I placed an order on the app. The app would not let me use a gift card.
I used the card at pick up. The cashier said the card only had $2.50 on it and it was a new card for $25. I confirmed on the receipt when it was purchased that it was activated for $25. It now has a $0 balance.
I handed the cashier $40 on a $28 bill and when I was handed the change I was asked about the Ravens game and just put the change in my pocket while answering the question. Late yesterday when I pulled the change out of my pocket it was not the correct change. That is on me for not checking.
Not sure what is going on at this branch but I did respond to the email from PJ asking about my experience.
Atmosphere: 1
Food: 2
Service: 1
Aja Neal
Nice and clean meat and veggies fresh dough cook the way I like my pizza. The worker was nice and very nice with a smile.
Atmosphere: 5
Food: 5
Service: 5
Tonya Creighton
Ordered lunch the store was very clean. once I came in I was greeted by a smiling face . The pizza was hot and very very fresh. Keep up the good work.
Atmosphere: 5
Food: 5
Service: 5
Lynn West
Rude staff nasty, hair down no uniforms on. They also cannot read the tickets, I got delivery delivered from Door Dash pizza was burnt to a crisp the medium and the large. I also paid for two extra sauces and 4 of the papa John’s season packets and they were not sent. I reordered the food and paid for it again but this time for carryout to pick it up. I then took the burnt pizza back In person and simply showed them how burnt it was and the worker stated well when door dash delivers them they get cooked more!! Argued with me about the sauce that she put two in each box! I explained I bought them back it was two total. “She boxed it” she knew! Over sauce really I already just doubled PAID for not burnt pizza! Why would I say I didn’t get garlic sauce if I did!! Or the season packets! Terrible staff and pizza and customer service just awful.
Atmosphere: 1
Food: 1
Service: 1
paul mears
Buyer beware! This location sucks! Horrible food and service! Trash!
Atmosphere: 1
Food: 1
Service: 1
julia james
Food was perfectly made and was ready a minute after I walked in. The people were very respectful and polite. Come here often.
Atmosphere: 5
Food: 5
Service: 5
melanie paydon
This place has gone severely downhill. Papas is a safe food for me and I order it 2 times a week. I’m sick and tired of coming in pick up my pizza and they’ve “just gotten to my order” meanwhile it says done. I’ve complained to corporate and it goes no where. Don’t take your business here
Atmosphere: 1
Food: 5
Service: 1
Ozgur Arm
They are trying to do their best to serve to their costumer. I was so happy about my last visit. Thank you for all employees.
Atmosphere: 5
Food: 5
Service: 5
Allison Zitka
They forgot the chicken on my pizza, and two sauce cups. That's over $3 of my order just not showing up. The pizza was also cut very poorly. Not very happy.
Food: 2
Service: 3
Sara Lee
Absolute dirtiest pizza shop I have ever seen and the customer service is horrendous. Eat here at your own risk
Food was hot and fresh only took about half hour. Best pizza I’ve had from a chain in a long time. Think shaq a roni is my new go to
Food: 5
Service: 5
Pete Devasher
It's not the worst pizza in Salisbury. I did notice that while I was waiting for my pie to come out of the oven, the gal putting the toppings on it touched her hair and wiped her nose. She made zero effort to change her gloves. Eww
Valerie Campbell
This location had no delivery driver so they used a door dash delivery driver. They brought my pizza and wings but no 2 liter soda. When I asked the driver he said they didn't give it to him. I pointed to the sticker on the pizza box that said +1 2L Starry and he said I had to call the store. I spoke with the manager at the store and was told my only option was to pick up the soda from them, no delivering the soda, no refund (of course I had paid 3.49 for the soda, 4.99 delivery fee plus 7.00 tip for the driver). This is a perfect example of poor customer service. I will NEVER order from this location again period.
Michael Drury
place is a absolute joke! they know they wrong when they want to argue and not give a name or a managers name! and then keep my money with no refund!!
McKayla Clark
The environment was unsanitary, my pizza was cold, and was not cut...at all. I ordered a medium pizza and instead of 8 slices I had 0 slices (in the picture there appears to be 4 large slices but the cut was not through the pizza at all). There were employees deep cleaning appliances while my food was being made. I was especially concerned when I saw the large container of dirty water/cleaning chemicals in the area that my food was being prepared. It was disgusting to see and concerning to watch.
