Service was terrible and the food was cold and it tasted old
essunce broughton
MANGER WAS VERY RUDE , unwelcoming, and overall very aggressive!
Service: 1
Joe R
Chicken and white rice always ready no wait time. Karen always gives good service
melinda woods
I went into the store at 10:10pm last night which is a Tuesday night. The store hours are listed as closing at 11:30pm. I asked for fresh vegetables because the one's showing were old and wouldn't pass a food safety inspection. The woman asked if I wanted fresh ones and how much I was ordering then called back to the cook. All of the staff was spanish speaking and noone spoke good enough english to communicate effectively with me as client. I stood there watching them all speaking in spanish to each other and watching the cook who proceeded to use his bare nasty hands to reach into the raw vegetable bowl and put portions of fresh vegetables into a bowl and then into a pot on the fire WITHOUT GLOVES. I said to myself, that is highly unsanitary and continued to watch. Eventually, I looked away then back and noticed he had put on gloves to move the pots around! I then said to the spanish speaking ladies who were busy speaking spanish to each other at the counter that the cook had used his bare hands to reach into the vegetable bowl. The woman looked confused and stared at me and said something in broken english about then only having rice and noodles. I asked her if that was normal for the cook to use his bare hands while handling food and not to wear gloves. She said yes, seeming like she did not understand what I was saying. She mentioned something about closing in 15 mins when the store was in way close to closing. I instantly asked for a manager and she said the manager is on break and pointed to a table a few feet from the counter where multiple people sat. I told her I needed to see the manager immediately because they had a food safety issue on their hands and she hesitated and stared then just went to the customers who had come in behind me by then. I looked around for a number to call the store hotline to report it, not finding one. I begin to walk out and she asked me if I wanted the vegetables. I told her I wanted the manager because they were discussing and had food handling violations that are discussing and dangerous. I went to my vehicle parked right at the door when I can could see right in. I called the store and asked for the managers name. The same women who were at the counter begin to speak spanish to each other and then the phone went dead. I called back after about a minute of sitting on the phone. They would not answer anymore. I am repeating this hazardous behavior to health and human services and this poor customer service. This restaurant is a hazard and they need to have English speaking staff to handle situations like this responsively rather than try to ignore it.
Atmosphere: 1
Food: 1
Service: 1
Philly Kim
My fiancé and I stopped in this location to grab a quick early dinner. I’m not from the area but my fiancé is and knows the better chain locations out here. Incidentally my man rarely requests Chinese for dinner when we take away but tonight to my surprise he had a taste for specifically Panda Express!
I never turn down any Asian cuisine and especially American Chinese! The last time I had Panda Express was on the west coast maybe over ten years ago and so I was interested in seeing if it could compare to the tasty memories I was so fond of when dining at their California locations and it was!
This place was a good as I had remembered Panda Express to be and they filled us up with their “Bigger Plates” in where you get 3 entree’s and one side for like $12 bucks! The price was right and so was everything we tried.. Now I’m just keeping my fingers crossed that my fiancé will have more of these sudden Panda Express cravings on our future take away dates lol!
Dietary restrictions: Yes
Parking: Free
Kid-friendliness: Yes
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Orange Chicken, Bigger Plate, Crispy Almond Chicken Breast, Black Pepper Chicken, Fried Rice, Cream Cheese Rangoon, Bowl, The Original Orange Chicken, Grilled Teriyaki Chicken Panda Cub Meal
Cynthia Wilson
Horrible service they don’t listen to what you’re saying, messed up my order and proceeded to take some of the food off of my order at the register after a wait due to a online order and putting someone in front of me and left me with a single order and thought I was gonna pay for a double they are very rude and very customer service oriented
Atmosphere: 1
Food: 2
Service: 1
tyekeisha strange
When I got there, no food was made. I had to wait for 10-15 min. The portion sizes are horrible and the food is bland. I ordered; chow mein, blazin bourbon chicken and black pepper chicken. The chow mein was terribly dry with a thousand onions and was chewy(underdone),the chicken and steak was bland. I had more vegetables the meat. You would’ve thought I asked for vegetables. Never again!
