The service was great. My reason for the one star is the misleading menu. For 5b on the drive through, it shows chicken strips in a tortilla with lettuce. We ordered two and received a box of three soggy chicken strips.
*Update - I say at another McDonald's that 5b is for chicken strips. It's hard to tell because the placement is next to the snack wraps. It's a design error, not the associates fault. Still leaving one star because the chicken strips were soggy and disgusting.
Food: 1
Service: 5
Paulari-L L
Waited 10 mins for a side of fries..unacceptable!
Atmosphere: 3
Food: 4
Service: 1
Lindsey Hite
This is the better McDonalds in the Bowie area. The staff is always nice and accommodating, the service is fast and the food is always correct and made well. However, the McDonalds on Gallant Fox Lane (off of 450) is terrible in contrast.
Atmosphere: 4
Food: 5
Service: 5
Morris Slade
Always something with this McDonald. Today, I get home and my sprites are seltzer water and fries half full. Tried to call to warn them so no other customers get this but they never answered the phone. 12:20am. They have to do better.
Food: 1
T. R.
Stopped in for a light dinner. Ordered 1 small coffee and two hamburgers. Coffee was luke warm and stale. Hamburgers were the same. The entire restaurant was dirty including the table tops, despite it NOT being that busy. Trash cans were over flowing, bathroom was disgusting. It's a shame because it looks like the building is newer, if only the staff learned how to clean a little.
Atmosphere: 1
Food: 2
Service: 1
Alexa Chavez
I had a great experience at McDonald’s thanks to Dennis, the manager on duty. I had an issue with my order and received the wrong item. Dennis personally reached out to me, handled the situation with professionalism, and made sure the issue was resolved quickly and efficiently. His customer service was top-tier, and I truly appreciated how respectful and understanding he was throughout the process. It’s refreshing to see leadership like his—thank you, Dennis, for turning the situation around and leaving me with a positive impression!
Atmosphere: 4
Food: 5
Service: 5
Liz G
Very poor management. 2nd time mobile order messed up less than a week. Stop accepting mobile orders if your system is down or you’re out of items. Last week out of all sodas this week the storms knocked out the system. I watched the staff come out and place a sign no cash card only. When it was my turn at the drive through my code was confirmed and told to pull to the second window. The girl working the window informs card only I said I have mobile order showed my phone “oh we can’t process that our systems are down” holding up my phone that has my whole order listed that you could easily type into the system and void it out and/or credit it since it is online and accountable my order was paid. so when drawers are counted end of the night it still balances out. 🙄 if a customer can show the receipt you fill the order and inform other customers we are not taking orders at this time due to systems being down come back later. That simple. Even when it comes to inputing in the app out of items or not offered at this location so customers can know. Those softwares, policies and procedures are pretty pointless if you don’t use the features or execute protocols.
Service: 1
selenna marie
Clean. Fast and friendly service. I look forward to eating here often
Atmosphere: 4
Food: 5
Service: 5
A R
This is the closest one to my families house. But literally hate it because every time we go the ice cream machine is down or I can’t get iced coffee. iIt’s always an excuse with this location. So I think it should be off the menu per location because it’s ALWAYS DOWN! plus I’m always asked to wait in the parking spots not sure if they’re short staff or what but it’s ridiculous. Also FYI always be careful with you burger being fully cooked at this place fair warning gotten a fully raw burger inside before!
This McDonald’s is slow and rude. I just picked up two happy meals from a very saucy employee at the second window after the cashier gave me eye rolls at the first window. The second employee reached for the window to close it when I started to ask something, indicating she clearly was done with me as soon as she got my food out of the window. I understand to keep the line moving but customer service is still expected.
Then there are most days when you just wait. Even with the crazy lines at chik fil a, I get my food faster and hotter. Usually I can handle slow, the employees are normally really great, but this afternoon wasn’t the case. I don’t think I’ll go to this location anymore if I can help it.
Simranjit Nepaul
If the attendant ask you to pull up to the waiting aisle, then don’t. Horrible service. They just make you wait on side. It took another 10min before I got my sandwich. And I had to go up to window to get my food.
dan Banks
⭐️⭐️⭐️⭐️⭐️
McDonald's is always a reliable go-to spot! Their classic menu offers something for everyone, from crispy fries and tasty burgers to breakfast options that hit the spot any time of day. The service is quick and friendly, and the place is usually clean and comfortable. I appreciate the consistency and convenience, especially when I need a quick meal or a sweet treat like McFlurry. Overall, a great spot for a familiar, satisfying meal. Highly recommend!
Isis Onoro
This McDonald’s is terrible , last night I was in line ordering and the women named ladia or something like that. She was rudely yelling loud through the mic repeatedly saying “helllllooo” and “move down “ . It took everything in me not to go in there but she should not be working there she’s really rude and if that happens again next time I’m taking matters into my own hands . Customer service here is terrible
The service was great. My reason for the one star is the misleading menu. For 5b on the drive through, it shows chicken strips in a tortilla with lettuce. We ordered two and received a box of three soggy chicken strips.
