Wendy's
12114 Darnestown Rd, Gaithersburg
(301) 926-4703
Recent Reviews
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Slow pathetic service stood in line for 15 minutes to be waited on in an empty restaurant. Only one person alternating between drive through and front counter and they are walking slow as a turtle.
Teach your staff to give receipts please
Atmosphere: 4
Food: 4
Service: 3
I've been going to this place since the 80s when it opened. I've yet to have an order go smoothly. It must be something in the culture. The latest visit was no different. Problem with using a coupon, stickey floor and somewhat messy. I'll give them another shot... next year.
Atmosphere: 2
Food: 2
Service: 2
The service was super good, the employees were super friendly, and the food was also great, I was there for the Wednesday meal, and it was so fun to try the different sauces.
Atmosphere: 5
Food: 5
Service: 5
Good breakfast specials.
Atmosphere: 3
Food: 4
Service: 4
Every time we go, the parking lot is always empty, and there never seems to be a wait in the drive-thru. If there is another ahead of us, it’s only been 1-2 cars.
Even when there are no cars behind us, getting the order always takes forever, They always ask us to park next to the drive-thru in the bank parking lot instead of pulling around to the other side to their parking lot, which makes absolutely no sense, especially when there’s nobody behind us.
There have been several times I have ordered a single bowl of chili and come to discover after they have repeated the order back to me the same way I give it to them, and then say pull around without giving me the total. Then they always upcharge me for 2-4 bowls of chili and putting those extra bowls under the rest of the food order so it’s not discovered until either my husband gets home with the order that he stops to place and get on his way home, or when I go to get it and can’t really double check it due to young kids in the back usually having tantrums or fighting and complaining by the time we get to the pickup window.
Every time we order drinks, we say “lite ice”. When we get our drinks, they are always 3/4 filed of ice, regardless of what size cup it is.
Food: 4
Service: 3
Terrible place . Regret was there. Terrible service and taste. Staff no use for customer service and satisfaction. One word. Terrible. Junk literally.
Atmosphere: 1
Food: 1
Service: 1
This is the worst Wendy's I've ever been to. Over the years I have come here several times and each time my order is either wrong or the food is terrible. Honestly surprised there are any positive reviews for this place.
Atmosphere: 1
Food: 1
Service: 1
When tried to order employee trying to tell me I can’t get a chocolate frost with my order and I get the same thing every time I go to any Wendy’s just very poor service. The customer should always be right. Never had an issue before coming to this Wendy’s.
Service: 1
breakfast biscuit sandwich gave me intense food poisoning. avoid this one!!!
Food: 1
Service: 1
Restaurantji Recommends
Not sure who the young woman is who does the drive through window, but she was working tonight at 1030PM. I am writing specifically to complain about her as this is the third order she has gotten incorrectly for me. I don't want her fired, but she should definitely be removed from working the window since she does not care to actually get orders correct.
Food: 2
Service: 1
I've been going to this location for years. It was recently renovated and reopened. Ever since then the service has been terrible. They haven't got an order correct since they reopened. Today, I had to explain to them that a ghost pepper chicken sandwich is different from an Asiago chicken sandwich. When I got the sandwich, they used Asiago sauce instead of the ghost pepper ranch sauce. You would think they would know their own menu. That's the last time I'm going to that location.
Atmosphere: 1
Food: 1
Service: 1
Pretzel Baconator always slaps
Prices are higher here than their website. No manager on premise to ask why and employees don't have answers.
Just went through the drive thru about ten minutes ago. We regular this Wendy’s. The girl at the window at night is HORRIBLE. Has no patience and is unprofessional
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