Papa Johns Pizza

8445 Annapolis Rd Ste 1B, New Carrollton
(301) 459-7272

Recent Reviews

Audrey

At first I thought it was a mistake but they allowed this to be delivered, its supposed to look flat and pie-like but its just a bunch of crumbles.. I also ordered the chicken parmesean bites and the marinara sauce was spilled everywhere.

Atmosphere: 1

Food: 1

Service: 1

Jay Ross

The food was good but man shrinkflation is real. I used to get pizza here all the time and the size of a large pizza has definitely gotten smaller.

Atmosphere: 5

Food: 3

Service: 5

Recommended dishes: Mambo Chicken Wings

Juhnnova Styles

Don’t order here you will never get your pizza!I ordered a pizza at 8:30 PM and at 9:20PM, I noticed a car pull up to my apartment. The driver got out, came into the building and ran back out and jumped in the car and left. I ran to the door to see if they just left pizza at the door, but when I opened it, there wasn’t any pizza. I called them to make sure they were on the way. They told me that, that delivery was someone else’s and ours has not left yet. 9:47PM came around and I called again, they informed me that my pizza is on its way. What? 10:00PM and the pizza is still not here!!! We called them again and they told us “ your pizza has already been delivered” then they quickly give us an excuse, “ we’re sorry would you like a refund” and after talking to them, and explaining what happened, this excuse came up… “ Actually, we are closed right now” that’s why we’re offering you a refund. Then had to nerve to offer us a credit! We opted for the refund and no credit.We will not be ordering here again at this location!

Service: 1

Antonio Arevalo

In the application it says that they close at 1 am and I arrived at 11 and it was already closed

Ben Spring

Edit:Delivered to wrong address! DO NOT ORDER FROM HERE!!!Forgot the drink again. 2nd time it’s happened in 2 months. Said he’d be back in 10 minutes, it took 40 minutes and he shows up with the wrong drink. Diet. Undrinkable.

Service: 1

Francine Jackson

The customer service support person made my pizza really nice.

Atmosphere: 4

Food: 4

Service: 4

Will

I’ve ordered from here a couple dozen times over the past year or so and it’s been consistently good and the service/delivery was on point. No complaints. Great pizza.

Food: 5

Service: 5

Tanzania Shacole

They don't use gloves I had a hair baked into my pizza I will never go there again

Nydia Ocasio

Love their offers and the great pizza

Atmosphere: 5

Food: 5

Service: 5

Candra H.

Sometimes a Chef just wants pizza! I have called and called to place an order. I was placed on hold twice by the same man. I don't live in this area and am saddened at the way the staff at this location treat customers. I am getting ready to drive there directly to place my order. When I arrived I showed all the staff my call log. They didn't even offer me a small discount. PAPA JOHNS CORPORATE office needs to pay this location a visit AS SOON AS POSSIBLE! Remember to make every plate great!Chef Candra #PapaJohns#Pizza#CustomerService

Shameira Miller

I ordered a pizza from here over a hour ago, and it said it delivered and it never came. They are stealing money. Very unprofessional.

Suneidy Lemos

Thank you to this location staff and manager that helped with my order and made sure we got it on time! The pizzas were great! I truly appreciate all your help!

Darren Lewis

Tell the driver to take it easy on the breaks. It was delivered just like this. Taste is good though.

Rhonda Ferguson

Called in pizza order on 11/12/22. Gave instructions for driver to call when in drive way. No call. Happen to see tail lights in driveway and headed to door but before I got there, driver rang doorbell and placed pizza on ground in front of door. I informed driver it's unacceptable to place food on ground like that, those were not my instructions. He showed instructions on his phone "leave at door." Called, complained to manager who stated there was no record of my order, I must have called another store. Wrong -- same number previously used, saved in phone. No complaint with pizza. May try another store before totalling saying good-bye to Papa Johns.

J S

My pizza was practically burnt I called the store spoke to the manager to fix it. He could essentially care less I was shocked. I rather drive further to the fairway or lake arbor location than give my money away to this location.

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