Order always is correct, food is fresh, staff is pleasant and the managers are exceptional. I always pleasant experience there
Mama
I went to a new location today and Baltimore and that made me aware of how bad this Laurel location is. The staff is great and location is clean but I feel like I get ripped off every time I come here. When I order a sandwich, I get a tablespoon of filling. The bread is occasionally stale (hard as a rock), incorrect order or sold out of key ingredients. Main complaint is definitely portion size and inconsistencies with portions. I'll probably avoid this location now that I am aware this is just a problem at this particular location. Again, great staff and the pastries are amazing but the sandwiches... no.
Atmosphere: 5
Food: 1
Service: 5
Donovan G
I went in, ordered on the self serve machine and in 5 min I was out. Great food, extremely clean! Totally love their Philly cheesesteak sandwich.
Feedback for management supervising the flow line: Every single time I order a simple coffee via the app (for rapid pick-up), I end up still having to ask the staff to fetch a cup. This, despite other Panera locations where their staff always put out an empty cup waiting for me to grab and go.
Every single time I come here (50+ times in the past two years), the staff ignores my online order presumably because it’s a simple coffee order.
The app says to just grab a cup, but this location does not offer that. I don’t want to have to stand and wait in line before it’s my turn to ask the staff, I just want to grab my cup and go. As in rapid pick-up. :)
edit: Since leaving the above review, I’m pleased to report they have greatly improved with leaving out a cup everytime I order through rapid pick-up! I’ve tested this five or six times now. Review updated to five stars. Thanks management for noticing and remedying.
Service: 5
Johnny Jones
Great atmosphere
Food: 5
Michael Smith
Wife loves there food.
Atmosphere: 5
Food: 5
Service: 5
Oliyad Chibessa
Customer service needs help. 😞
Atmosphere: 4
Food: 3
Service: 1
Marilyn Jacobs
Kiosk ordering -encountered problems using a gift card. I had to ask for my bottled water at the pickup counter; sandwich was okay. I did not get a printed receipt - so I could not use the restroom (code to enter was on receipt). A very different experience from what I had in the past. I am likely not to return.
What a pleasant Friday night visit. First the young upon front was super pleasant and set the tone for the rest of the visit. So nice. Then the order was prepared accurately and quickly. We waited in the lobby which was very clean and smelled great. Drink fountain needed attention but otherwise this visit was excellent.
Atmosphere: 5
Food: 5
Service: 5
Thomas Trumble
My visit was very smooth. I ordered at the kiosk, and my food was prepared quickly and accurately.
Atmosphere: 5
Food: 5
Service: 5
Sandra Barrera
My order was incomplete, and I had to drive back to get what I paid for. No care for the orders or service! I wasted my time!
Atmosphere: 1
Food: 1
Service: 1
L Himbry
The sandwiches lack ingredients, the bagel stacks currently on the menu have been disappointing each time I try one. It’s mostly bread and little to no other ingredients. It’s as flat as a bagel with cream cheese and no where near what the picture looks like. They didn’t even cut the bagel completely, it’s like they just stuffed it from one side. I hate to say it, the ladies that prepare the food do a poor job. The wrapping is always sloppy and the sandwiches disappointing. Very very very disappointed ☹️ look at what I got compared to what’s advertised 😕
Feedback for management supervising the flow line: Every single time I order a simple coffee via the app (for rapid pick-up), I end up still having to ask the staff to fetch a cup. This, despite other Panera locations where their staff always put out an empty cup waiting for me to grab and go.
Every single time I come here (50+ times in the past two years), the staff ignores my online order presumably because it’s a simple coffee order.
The app says to just grab a cup, but this location does not offer that. I don’t want to have to stand and wait in line before it’s my turn to ask the staff, I just want to grab my cup and go. As in rapid pick-up. :)
Delicious
Atmosphere: 4
Food: 4
Service: 3
Great food.
