The food is good, place is clean, but service is TERRIBLE. I came here today to order one fajita and one veggie taco. The lady couldn't understand me so she told another lady. The second lady intentionally ignored my request and made what she wanted. The first employee tried to correct her but she continued to do what she wanted. This is just poor service. I wanted to walk out but I was too hungry and didn't have the energy for it.
Atmosphere: 4
Food: 3
Service: 1
Yvonne M
Poorest customer service experience that I have had at this location, so much so that I simply left without accepting my order as the cashier would not apply the full rewards credit amount of $10 to my order once their registers did not apply it automatically via scan of the QR code on my phone, despite them seeing that I had a $10 credit. They offered a $5 discount instead, not acceptable to me. Fortunately, I had not made a special trip to make my purchase, just happened to be in area. Food is usually decent but generally overpriced for the value (as most restaurants are), so I may possibly visit in future & order in the APP if able to apply my reward credit that way, otherwise not interested in making any further purchases from this Cafe Rio.
Service: 1
Bryan Dragon
Thank for this food I love
Atmosphere: 5
Food: 5
Service: 5
Amy K.
My husband brought me takeout salad. First off, I like beans as much as the next person but k felt like that was all I was eating. When I looked at the bottom of my salad, all I saw was black soupy mess from the beans. Besides that everything was average. The combination of items was on the salty side. The vinaigrette was nothing special. The website doesn't even tell you what other toppings are offered. Maybe I want to spice up my salad with some tomatoes or corn. Please do better. I would 100% choice chipotle over this place any day.
Kelly Woodside
I used the website at the Olney location to order Nachos. On my receipt listed what I wanted on my nachos. So my opinion is if it isn’t listed then you shouldn’t put it on the nachos. Why would you have to go in and check you don’t want tomatoes on your nachos when it isn’t listed? That is so dumb! This app needs to be fixed or your staff needs to make nachos only what is listed, (shown below) 1st picture is my receipt 2nd is what the kitchen got. No tomatoes listed anywhere! I can’t eat tomatoes. In the end the staff made my nachos the way I wanted them but the attitude could have gone without from your staff.
Atmosphere: 4
Food: 4
Service: 3
Campchase
I ordered 2 of the same things off of door dash and I got it and it was 2 different thing and I ordered extra meat and they barely put
Atmosphere: 5
Food: 2
Service: 2
Savannah J.
This place has amazing food. I've been there countless times and it never disappoints. I've also gotten catering from there which is a crowd pleaser. They're definitely slower around lunch and dinner times, but the food is always worth the wait. Workers are very nice too! Highly recommend any quesadilla and the sweet pork (it's very sweet).
Arsalan Siddiqui
Great place and extremely clean. they serve better than the Frederick location. Very fresh salad.
Atmosphere: 5
Food: 5
Service: 5
Roy G.
They silently downsized the Tortilla soup, yet the same price. Bad form! If they're so strapped for cash, they should be giving better value
d Whitehunt
Place is disgusting, food horrible not fresh and no standards, sloppy! Service is rushed and they don’t care. The prices are astronomical for what it is. Move out and make room for a real Mexican restaurant in the neighborhood!
Horrible experience. I was waiting for my food for OVER 30 MINUTES!!! They just kept telling me "it'll be coming soon" every 5 minutes, I saw so many employees on the floor and still my food took 30-40 minutes to be ready! This is ridiculous! Never coming back to this restaurant. Had a horrible experience waiting for my order to be ready.
William R. Sierra
They have a tasty fast 'mexicano" menu using fresh produce in an organic
Atmosphere: 5
Food: 5
Service: 5
Jeff Belmont
Fresh ingredients the staff always seems to smile, food is reasonably priced. I put it above every other fast food chain and don’t really consider it fast food. That’s how good it is.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Fresh Made Tortillas, House Dressing, Quesadilla, Sweet Pork, Sweet Pork Barbacoa, Taco Salad
Andrea Suissa
Fast fresh Mexican menu foods. Made to order!!! Fast service!! Clean restaurant. Always smells clean in there. Well kept
I'm a frequently client and I have to say something about the amazing staff, how you find it??? -Asia,-Addu, Maxwell.... they have a great team work.You have to make a different line for online order(at the back) because those order delays the front line at restauran. (Chipotle doing good)Great place... I love the app, the promos.The staff are wonderful... the kids meal shred chicken quesadilla ?Parking: Public parking, shopping centerKid-friendliness: Much healthy then other and no spicy!!
