Starbucks Coffee Company
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The staff isn’t attentive to customer requests for drinks to be served in store.
This location is slow and needs to be moved to another section of the Towne center to be accommodate this traffic and the drive thru line. I have been sitting in the drive thru line for 20 minutes trying to get my drink that I had ordered a head of time.
This Starbucks has to be the slowest store in all of the U.S.
It is slow whether you enter Inside or go through the drive through. Food and locations is great but the service is so damm slow.
Hours
| Monday | 5AM - 8:30PM |
| Tuesday | 5AM - 8:30PM |
| Wednesday | 5AM - 8:30PM |
| Thursday | 5AM - 8:30PM |
| Friday | 5AM - 8:30PM |
| Saturday | 5AM - 8:30PM |
| Sunday | 5AM - 8:30PM |
This Starbucks Coffee Company location generally offers good drinks and friendly service, but experiences vary. Customers often praise the speed of drink preparation, noting that their beverages come out tasting great and quickly, especially when the manager ensures smooth operations. Staff members like Johnay at the drive-through are appreciated for their kindness and professionalism, standing out among less helpful or rude staff at other counters. One customer shared a positive experience with Khairi, who stepped up to help when an order was mistakenly placed at another location, making the night special for them and their family.
However, the location faces challenges with efficiency, especially at the drive-through, which is frequently long and slow, sometimes taking up to 30 minutes or more. Inside, wait times can also be lengthy, possibly due to understaffing. Some customers have expressed disappointment with the inconsistent inventory, noting that items like cold brew and pumpkin spice are often out of stock, even during busy times, which can be frustrating. Despite these issues, some visitors enjoy their drinks and the energetic, friendly atmosphere, with staff greeting customers in different languages and providing above-and-beyond service when possible. Overall, the location delivers good beverages and friendly interactions, but improvements in speed and inventory management would enhance the customer experience.