This is the worst location to buy from. The cinnamon rolls are always dry and hard with barely no icing. I thought I’d give it another try today… I should’ve saved my money. I’ve been to other locations and had way better.
bastet 777
The older lady working on ThursdayJanuary 4th at 1pm was the RUDEST person I have ever encountered at any fast food restaurant! I asked for my order from the app and gave the specific name, and she asks to see it on my phone, so I showed her. She gave me a hard time getting my order and it was missing items. The extra frosting I paid for. She proceeded to say I did not pay even though the reciept she printed showed extra frosting. She damn near THREW the frosting at me. Then there was no knife or fork so I tried to get the utensils when she snactched them away saying they were in my bag. I showed her the bag WITHOUT utensils & was finally able to get some. What a poor display by what looked to be management!
Don't patronize this location. The workers are unprofessional and rude to customers (Maria/Monica). Their parent company (Focus Brands, LLC) could care less about customer service because I have yet to hear from them, or at a minimum, this location as it relates to my complaint.The other subsidiaries of Focus Brands, LLC are Auntie Anne's, Carvel, Jamba, McAlister's, Moe's, and Schlotzsky's. As customers, let's put them all out of business to show our power against companies who don't treat us with respect!
Atmosphere: 1
Food: 1
Service: 1
Khalil B.
Very poor customer service and overall experience . Went in to pick up order was told that I'm not allowed to use rewards per the owner request which are accrued by spending money at the establish in The first place . If you don't want to operate a franchise by the franchise standards don't open a franchise store!
Slim C.
My bun was half cooked and I was Charged twice for 1 bun . And on top of that I don't live in the area and can't get a refund
brandon benoit
Good afternoon, I went to Cinnabon on Sunday and ordered a pecan roll, the guy got the order wrong which I noticed when I got home, went back on the 7th and explained to the manager who then decided to curse at me about the order with the employees present who admitted to getting the order wrong, she was Nasty, rude and very unprofessional and then tried to charge me again for the order they got wrong, sue belittled me in front of customers and threw the food at me all while everyone wayched in discuss as she treated me like a piece of trash. She was the most unprofessional manager of a store I have ever seen, the fact that she is a manager is astounding with her attitude, she was not for the customer and more for being as mean and nasty as she could be. I would never hire someone like her ever and I have worked in customer service for years, I felt like a dog being beat by someone because of her actions and demeanor towards me. Never again would I recommend any of your stores with managers like her arguing with evey customer when they mess an order up. Her name was Monica. She needs to be trained and or fired for her actions.
Carina C.
This is well after covid boom, so no excuse. I ordered chipotle delivered by doordash with one stop to pick up one single cup of center cut cinnamon buns drenched in caramel and walnuts. First I got butter cream only. Oh well, I say to myself. My extra caramel I paid for, oh didn't get that either. I got more white stuff. I was still going to suck it up until I couldn't even pick up a piece because it was so dried out. They gave me stale dough and drowned it in sauce I didn't want. When you try to call, number is constantly giving busy signal. Decent cust serve is scarce and on the going exstint list.
Dee “MSs. Dee” Brevard
Great location they put lots of icing on there rolls which i LOVED !
Dj Ricks
If I could give 0 stars I would. Workers are not friendly at all and the store doesn’t honor their operating hours. If the store closes at 8pm why is everything closed and packed up before that time?
Dee Brevard
Great location they put lots of icing on there rolls which i LOVED !
September 24 2022 @ 2::00 pm Nasty Hispanic cashier very poor customer service should not be working hear , I refused to buy anything being treated like that
Shame on you Cinnabon!
I had a awful experience, and encounter here. This place has racist employees and manager. Please avoid this place at all cost if you are black.
