Great American Grill Rockville-Gaithersburg

The bedding was worn and difficult to keep in place. The sheets were thin and worn, and did not fit the mattress. By morning, the sheet was a tangled mess at the foot of the bed. The hot tub was not working fully. The water was hot but none of the water jets were working. This property is located very close to a hospital. Ambulances were heard throughout the day and night.

I have botes all over from a recent stay there. I took pictures of the bites and sent them to management. Their response was oh sorry about that. No call, no follow up. When I called the front desk, I was asked why I hadn’t reported it earlier. Like I did something wrong. I was with a group at a company not even paying for my room. They treated me like I was trying to get a free room and didn’t even care about the problem.

Very deceptive, not what the advertisement tells you, the king beds are queen and old, the age bed is horrendous, no amenities at all, and no service! A bad experience awaits the one who wants to rest and enjoy a weekend closest DC, don’t book!

Hotel was nice. The breakfast is nothing like Hilton Garden Inn used to have and nothing g in the menu ala carte. You get it as marked and no substitutes. With hit and miss service. As for room. Seven days. No emptying of garbage. No replacement of towels.

I stayed at this hotel during our road trip to visit some family. Even though the rooms were comfortable and clean, I have to take away major points for the front staff. When we checked in the front staff did not acknowledge our gold level with Hilton, we had to ask what perks we receive. The staff told us we get a $10 dollar food voucher per day which can be used for menu options for breakfast. We asked if there was a breakfast buffet he said no, when we later found out that sunday morning there was. The "lifeguard" at the pool on saturday night was watching movies on his phone never looked up once to check on me or the kids safety. When we went to use the pool on monday we found out it was closed mon-fri 9am-5pm because no life guard. We told front desk there was no life guard on sunday so why was it open then? they said "sorry" and didnt answer beyond that. Upon check out that monday we stated our unhappiness starting with feelings of having to beg for hilton honors perks as well as staff unsure about their own hotel features, such as the buffet, and pool regulations. I did not like the hospitality during my stay, will stay somewhere else next time.

Very good experience. Suite was good, facilities good, staff great. They have a problem with their door locks but that was a minor issue compared to the good things. I stayed here for 9 weeks and felt comfortable and well looked after. Would recommend

staff don't don't acknowledge benefits of gold elite status. you have to constantly remind them and argue for the benefits. These happened regarding late check out (for 2pm), breakfast credit, and asking for an upgrade. We had 2 rooms and the thermostat on one the old-style heating/cooling units didn't not work properly. Fitted sheets for all the mattresses did not fit at all and the mattress kept popping out. pool hours were erratic.

I recently completed a two night weekend stay at this hotel. Our first room had a broken a/c and a window that didn't properly close, but we were quickly moved to a similar room by the competent staff member at the front desk. The location is great if you have business in the Rockville area. We particularly enjoyed some of the great Asian restaurants nearby. I am a Hilton Honors Diamond member, and I particularly appreciated the pricing for breakfast in the hotel restaurant as it allowed me and my companion to have a very decent breakfast and stay within my daily food and beverage allowance. Will definitely return when I'm back in the area.

We stayed for a couple of nights, and had no issue. Room was decent size, and clean. I'm a light sleeper and had no problems with the a/c. The only complaint, the buffet breakfast. Not worth the money, we should've gone next door to Starbucks. Regardless, we'd stay there again, just not bother with their breakfast.

We were in the process of moving our daughter to DC and needed a place close to DC along the route that would let us park a U-Haul truck in the lot - this place checked all of those boxes. It’s an interesting property - it shares an entrance with a Homewood Suites, but the hotels seemed separated beyond that. Our room was pretty basic, but nice. Our only complaint is that the platform that the beds sit on had sharp corners that stuck out, which each of our found in the middle of the night…with our shins! Ouch! The front desk staff was very nice. DJ checked us in and was helpful finding a dinner spot at our late arrival time. We also grabbed a couple of snacks from the little store and when we tried to pay, the young lady at the front desk told us that we could have them for free - nice! On our final morning, we tried the breakfast in the hotel. The continental breakfast was decent and well priced, but didn’t offer many options.

The Hilton Garden Inn was excellent. I bit more expensive than I would ordinarily want to spend for a one-night stay but the value was worthwhile. Room was spacious and well appointed. Staff was extremely friendly and the breakfast was terrific.

This hotel looks great but would benefit from hands on management and leadership from the top. Some of the staff are very good and some are not. It looks like HGI has moved away from buffet breakfast to ordering from the menu. Did we eat too much? If so, sorry.

The hotel is clean and well maintained but a little tired and could use some upgrading. It’s located in a convenient and nice neighborhood. The restaurant staff was very friendly and helpful. The hotel still is not cleaning daily which is fine but I called 4 times and visited the front desk in person asking to get the in-room coffee replenished including waiting up late last night for someone that would be “right up”. I’m typing this in need of coffee desperately. I’m a Hilton Diamond member and besides a 25 cent bottle of water at checkin there has been no acknowledgment. It’s just about impossible to get responses. If you just need a room and don’t care about indifferent “service” then it’s fine to stay here. Don’t forget to bring your own Kuerig coffee pods if you are staying more than one night

Beautiful hotel, filled with lots of art and cool features. The rooms are spacious and clean. The pool, jacuzzi and gym were awesome. Close to everything. The staff was amazing. We would definitely stay at this wonderful hotel again real soon

Excellent value. Property is clean, rooms clean and well maintained. Close to many services and good restaurants. Double check however your rates quoted and ABSOLUTELY get a printed receipt. The front desk staff is a bit inept. Been charged 3 times 3 different rates and waiting for refunds.