Customer service here is incredible! Major prior to the manager on duty, Jimmy.I was tired and hungry from shopping all day. So, I headed over to get a pretzel as a snack. I didn't know Sbarro was over there. So, when I saw it, I decided to get pizza instead.Both Jimmy and the other employee on duty were very courteous snd conversational. The quality of service makes or breaks an experience. Service in this area is typically mediocre at best. So, it was quite refreshing to experience the opposite.I'll be back and recommend others to stop by!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza
Teeto Girl
The pizzas were so salty I tried to finish the slices but I just couldn’t so I trashed it after a couple bites. It hurts to waste money like that. I also saw the guy making pizzas using his bare hands for marinara sauce on a pizza- Nasty!!!!
Atmosphere: 3
Food: 1
Service: 2
Chad Joseph
Went in about an hour ago to get a Stromboli which was soo good. I’ll definitely be back also the customer service I received from Jimmy was top tier. As a native New Yorker I’m so excited to have this place so close.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: NY 4-Cheese White Slice, Pizza
Elisa Fitcheard
Thank You Autumn for you very kind service. She made her pizzas so delicious! Ask for her!
Atmosphere: 3
Food: 5
Service: 5
Jessica Shelton
I stopped by to order a whole pizza. Autumn and the other guy pictures are the most disrespectful and nonchalant person I have ever interacted with. When my pizza was ready the guy in the GAP hoodie in the picture took it out of the oven and just sat it on the counter in the cold. Another employee (pictured in the red shirt) realized that it had been sitting in the cold for 10 minutes and had to put it back in the oven to rewarm. Because of the inconvenience he offered to give two free drinks. Autumn and the other guy ( Gap hoodie) laughed about the inconvenience and said that it’s only one drink and that we could pay. The amount of energy it takes to be rude to when something is actually your fault. Based on other reviews autumn clearly is an issue. This is why young adults have such a bad rep in the working world because their attitudes suck. There also is no manger available to rectify any issues that may occur. Just kids running around in circles doing what they want to do.
Atmosphere: 1
Service: 1
Tina Joyner
A girl named Autumn was eating behind the counter and interacting with customers. I asked Autumn for a fresh slice of pizza that I saw in the back and she told me she has to sell the old burnt pizza in the front first. That was really bad customer service. And bad hygiene to be eating while serving customers.
Atmosphere: 1
Food: 1
Service: 1
Lindsay Gray
Awful company to work for. The managers will let you be verbally assaulted by coworkers and customers and do nothing about it. The GM lets his employees treat customers anyway they want. Im honestly shocked the West Town location is still opened.
Crabarita
The ? looked soooo ?. My daughter received a freebie from them for a whole small pizza. They told her that they do not participate in that deal. She was highly disappointed.
Atmosphere: 1
Food: 1
Service: 1
Celeste J.
Not friendly service. The girl stared at me for a minute and finally said "what do you want" real smart. she was reheating pizza so I didn't think she was ready . The food on heaters looked like it was there for 10 hours. Dry and burnt. The white pizza was decent but my husband said pepperoni was bad. We have eaten at Sbarro's in different places for 40 years. I know how the food should have looked.
Alana Thomas
Decent for a slice of pizza. They lock their doors before 830pm though so if you want a slice get there earlier
I had an appointment in the area and wanted to get something to eat. We parked at the Outlet's and walked around. Sbarro's was close so we decided to have a "Slice" and a drink. Cheese pizza was available, so we had a slice and a drink and ate inside. Average service and pizza quality. This place could use a little more cleaning but otherwise we had a quick late lunch.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Cheese Pizza
Haerdna Smailliw
The Stromboli was undercooked it was gooey dough toward the middle. I had the pepperoni pizza and bread sticks also both which barely had
Atmosphere: 3
Food: 1
Service: 5
Dalton Bruckner
Anyone in the northern VA/DC area knows that outside of DC slices, there are no decent pizza places around.Sbarro offers a consistently good slice of pizza that stands above average and far beyond those offered from the big 3 chains.Only criticism is this location needs root beer. Luckily the auntie Anne's directly across offers Barqs.If we aren't serving root beer with pizza, the terrorists win
Cnk K
Worst Sbarro with the service. Bunch of ignorant employees who has no clue what is going on with customer service. ZERO STARS.
Atmosphere: 1
Food: 1
Service: 1
T LMc
DO NOT EAT HERE. The black guy making the pizza needs to be fired. TWICE we have been in this location and the black guy would not make us a whole cheese pizza. We were willing to wait and he told his coworker no again. He is lazy and incompetent. The owner/manager needs to be made aware he is causing you to loose business.