Atmosphere: 4
Food: 5
Service: 3
Order always is correct, food is fresh, staff is pleasant and the managers are exceptional. I always pleasant experience there
I went to a new location today and Baltimore and that made me aware of how bad this Laurel location is. The staff is great and location is clean but I feel like I get ripped off every time I come here. When I order a sandwich, I get a tablespoon of filling. The bread is occasionally stale (hard as a rock), incorrect order or sold out of key ingredients. Main complaint is definitely portion size and inconsistencies with portions. I'll probably avoid this location now that I am aware this is just a problem at this particular location. Again, great staff and the pastries are amazing but the sandwiches... no.
Atmosphere: 5
Food: 1
Service: 5
I went in, ordered on the self serve machine and in 5 min I was out. Great food, extremely clean! Totally love their Philly cheesesteak sandwich.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Variety of Panera Sandwiches, Chips, Chocolate Croissant, Ciabatta Cheesesteak
Feedback for management supervising the flow line: Every single time I order a simple coffee via the app (for rapid pick-up), I end up still having to ask the staff to fetch a cup. This, despite other Panera locations where their staff always put out an empty cup waiting for me to grab and go.
Every single time I come here (50+ times in the past two years), the staff ignores my online order presumably because it’s a simple coffee order.
The app says to just grab a cup, but this location does not offer that. I don’t want to have to stand and wait in line before it’s my turn to ask the staff, I just want to grab my cup and go. As in rapid pick-up. :)
edit: Since leaving the above review, I’m pleased to report they have greatly improved with leaving out a cup everytime I order through rapid pick-up! I’ve tested this five or six times now. Review updated to five stars. Thanks management for noticing and remedying.
Service: 5
Great atmosphere
Food: 5
Wife loves there food.
Atmosphere: 5
Food: 5
Service: 5
Customer service needs help. 😞
Atmosphere: 4
Food: 3
Service: 1
Kiosk ordering -encountered problems using a gift card. I had to ask for my bottled water at the pickup counter; sandwich was okay. I did not get a printed receipt - so I could not use the restroom (code to enter was on receipt).
A very different experience from what I had in the past. I am likely not to return.
Atmosphere: 3
Food: 3
Service: 3
Restaurantji Recommends
What a pleasant Friday night visit. First the young upon front was super pleasant and set the tone for the rest of the visit. So nice. Then the order was prepared accurately and quickly. We waited in the lobby which was very clean and smelled great. Drink fountain needed attention but otherwise this visit was excellent.
Atmosphere: 5
Food: 5
Service: 5
My visit was very smooth. I ordered at the kiosk, and my food was prepared quickly and accurately.
Atmosphere: 5
Food: 5
Service: 5
My order was incomplete, and I had to drive back to get what I paid for. No care for the orders or service! I wasted my time!
Atmosphere: 1
Food: 1
Service: 1
The sandwiches lack ingredients, the bagel stacks currently on the menu have been disappointing each time I try one. It’s mostly bread and little to no other ingredients. It’s as flat as a bagel with cream cheese and no where near what the picture looks like. They didn’t even cut the bagel completely, it’s like they just stuffed it from one side. I hate to say it, the ladies that prepare the food do a poor job. The wrapping is always sloppy and the sandwiches disappointing. Very very very disappointed ☹️ look at what I got compared to what’s advertised 😕
Atmosphere: 4
Food: 1
Service: 1
Recommended dishes: Chips, Greek Salad, Mac \u0026 Cheese, Kitchen Sink Cookie, Cinnamon Crunch Bagel
Feedback for management supervising the flow line: Every single time I order a simple coffee via the app (for rapid pick-up), I end up still having to ask the staff to fetch a cup. This, despite other Panera locations where their staff always put out an empty cup waiting for me to grab and go.
Every single time I come here (50+ times in the past two years), the staff ignores my online order presumably because it’s a simple coffee order.
The app says to just grab a cup, but this location does not offer that. I don’t want to have to stand and wait in line before it’s my turn to ask the staff, I just want to grab my cup and go. As in rapid pick-up. :)
Service: 3
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