Atmosphere: 1
Food: 1
Service: 1
Eduardo Villarreal
Very bad service and very, very poorly educated all their employees!! With the faces they give to people they should replace everyone!!
Sincerely V
Why would the establishment change the size of the containers to make them smaller but the prices stayed the same ?!?!?! The bigger plate container is too small now I will not go back
Atmosphere: 5
Food: 2
Service: 5
Recommended dishes: Bigger Plate, Plate, Bowl
Robin Battle
As I was leaving with a whole tray of food that I couldn't eat I must have broke up the congregation that was socializing on the floor talking on cell phones and the Panda Express in rivertown's Commons she was upset when she turned around and I asked her I said excuse me can I have a bag she said no man bags are 10 cents I stated I just spent $20 in here and you telling me that a bag is $0.10 I just threw the food in the trash and I'm never going back there again
I ordered from Panda Express in Oxon Hill Uber Eats.4/6 .I ordered the Big Plate..I ordered Beef and Broccoli and Orange Chicken,Rice and LoMein..the portion was horrible for $12.50 ..I called the manager she apologized and said she will fix the order again..I went in on 4/7 at 3pm and explained to the day manager what happened showed my receipt and picture..she looked at me with a mean look and said only 2pieces of beef comes with beef and broccoli.and she don’t see what the problem was..she rolled her eyes again and fix the order ..her attitude was nasty ..I will never come back to this Panda Express again ..her attitude was disgusting even a customer was complaining about her..everyone was nice but the manager was horrible..if she treats the guests like garbage I can only imagine how she treats the staff
Melinda Goode
I placed on line order get here and they standing around looking crazy and my food still not ready and the girl said she been told them to put in my order like wth.an when my food was finally done after 20 mins gave me food that was messy and disgusting looking.so I asked for my money back then I heard security on a speaker telling me to get out.wow never again.
Atmosphere: 1
Food: 1
Service: 1
Riq
Nothing is ever made ready to go. Everytime you ask for something they always tell you there’s going to be a wait and you end up waiting 20+ minutes for mediocre food. Awful customer service.
Service was terrible and the food was cold and it tasted old
MANGER WAS VERY RUDE , unwelcoming, and overall very aggressive!
Service: 1
Chicken and white rice always ready no wait time. Karen always gives good service
I went into the store at 10:10pm last night which is a Tuesday night. The store hours are listed as closing at 11:30pm. I asked for fresh vegetables because the one's showing were old and wouldn't pass a food safety inspection. The woman asked if I wanted fresh ones and how much I was ordering then called back to the cook. All of the staff was spanish speaking and noone spoke good enough english to communicate effectively with me as client. I stood there watching them all speaking in spanish to each other and watching the cook who proceeded to use his bare nasty hands to reach into the raw vegetable bowl and put portions of fresh vegetables into a bowl and then into a pot on the fire WITHOUT GLOVES. I said to myself, that is highly unsanitary and continued to watch. Eventually, I looked away then back and noticed he had put on gloves to move the pots around! I then said to the spanish speaking ladies who were busy speaking spanish to each other at the counter that the cook had used his bare hands to reach into the vegetable bowl. The woman looked confused and stared at me and said something in broken english about then only having rice and noodles. I asked her if that was normal for the cook to use his bare hands while handling food and not to wear gloves. She said yes, seeming like she did not understand what I was saying. She mentioned something about closing in 15 mins when the store was in way close to closing. I instantly asked for a manager and she said the manager is on break and pointed to a table a few feet from the counter where multiple people sat. I told her I needed to see the manager immediately because they had a food safety issue on their hands and she hesitated and stared then just went to the customers who had come in behind me by then. I looked around for a number to call the store hotline to report it, not finding one. I begin to walk out and she asked me if I wanted the vegetables. I told her I wanted the manager because they were discussing and had food handling violations that are discussing and dangerous. I went to my vehicle parked right at the door when I can could see right in. I called the store and asked for the managers name. The same women who were at the counter begin to speak spanish to each other and then the phone went dead. I called back after about a minute of sitting on the phone. They would not answer anymore. I am repeating this hazardous behavior to health and human services and this poor customer service. This restaurant is a hazard and they need to have English speaking staff to handle situations like this responsively rather than try to ignore it.
