Dunkin'

14801 Southlawn Ln, Rockville
(301) 762-5070

Recent Reviews

tory drizzle

Now 1 of the worse they don't follow directions on coffee Sunday morning they mess up people order and they sneaky

Atmosphere: 1

Food: 1

Service: 1

Im Deki

extremely clean and well kept, great service and nice staff

Atmosphere: 5

Food: 5

Service: 5

Joshua Jarrell

Great Breakfast Food and coffee! Great customer service!

Atmosphere: 5

Food: 5

Service: 5

Pr Katz

The donuts are NOT even close to the same tasty goodness they once were, but then again, the donuts didn't used to be cooked in giant industrial bakeries hundreds of miles away and then shipped in on trucks days in advance of their use. In the past, the donuts were cooked on site. When you walked into any location, the warm air was heavy with the rich aromas of pastry, sweet toppings, and fresh coffee. Now, all the locations just smell like cardboard.Also, when I asked the counter help for "Honey Dipped Donuts", they looked at me with a blank expression, as if I had asked for "bleep blop bleep blop boop". I then corrected myself, stating, "glazed donut". Apparently, counter help could not figure out these were different names for the same donut. The donut each name describes sounds nothing at all like the other, except for it sounds exactly the same. It was a head tilt, mental, "really?" moment.Other than a mediocre donut in a cold warehouse smelling store in a sketchy neighborhood, it was okay. Oh, I got a grilled cheese, too. The bread's pretty good. I can't say anything else about the rest of it. It wasn't even a grilled cheese sandwich. There was bread and cheese, yes, but that's where the similarities ended. I will say, the cheese WAS slightly melted, but other than that, it did not taste or resemble any grilled cheese sandwiches with which I've been previously acquainted.

Atmosphere: 3

Food: 3

Service: 5

James A.

Horrible customer service, absolute garbage! The cashiers need to take basic customer service 101 classes, often ignore customers inside the store to service drive thru. Shame because the location is well kept and relatively new. Never again!

Jose Landaverde

Easy access!! The double shot is excellent ?.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Glazed Donuts

Jose L.

Delicious doughnuts, good variety, the double espresso shot with whipped cream is a very powerful, nice environment.

Michael Tembrina

This is absolutely the worst DD. I went here with my daughter and walked inside. No greeting, no service, and the lady at the counter asked me to put my order in the kiosk at the back of the eating area. They prioritize cars in the drive thru and have no idea what customer service is. Avoid this DD. We promptly walked out and will never go here again. You have lost a customer DD. Do better.

Atmosphere: 1

Food: 2

Service: 1

Daniel Sudoku

This is by far the worst Dunkin I’ve ever been to. No one here seems to have any idea how to do their jobs. Expect to stand at the counter for at least 10 minutes before anyone even notices you’re here. It’s almost expected that some part of your order will be wrong.

Atmosphere: 1

Food: 1

Service: 1

Jennifer Hernandez

They gave me an iced latte with regular milk instead of one with almond milk like I asked for at the speaker.Someone called me to claim the vanilla flavor is made with milk. I’ve ordered this drink before and never had this issue.I am lactose intolerant and it felt unfair and inconsiderate of what I asked for. Never going back here.

Atmosphere: 1

Food: 1

Service: 1

T Grindin

Them dunkin servers woman they suck for real they not professional they give dirty cups , they suck for real ,I don't even want to drink my ice coffee

Emily Balmer

The best Dunkin in the area for sure

Atmosphere: 5

Food: 5

Service: 5

Scott S

Always staffed with friendly

Food: 4

Service: 4

Recommended dishes: Donuts

Hank Shin

A nice quiet place for chatting while enjoying donuts!!!

Atmosphere: 4

Food: 4

Service: 4

Kent B.

Why......do cars at the drive-thru get served; patrons in the lobby wait?Second time, now, that I noted multiple "inside" customers waiting, unserved, while ALL of the store crew attended the drive-thru customers. No acknowledgement of the customer, no alternating between inside and outside customers.Just turned and walked out. These guys are sorely missing the mark.Done and done, here.

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