*Update - I say at another McDonald's that 5b is for chicken strips. It's hard to tell because the placement is next to the snack wraps. It's a design error, not the associates fault. Still leaving one star because the chicken strips were soggy and disgusting.
Food: 1
Service: 5
Waited 10 mins for a side of fries..unacceptable!
Atmosphere: 3
Food: 4
Service: 1
This is the better McDonalds in the Bowie area. The staff is always nice and accommodating, the service is fast and the food is always correct and made well. However, the McDonalds on Gallant Fox Lane (off of 450) is terrible in contrast.
Atmosphere: 4
Food: 5
Service: 5
Always something with this McDonald. Today, I get home and my sprites are seltzer water and fries half full. Tried to call to warn them so no other customers get this but they never answered the phone. 12:20am. They have to do better.
Food: 1
Stopped in for a light dinner. Ordered 1 small coffee and two hamburgers. Coffee was luke warm and stale. Hamburgers were the same. The entire restaurant was dirty including the table tops, despite it NOT being that busy. Trash cans were over flowing, bathroom was disgusting. It's a shame because it looks like the building is newer, if only the staff learned how to clean a little.
Atmosphere: 1
Food: 2
Service: 1
I had a great experience at McDonald’s thanks to Dennis, the manager on duty. I had an issue with my order and received the wrong item. Dennis personally reached out to me, handled the situation with professionalism, and made sure the issue was resolved quickly and efficiently. His customer service was top-tier, and I truly appreciated how respectful and understanding he was throughout the process. It’s refreshing to see leadership like his—thank you, Dennis, for turning the situation around and leaving me with a positive impression!
Atmosphere: 4
Food: 5
Service: 5
Very poor management. 2nd time mobile order messed up less than a week. Stop accepting mobile orders if your system is down or you’re out of items. Last week out of all sodas this week the storms knocked out the system. I watched the staff come out and place a sign no cash card only. When it was my turn at the drive through my code was confirmed and told to pull to the second window. The girl working the window informs card only I said I have mobile order showed my phone “oh we can’t process that our systems are down” holding up my phone that has my whole order listed that you could easily type into the system and void it out and/or credit it since it is online and accountable my order was paid. so when drawers are counted end of the night it still balances out. 🙄 if a customer can show the receipt you fill the order and inform other customers we are not taking orders at this time due to systems being down come back later. That simple. Even when it comes to inputing in the app out of items or not offered at this location so customers can know. Those softwares, policies and procedures are pretty pointless if you don’t use the features or execute protocols.
Service: 1
Clean. Fast and friendly service. I look forward to eating here often
Atmosphere: 4
Food: 5
Service: 5
This is the closest one to my families house. But literally hate it because every time we go the ice cream machine is down or I can’t get iced coffee. iIt’s always an excuse with this location. So I think it should be off the menu per location because it’s ALWAYS DOWN! plus I’m always asked to wait in the parking spots not sure if they’re short staff or what but it’s ridiculous.
Also FYI always be careful with you burger being fully cooked at this place fair warning gotten a fully raw burger inside before!
Quick and easy lunch!
Atmosphere: 4
Food: 5
Service: 4
Restaurantji Recommends
Fries was cold.
This McDonald’s is slow and rude. I just picked up two happy meals from a very saucy employee at the second window after the cashier gave me eye rolls at the first window. The second employee reached for the window to close it when I started to ask something, indicating she clearly was done with me as soon as she got my food out of the window. I understand to keep the line moving but customer service is still expected.
Then there are most days when you just wait. Even with the crazy lines at chik fil a, I get my food faster and hotter. Usually I can handle slow, the employees are normally really great, but this afternoon wasn’t the case. I don’t think I’ll go to this location anymore if I can help it.
If the attendant ask you to pull up to the waiting aisle, then don’t. Horrible service. They just make you wait on side. It took another 10min before I got my sandwich. And I had to go up to window to get my food.
⭐️⭐️⭐️⭐️⭐️
McDonald's is always a reliable go-to spot! Their classic menu offers something for everyone, from crispy fries and tasty burgers to breakfast options that hit the spot any time of day. The service is quick and friendly, and the place is usually clean and comfortable. I appreciate the consistency and convenience, especially when I need a quick meal or a sweet treat like McFlurry. Overall, a great spot for a familiar, satisfying meal. Highly recommend!
This McDonald’s is terrible , last night I was in line ordering and the women named ladia or something like that. She was rudely yelling loud through the mic repeatedly saying “helllllooo” and “move down “ . It took everything in me not to go in there but she should not be working there she’s really rude and if that happens again next time I’m taking matters into my own hands . Customer service here is terrible
Atmosphere: 1
Food: 1
Service: 1
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