I would stay away from this branch.
I placed an order on the app. The app would not let me use a gift card.
I used the card at pick up. The cashier said the card only had $2.50 on it and it was a new card for $25. I confirmed on the receipt when it was purchased that it was activated for $25. It now has a $0 balance.
I handed the cashier $40 on a $28 bill and when I was handed the change I was asked about the Ravens game and just put the change in my pocket while answering the question. Late yesterday when I pulled the change out of my pocket it was not the correct change. That is on me for not checking.
Not sure what is going on at this branch but I did respond to the email from PJ asking about my experience.
Atmosphere: 1
Food: 2
Service: 1
Nice and clean meat and veggies fresh dough cook the way I like my pizza. The worker was nice and very nice with a smile.
Atmosphere: 5
Food: 5
Service: 5
Ordered lunch the store was very clean. once I came in I was greeted by a smiling face . The pizza was hot and very very fresh. Keep up the good work.
Atmosphere: 5
Food: 5
Service: 5
Rude staff nasty, hair down no uniforms on. They also cannot read the tickets, I got delivery delivered from Door Dash pizza was burnt to a crisp the medium and the large. I also paid for two extra sauces and 4 of the papa John’s season packets and they were not sent. I reordered the food and paid for it again but this time for carryout to pick it up. I then took the burnt pizza back In person and simply showed them how burnt it was and the worker stated well when door dash delivers them they get cooked more!! Argued with me about the sauce that she put two in each box! I explained I bought them back it was two total. “She boxed it” she knew! Over sauce really I already just doubled PAID for not burnt pizza! Why would I say I didn’t get garlic sauce if I did!! Or the season packets! Terrible staff and pizza and customer service just awful.
Atmosphere: 1
Food: 1
Service: 1
Buyer beware! This location sucks! Horrible food and service! Trash!
Atmosphere: 1
Food: 1
Service: 1
Food was perfectly made and was ready a minute after I walked in. The people were very respectful and polite. Come here often.
Atmosphere: 5
Food: 5
Service: 5
This place has gone severely downhill. Papas is a safe food for me and I order it 2 times a week. I’m sick and tired of coming in pick up my pizza and they’ve “just gotten to my order” meanwhile it says done. I’ve complained to corporate and it goes no where. Don’t take your business here
Atmosphere: 1
Food: 5
Service: 1
They are trying to do their best to serve to their costumer. I was so happy about my last visit. Thank you for all employees.
Atmosphere: 5
Food: 5
Service: 5
They forgot the chicken on my pizza, and two sauce cups. That's over $3 of my order just not showing up. The pizza was also cut very poorly. Not very happy.
Food: 2
Service: 3
Absolute dirtiest pizza shop I have ever seen and the customer service is horrendous. Eat here at your own risk
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Food was hot and fresh only took about half hour. Best pizza I’ve had from a chain in a long time. Think shaq a roni is my new go to
Food: 5
Service: 5
It's not the worst pizza in Salisbury. I did notice that while I was waiting for my pie to come out of the oven, the gal putting the toppings on it touched her hair and wiped her nose. She made zero effort to change her gloves.
Eww
This location had no delivery driver so they used a door dash delivery driver. They brought my pizza and wings but no 2 liter soda. When I asked the driver he said they didn't give it to him. I pointed to the sticker on the pizza box that said +1 2L Starry and he said I had to call the store. I spoke with the manager at the store and was told my only option was to pick up the soda from them, no delivering the soda, no refund (of course I had paid 3.49 for the soda, 4.99 delivery fee plus 7.00 tip for the driver). This is a perfect example of poor customer service. I will NEVER order from this location again period.
place is a absolute joke! they know they wrong when they want to argue and not give a name or a managers name! and then keep my money with no refund!!
The environment was unsanitary, my pizza was cold, and was not cut...at all.
I ordered a medium pizza and instead of 8 slices I had 0 slices (in the picture there appears to be 4 large slices but the cut was not through the pizza at all).
There were employees deep cleaning appliances while my food was being made. I was especially concerned when I saw the large container of dirty water/cleaning chemicals in the area that my food was being prepared. It was disgusting to see and concerning to watch.
Atmosphere: 1
Food: 1
Service: 3
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