If I could leave them negative stars I would!! Absolutely terrible to do business with. I got forced into their delivery service when Oberwise left and gave them a good couple of months on home delivery before finally giving up. In that time I've had 1 successful delivery, been charged for items I never received been given the run around from their customer service for almost a month refusing to give me a refund for the mistake they admitted they made. No attempts to make it right. Absolutely terrible. It's clear they don't care about their customers. I would absolutely recommend NEVER trying their delivery service.
Yuri
So much fun!
David Frick
feeding calves was awesome
Shanna Anderson
I was a customer of Oberwise for many years. Great company with great customer service. Now that South mountain has taken over I have cancelled my account. Horrible customer service! Can’t get anyone to answer the phone to ask questions about my account. I hope this review saves others from this company.
Anna Werntz
South mountain creamery has been a game changer for food delivery and making sure we have meals on the table each week without spending a ton of time in the grocery store. We have also visited the farm and had an opportunity to feed the baby cows which was absolutely a wonderful afternoon and our kids loved it. ❤️?
Mieke Meurs
Worst customer service ever. Doesn’t deliver the products I paid for, doesn’t respond to emails, no one ever picks up the phone!
Tim Parker
Really nice place
Aurimar Almodovar
I wanted to give them a chance after being switched from oberweis but it hasn't been good so far. I was given the wrong item and after contacting them they did credit my account, but on the next delivery I received a single bottle of kombucha and was charged for the other 2 items in my order. I can understand a mistake here and there but 2 deliveries in a row is frustrating.
Julia Scherschligt
I've been a loyal customer and fangirl for 20 years, but the quality of food has cratered recently. I'm "pausing" them for a while to see if they fix it. I sincerely hope they get it together because the loss of SMC would be a tragedy.
Great spot, very well established, staff are super friendly and very active (lots of people come and go), their farm and the ability for patrons come pet the cows and see different stations it's very important
Sal Butera
I cancelled my delivery service a few weeks ago. I have now had my credit card charged for a delivery that never actually occurred and customer service does not answer the phone nor do they respond to my voice mails or emails left about the situation. Hopefully this review will get their attention to fix the situation.
Ana Venable
I called, left voicemails, emails… nobody answers. Yet my card keeps being charged when I did not even had a delivery.
Brenda Holleman
Was with Oberweiss for years until they sold to this company. Orders never confirmed, missed deliveries and wrong products or simply missing since taking over from Oberweiss.
So good!
If I could leave them negative stars I would!! Absolutely terrible to do business with. I got forced into their delivery service when Oberwise left and gave them a good couple of months on home delivery before finally giving up. In that time I've had 1 successful delivery, been charged for items I never received been given the run around from their customer service for almost a month refusing to give me a refund for the mistake they admitted they made. No attempts to make it right. Absolutely terrible. It's clear they don't care about their customers. I would absolutely recommend NEVER trying their delivery service.
So much fun!
feeding calves was awesome
I was a customer of Oberwise for many years. Great company with great customer service. Now that South mountain has taken over I have cancelled my account. Horrible customer service! Can’t get anyone to answer the phone to ask questions about my account. I hope this review saves others from this company.
South mountain creamery has been a game changer for food delivery and making sure we have meals on the table each week without spending a ton of time in the grocery store. We have also visited the farm and had an opportunity to feed the baby cows which was absolutely a wonderful afternoon and our kids loved it. ❤️?
Worst customer service ever. Doesn’t deliver the products I paid for, doesn’t respond to emails, no one ever picks up the phone!
Really nice place
I wanted to give them a chance after being switched from oberweis but it hasn't been good so far. I was given the wrong item and after contacting them they did credit my account, but on the next delivery I received a single bottle of kombucha and was charged for the other 2 items in my order. I can understand a mistake here and there but 2 deliveries in a row is frustrating.
I've been a loyal customer and fangirl for 20 years, but the quality of food has cratered recently. I'm "pausing" them for a while to see if they fix it. I sincerely hope they get it together because the loss of SMC would be a tragedy.
Restaurantji Recommends
Great spot, very well established, staff are super friendly and very active (lots of people come and go), their farm and the ability for patrons come pet the cows and see different stations it's very important
I cancelled my delivery service a few weeks ago. I have now had my credit card charged for a delivery that never actually occurred and customer service does not answer the phone nor do they respond to my voice mails or emails left about the situation. Hopefully this review will get their attention to fix the situation.
I called, left voicemails, emails… nobody answers. Yet my card keeps being charged when I did not even had a delivery.
Was with Oberweiss for years until they sold to this company. Orders never confirmed, missed deliveries and wrong products or simply missing since taking over from Oberweiss.
Had the cold brew ice cream, was amazing.