The food is good, place is clean, but service is TERRIBLE. I came here today to order one fajita and one veggie taco. The lady couldn't understand me so she told another lady. The second lady intentionally ignored my request and made what she wanted. The first employee tried to correct her but she continued to do what she wanted. This is just poor service. I wanted to walk out but I was too hungry and didn't have the energy for it.
Atmosphere: 4
Food: 3
Service: 1
Poorest customer service experience that I have had at this location, so much so that I simply left without accepting my order as the cashier would not apply the full rewards credit amount of $10 to my order once their registers did not apply it automatically via scan of the QR code on my phone, despite them seeing that I had a $10 credit. They offered a $5 discount instead, not acceptable to me. Fortunately, I had not made a special trip to make my purchase, just happened to be in area. Food is usually decent but generally overpriced for the value (as most restaurants are), so I may possibly visit in future & order in the APP if able to apply my reward credit that way, otherwise not interested in making any further purchases from this Cafe Rio.
Service: 1
Thank for this food I love
Atmosphere: 5
Food: 5
Service: 5
My husband brought me takeout salad. First off, I like beans as much as the next person but k felt like that was all I was eating. When I looked at the bottom of my salad, all I saw was black soupy mess from the beans. Besides that everything was average. The combination of items was on the salty side. The vinaigrette was nothing special. The website doesn't even tell you what other toppings are offered. Maybe I want to spice up my salad with some tomatoes or corn. Please do better. I would 100% choice chipotle over this place any day.
I used the website at the Olney location to order Nachos. On my receipt listed what I wanted on my nachos. So my opinion is if it isn’t listed then you shouldn’t put it on the nachos. Why would you have to go in and check you don’t want tomatoes on your nachos when it isn’t listed? That is so dumb! This app needs to be fixed or your staff needs to make nachos only what is listed, (shown below) 1st picture is my receipt 2nd is what the kitchen got. No tomatoes listed anywhere! I can’t eat tomatoes. In the end the staff made my nachos the way I wanted them but the attitude could have gone without from your staff.
Atmosphere: 4
Food: 4
Service: 3
I ordered 2 of the same things off of door dash and I got it and it was 2 different thing and I ordered extra meat and they barely put
Atmosphere: 5
Food: 2
Service: 2
This place has amazing food. I've been there countless times and it never disappoints. I've also gotten catering from there which is a crowd pleaser. They're definitely slower around lunch and dinner times, but the food is always worth the wait. Workers are very nice too! Highly recommend any quesadilla and the sweet pork (it's very sweet).
Great place and extremely clean. they serve better than the Frederick location. Very fresh salad.
Atmosphere: 5
Food: 5
Service: 5
They silently downsized the Tortilla soup, yet the same price. Bad form! If they're so strapped for cash, they should be giving better value
Place is disgusting, food horrible not fresh and no standards, sloppy! Service is rushed and they don’t care. The prices are astronomical for what it is. Move out and make room for a real Mexican restaurant in the neighborhood!
Atmosphere: 2
Food: 1
Service: 1
Restaurantji Recommends
Horrible experience. I was waiting for my food for OVER 30 MINUTES!!! They just kept telling me "it'll be coming soon" every 5 minutes, I saw so many employees on the floor and still my food took 30-40 minutes to be ready! This is ridiculous! Never coming back to this restaurant. Had a horrible experience waiting for my order to be ready.
They have a tasty fast 'mexicano" menu using fresh produce in an organic
Atmosphere: 5
Food: 5
Service: 5
Fresh ingredients the staff always seems to smile, food is reasonably priced. I put it above every other fast food chain and don’t really consider it fast food. That’s how good it is.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Fresh Made Tortillas, House Dressing, Quesadilla, Sweet Pork, Sweet Pork Barbacoa, Taco Salad
Fast fresh Mexican menu foods. Made to order!!! Fast service!! Clean restaurant. Always smells clean in there. Well kept
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Quesadilla, Nachos, Chips and Salsa, Shredded Chicken, Shredded Chicken Salad
I'm a frequently client and I have to say something about the amazing staff, how you find it??? -Asia,-Addu, Maxwell.... they have a great team work.You have to make a different line for online order(at the back) because those order delays the front line at restauran. (Chipotle doing good)Great place... I love the app, the promos.The staff are wonderful... the kids meal shred chicken quesadilla ?Parking: Public parking, shopping centerKid-friendliness: Much healthy then other and no spicy!!
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Tostada