I've been here since 2k. This is my favorite place to go, I usually use the drive thru. I have seen a lot of improvement in service and quality lately. Thank you, guys!
Atmosphere: 4
Food: 4
Service: 4
Herber U. Martinez
At BK, located at 14801 Baltimore Ave., Laurel, MD, we are experiencing very poor service in delivering orders on time. Could you please address these issues? Thank you
Atmosphere: 4
Food: 4
Service: 1
Todd B.
Meh. Everything about my dinner at BK was meh. Honestly, I expected a little more based on past visits and their advertising campaign. Example: the ketchup dispenser was dispensing ketchup flavored water. Honest! I know everyone is trying to save a penny (or nickel now that pennies aren't minted and longer), but really? Thinning the ketchup out so much that it's water? That alone is reason enough not to go back.
Atmosphere: 3
Food: 3
Service: 3
Henry Wilson
I ruled
Atmosphere: 5
Food: 5
Service: 5
Rick B
It's hard to believe more people don't come here. Place is clean the food is hot the service is good. The burgers aren't nearly as greasy as the other places and the fries have always been hot when I've ordered them.
Atmosphere: 5
Food: 5
Service: 5
Dennys
Night staff is a joke. Order my food on time had to wait because they had kids working passed bed time. Gave me an incorrect order and to top things worst, the SODA does not even have sugar. plain carbonated water.
Atmosphere: 1
Food: 1
Service: 1
Steve C
This place is definitely in need of an update, but it is clean and organized, and the staff was so helpful and friendly that I almost felt uncomfortable. The food was fast and all the ingredients were very fresh and appealing. They really seem to be trying hard.
Atmosphere: 3
Food: 4
Service: 5
Bnbc news
There is a young black guy at the drive through who steals peoples credit card information while he rings you up and he thinks no one knows dont trust this location
THE WORST EXPERIENCE EVER TODAY. THIS LOCATION IS THE ABSOLUTE WORST. I ONLY GAVE A ONE STAR BECAUSE THATS THE ONLY WAY I CAN LEAVE A COMMENT BUT THEY DONT EVEN DESERVE THAT. THEY HAVE NO MEANS FOR CUSTOMER SERVICE AND NEED BETTER TRAINING. THE STAFF I EXPERIENCED TODAY IS BY FAR THE WORST. MOST DAYS WITH OTHER MANAGEMENT MY EXPERIENCE IS GREAT BUT TODAY 3/3/25 THE LADY MANAGER AND THE HEAVIER SET DRIVE THROUGH LADY NEED TO BE FIRED. THEY HAVE NO CARE FOR CUSTOMER EXPERIENCE AND BASICALLY SAID SINCE IVE PAID WITH THE APP THEY COULD NOT HELP ME RESOLVE MY ISSUE. I PLACE AN ORDER ONLINE AT 1:18PM. I GOT THERE AT 1:55 AND MY ORDER WAS NOT READY. I THEN ASKED FOR A REFUND BECAUSE IT WAS A LUNCH BREAK AND I COULD NOT WAIT. THEY TOLD ME ITS THE APP AND THEY HAVE NOTHING TO DO WITH IT AND CANNOT GIVE ME A REFUND. I THEN LEFT AND CAME BACK I EVEN TOLD THEM I WILL COME BACK. I GOT BACK AT 2:30 AND MY FOOD STILL WAS NOT COMPLETED. THEY TOLD ME THEY WERE BUSY AND COULDN'T MAKE MY FOOD. THEY HAD MAYBE 5 CARS IN DRIVE THRU BUT THATS BESIDES THE POINT I PLACED THE ORDER AND PAID FOR IT IN THE APP AT 1:18PM SO WHY WAS MY FOOD NOT MADE. I CLEARLY WILL BE COMING TO GET IT IF I ALREADY PAID FOR IT. I WILL NOT BE COMING BACK. MY COMPANY WILL NO LONGER COME BACK. WE AS THE CONSUMER BUY CUSTOMER SERVICE. WE CAN GET FOOD ANYWHERE BUT IF YOU HAVE NO CLEAR CAPACITY OF CUSTOMER SERVICE NO ONE WILL BUY FROM YOU. ITS CALLED FAST FOOD AND I DID NOT GET THAT EXPERIENCE TODAY.
Atmosphere: 1
Food: 5
Service: 1
Tiffany M
Was just told today by the manager that in order for my food to be fresh..and hot, I must order inside. Which means otherwise I get cold, and old food coming through the drive thru. Wow!!!! Never again
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Have-Sies
Dee Price
Ordered an eggnormous. It has nothing but a 3 tota and thee smallest egg patty ever. Food quality horrible. No bacon or anything inside. Was a waste of time. This burger king and it's team members suck
Mold on tortilla wrap
Atmosphere: 1
Food: 1
Service: 1
Geno
The food was so sloppy with so much ketchup, mayo and mustard it had to be a joke. My wife and daughter said the same before I could ask. I'll never in my life get anything from that place.