Customer service here is incredible! Major prior to the manager on duty, Jimmy.I was tired and hungry from shopping all day. So, I headed over to get a pretzel as a snack. I didn't know Sbarro was over there. So, when I saw it, I decided to get pizza instead.Both Jimmy and the other employee on duty were very courteous snd conversational. The quality of service makes or breaks an experience. Service in this area is typically mediocre at best. So, it was quite refreshing to experience the opposite.I'll be back and recommend others to stop by!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza
The pizzas were so salty I tried to finish the slices but I just couldn’t so I trashed it after a couple bites. It hurts to waste money like that. I also saw the guy making pizzas using his bare hands for marinara sauce on a pizza- Nasty!!!!
Atmosphere: 3
Food: 1
Service: 2
Went in about an hour ago to get a Stromboli which was soo good. I’ll definitely be back also the customer service I received from Jimmy was top tier. As a native New Yorker I’m so excited to have this place so close.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: NY 4-Cheese White Slice, Pizza
Thank You Autumn for you very kind service. She made her pizzas so delicious! Ask for her!
Atmosphere: 3
Food: 5
Service: 5
I stopped by to order a whole pizza. Autumn and the other guy pictures are the most disrespectful and nonchalant person I have ever interacted with. When my pizza was ready the guy in the GAP hoodie in the picture took it out of the oven and just sat it on the counter in the cold. Another employee (pictured in the red shirt) realized that it had been sitting in the cold for 10 minutes and had to put it back in the oven to rewarm. Because of the inconvenience he offered to give two free drinks. Autumn and the other guy ( Gap hoodie) laughed about the inconvenience and said that it’s only one drink and that we could pay. The amount of energy it takes to be rude to when something is actually your fault. Based on other reviews autumn clearly is an issue. This is why young adults have such a bad rep in the working world because their attitudes suck. There also is no manger available to rectify any issues that may occur. Just kids running around in circles doing what they want to do.
Atmosphere: 1
Service: 1
A girl named Autumn was eating behind the counter and interacting with customers. I asked Autumn for a fresh slice of pizza that I saw in the back and she told me she has to sell the old burnt pizza in the front first. That was really bad customer service. And bad hygiene to be eating while serving customers.
Atmosphere: 1
Food: 1
Service: 1
Awful company to work for. The managers will let you be verbally assaulted by coworkers and customers and do nothing about it. The GM lets his employees treat customers anyway they want. Im honestly shocked the West Town location is still opened.
The ? looked soooo ?. My daughter received a freebie from them for a whole small pizza. They told her that they do not participate in that deal. She was highly disappointed.
Atmosphere: 1
Food: 1
Service: 1
Not friendly service. The girl stared at me for a minute and finally said "what do you want" real smart. she was reheating pizza so I didn't think she was ready . The food on heaters looked like it was there for 10 hours. Dry and burnt. The white pizza was decent but my husband said pepperoni was bad. We have eaten at Sbarro's in different places for 40 years. I know how the food should have looked.
Decent for a slice of pizza. They lock their doors before 830pm though so if you want a slice get there earlier
Restaurantji Recommends
I had an appointment in the area and wanted to get something to eat. We parked at the Outlet's and walked around. Sbarro's was close so we decided to have a "Slice" and a drink. Cheese pizza was available, so we had a slice and a drink and ate inside. Average service and pizza quality. This place could use a little more cleaning but otherwise we had a quick late lunch.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Cheese Pizza
The Stromboli was undercooked it was gooey dough toward the middle. I had the pepperoni pizza and bread sticks also both which barely had
Atmosphere: 3
Food: 1
Service: 5
Anyone in the northern VA/DC area knows that outside of DC slices, there are no decent pizza places around.Sbarro offers a consistently good slice of pizza that stands above average and far beyond those offered from the big 3 chains.Only criticism is this location needs root beer. Luckily the auntie Anne's directly across offers Barqs.If we aren't serving root beer with pizza, the terrorists win
Worst Sbarro with the service. Bunch of ignorant employees who has no clue what is going on with customer service. ZERO STARS.
Atmosphere: 1
Food: 1
Service: 1
DO NOT EAT HERE. The black guy making the pizza needs to be fired. TWICE we have been in this location and the black guy would not make us a whole cheese pizza. We were willing to wait and he told his coworker no again. He is lazy and incompetent. The owner/manager needs to be made aware he is causing you to loose business.
Atmosphere: 1
Food: 1
Service: 1