I had to wait at the counter for over 5 minutes before someone would step up to take my order (I was the only person in line by the way).... Whatever I waited patiently put my order in received it and hit the road.... Drink tasted fine but the service was very slow to take the order.... It made me wonder if I should have just hit the drive-thru and gotten a quicker result 🤔
Service: 3
Our family really enjoyed the taste of all the drinks that were made this day. We are frequent buyers and this was the best it ever tasted. I was not able to get the name of the Asian gentleman with cap backwards. His service was exceptional, as well. Thank you so much to the team that worked on our drinks that evening!!
Atmosphere: 5
Food: 5
Service: 5
You can't ask for more.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Caramel Macchiato
Nice environment
Atmosphere: 5
Food: 4
Service: 4
Nice environment for work and study!!
Atmosphere: 5
Food: 5
Service: 5
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