Atmosphere: 3
Food: 1
Service: 1
Curtis Abernathy
I ordered a new maple whopper and the picture is very misleading from what I received. If there was a way for me to attach a picture of the burger I would. Burger King is going down hill 👎🏾
Rude manager, and sloppy food
Slow service
Service: 3
I've been here since 2k. This is my favorite place to go, I usually use the drive thru. I have seen a lot of improvement in service and quality lately. Thank you, guys!
Atmosphere: 4
Food: 4
Service: 4
At BK, located at 14801 Baltimore Ave., Laurel, MD, we are experiencing very poor service in delivering orders on time. Could you please address these issues? Thank you
Atmosphere: 4
Food: 4
Service: 1
Meh. Everything about my dinner at BK was meh. Honestly, I expected a little more based on past visits and their advertising campaign. Example: the ketchup dispenser was dispensing ketchup flavored water. Honest! I know everyone is trying to save a penny (or nickel now that pennies aren't minted and longer), but really? Thinning the ketchup out so much that it's water? That alone is reason enough not to go back.
Atmosphere: 3
Food: 3
Service: 3
I ruled
Atmosphere: 5
Food: 5
Service: 5
It's hard to believe more people don't come here. Place is clean the food is hot the service is good. The burgers aren't nearly as greasy as the other places and the fries have always been hot when I've ordered them.
Atmosphere: 5
Food: 5
Service: 5
Night staff is a joke. Order my food on time had to wait because they had kids working passed bed time. Gave me an incorrect order and to top things worst, the SODA does not even have sugar. plain carbonated water.
Atmosphere: 1
Food: 1
Service: 1
This place is definitely in need of an update, but it is clean and organized, and the staff was so helpful and friendly that I almost felt uncomfortable. The food was fast and all the ingredients were very fresh and appealing. They really seem to be trying hard.
Atmosphere: 3
Food: 4
Service: 5
There is a young black guy at the drive through who steals peoples credit card information while he rings you up and he thinks no one knows dont trust this location
Restaurantji Recommends
THE WORST EXPERIENCE EVER TODAY. THIS LOCATION IS THE ABSOLUTE WORST. I ONLY GAVE A ONE STAR BECAUSE THATS THE ONLY WAY I CAN LEAVE A COMMENT BUT THEY DONT EVEN DESERVE THAT. THEY HAVE NO MEANS FOR CUSTOMER SERVICE AND NEED BETTER TRAINING. THE STAFF I EXPERIENCED TODAY IS BY FAR THE WORST. MOST DAYS WITH OTHER MANAGEMENT MY EXPERIENCE IS GREAT BUT TODAY 3/3/25 THE LADY MANAGER AND THE HEAVIER SET DRIVE THROUGH LADY NEED TO BE FIRED. THEY HAVE NO CARE FOR CUSTOMER EXPERIENCE AND BASICALLY SAID SINCE IVE PAID WITH THE APP THEY COULD NOT HELP ME RESOLVE MY ISSUE.
I PLACE AN ORDER ONLINE AT 1:18PM. I GOT THERE AT 1:55 AND MY ORDER WAS NOT READY. I THEN ASKED FOR A REFUND BECAUSE IT WAS A LUNCH BREAK AND I COULD NOT WAIT. THEY TOLD ME ITS THE APP AND THEY HAVE NOTHING TO DO WITH IT AND CANNOT GIVE ME A REFUND. I THEN LEFT AND CAME BACK I EVEN TOLD THEM I WILL COME BACK. I GOT BACK AT 2:30 AND MY FOOD STILL WAS NOT COMPLETED. THEY TOLD ME THEY WERE BUSY AND COULDN'T MAKE MY FOOD. THEY HAD MAYBE 5 CARS IN DRIVE THRU BUT THATS BESIDES THE POINT I PLACED THE ORDER AND PAID FOR IT IN THE APP AT 1:18PM SO WHY WAS MY FOOD NOT MADE. I CLEARLY WILL BE COMING TO GET IT IF I ALREADY PAID FOR IT.
I WILL NOT BE COMING BACK. MY COMPANY WILL NO LONGER COME BACK. WE AS THE CONSUMER BUY CUSTOMER SERVICE. WE CAN GET FOOD ANYWHERE BUT IF YOU HAVE NO CLEAR CAPACITY OF CUSTOMER SERVICE NO ONE WILL BUY FROM YOU.
ITS CALLED FAST FOOD AND I DID NOT GET THAT EXPERIENCE TODAY.
Atmosphere: 1
Food: 5
Service: 1
Was just told today by the manager that in order for my food to be fresh..and hot, I must order inside. Which means otherwise I get cold, and old food coming through the drive thru. Wow!!!! Never again
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Have-Sies
Ordered an eggnormous. It has nothing but a 3 tota and thee smallest egg patty ever. Food quality horrible. No bacon or anything inside. Was a waste of time. This burger king and it's team members suck
Mold on tortilla wrap
Atmosphere: 1
Food: 1
Service: 1
The food was so sloppy with so much ketchup, mayo and mustard it had to be a joke. My wife and daughter said the same before I could ask. I'll never in my life get anything from that place.
Atmosphere: 3
Food: 1
Service: 1
I ordered a new maple whopper and the picture is very misleading from what I received. If there was a way for me to attach a picture of the burger I would. Burger King is going down hill 👎🏾
Atmosphere: 2
Food: 1
Service: 2
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