Atmosphere: 1
Food: 1
Service: 1
My fiancé and I stopped in this location to grab a quick early dinner. I’m not from the area but my fiancé is and knows the better chain locations out here. Incidentally my man rarely requests Chinese for dinner when we take away but tonight to my surprise he had a taste for specifically Panda Express!
I never turn down any Asian cuisine and especially American Chinese! The last time I had Panda Express was on the west coast maybe over ten years ago and so I was interested in seeing if it could compare to the tasty memories I was so fond of when dining at their California locations and it was!
This place was a good as I had remembered Panda Express to be and they filled us up with their “Bigger Plates” in where you get 3 entree’s and one side for like $12 bucks! The price was right and so was everything we tried.. Now I’m just keeping my fingers crossed that my fiancé will have more of these sudden Panda Express cravings on our future take away dates lol!
Dietary restrictions: Yes
Parking: Free
Kid-friendliness: Yes
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Orange Chicken, Bigger Plate, Crispy Almond Chicken Breast, Black Pepper Chicken, Fried Rice, Cream Cheese Rangoon, Bowl, The Original Orange Chicken, Grilled Teriyaki Chicken Panda Cub Meal
Horrible service they don’t listen to what you’re saying, messed up my order and proceeded to take some of the food off of my order at the register after a wait due to a online order and putting someone in front of me and left me with a single order and thought I was gonna pay for a double they are very rude and very customer service oriented
Atmosphere: 1
Food: 2
Service: 1
When I got there, no food was made. I had to wait for 10-15 min. The portion sizes are horrible and the food is bland. I ordered; chow mein, blazin bourbon chicken and black pepper chicken. The chow mein was terribly dry with a thousand onions and was chewy(underdone),the chicken and steak was bland. I had more vegetables the meat. You would’ve thought I asked for vegetables. Never again!
Atmosphere: 1
Food: 1
Service: 1
Very bad service and very, very poorly educated all their employees!! With the faces they give to people they should replace everyone!!
Why would the establishment change the size of the containers to make them smaller but the prices stayed the same ?!?!?! The bigger plate container is too small now
I will not go back
Atmosphere: 5
Food: 2
Service: 5
Recommended dishes: Bigger Plate, Plate, Bowl
As I was leaving with a whole tray of food that I couldn't eat I must have broke up the congregation that was socializing on the floor talking on cell phones and the Panda Express in rivertown's Commons she was upset when she turned around and I asked her I said excuse me can I have a bag she said no man bags are 10 cents I stated I just spent $20 in here and you telling me that a bag is $0.10 I just threw the food in the trash and I'm never going back there again
Atmosphere: 1
Food: 4
Service: 1
Restaurantji Recommends
Great customer service and great hot food. Nice location,
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Orange Chicken, Hot & Sour Soup, Fried Rice, Chow Mein
I ordered from Panda Express in Oxon Hill Uber Eats.4/6 .I ordered the Big Plate..I ordered Beef and Broccoli and Orange Chicken,Rice and LoMein..the portion was horrible for $12.50 ..I called the manager she apologized and said she will fix the order again..I went in on 4/7 at 3pm and explained to the day manager what happened showed my receipt and picture..she looked at me with a mean look and said only 2pieces of beef comes with beef and broccoli.and she don’t see what the problem was..she rolled her eyes again and fix the order ..her attitude was nasty ..I will never come back to this Panda Express again ..her attitude was disgusting even a customer was complaining about her..everyone was nice but the manager was horrible..if she treats the guests like garbage I can only imagine how she treats the staff
I placed on line order get here and they standing around looking crazy and my food still not ready and the girl said she been told them to put in my order like wth.an when my food was finally done after 20 mins gave me food that was messy and disgusting looking.so I asked for my money back then I heard security on a speaker telling me to get out.wow never again.
Atmosphere: 1
Food: 1
Service: 1
Nothing is ever made ready to go. Everytime you ask for something they always tell you there’s going to be a wait and you end up waiting 20+ minutes for mediocre food. Awful customer service.
Atmosphere: 1
Food: 1
Service: 1
Food smelled better than it tasted
Atmosphere: 3
Food: 2
Service: 3
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