Malik Small
So imagine your Cinnabon without the lines of extra icing that was added, that’s how they gave it to me I went back to ask if they could fix it and add more icing and she says they are all the same and she would have to charge me .70 to add more….the others were completely covered, as you can see if I was to do a 360 this is dry as heck and was barley any icing on it! Why make a big deal with me for something I purchasing from you guys that should be done right
Antoinette Johnson
The employees are rude and unprofessional. My Cinnabon was hard and barely had icing.
Young
Love this spot for a moment in time. However, here at 10:20A. It is not open.
This is the worst location to buy from. The cinnamon rolls are always dry and hard with barely no icing. I thought I’d give it another try today… I should’ve saved my money. I’ve been to other locations and had way better.
The older lady working on ThursdayJanuary 4th at 1pm was the RUDEST person I have ever encountered at any fast food restaurant! I asked for my order from the app and gave the specific name, and she asks to see it on my phone, so I showed her. She gave me a hard time getting my order and it was missing items. The extra frosting I paid for. She proceeded to say I did not pay even though the reciept she printed showed extra frosting. She damn near THREW the frosting at me. Then there was no knife or fork so I tried to get the utensils when she snactched them away saying they were in my bag. I showed her the bag WITHOUT utensils & was finally able to get some. What a poor display by what looked to be management!
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Cinnamon Roll, Classic Roll, Signature Cream Cheese Frosting Pint
Don't patronize this location. The workers are unprofessional and rude to customers (Maria/Monica). Their parent company (Focus Brands, LLC) could care less about customer service because I have yet to hear from them, or at a minimum, this location as it relates to my complaint.The other subsidiaries of Focus Brands, LLC are Auntie Anne's, Carvel, Jamba, McAlister's, Moe's, and Schlotzsky's. As customers, let's put them all out of business to show our power against companies who don't treat us with respect!
Atmosphere: 1
Food: 1
Service: 1
Very poor customer service and overall experience . Went in to pick up order was told that I'm not allowed to use rewards per the owner request which are accrued by spending money at the establish in The first place . If you don't want to operate a franchise by the franchise standards don't open a franchise store!
My bun was half cooked and I was Charged twice for 1 bun . And on top of that I don't live in the area and can't get a refund
Good afternoon, I went to Cinnabon on Sunday and ordered a pecan roll, the guy got the order wrong which I noticed when I got home, went back on the 7th and explained to the manager who then decided to curse at me about the order with the employees present who admitted to getting the order wrong, she was Nasty, rude and very unprofessional and then tried to charge me again for the order they got wrong, sue belittled me in front of customers and threw the food at me all while everyone wayched in discuss as she treated me like a piece of trash. She was the most unprofessional manager of a store I have ever seen, the fact that she is a manager is astounding with her attitude, she was not for the customer and more for being as mean and nasty as she could be. I would never hire someone like her ever and I have worked in customer service for years, I felt like a dog being beat by someone because of her actions and demeanor towards me. Never again would I recommend any of your stores with managers like her arguing with evey customer when they mess an order up. Her name was Monica. She needs to be trained and or fired for her actions.
This is well after covid boom, so no excuse. I ordered chipotle delivered by doordash with one stop to pick up one single cup of center cut cinnamon buns drenched in caramel and walnuts. First I got butter cream only. Oh well, I say to myself. My extra caramel I paid for, oh didn't get that either. I got more white stuff. I was still going to suck it up until I couldn't even pick up a piece because it was so dried out. They gave me stale dough and drowned it in sauce I didn't want. When you try to call, number is constantly giving busy signal. Decent cust serve is scarce and on the going exstint list.
Great location they put lots of icing on there rolls which i LOVED !
If I could give 0 stars I would. Workers are not friendly at all and the store doesn’t honor their operating hours. If the store closes at 8pm why is everything closed and packed up before that time?
Great location they put lots of icing on there rolls which i LOVED !
Restaurantji Recommends
September 24 2022 @ 2::00 pm Nasty Hispanic cashier very poor customer service should not be working hear , I refused to buy anything being treated like that
I had a awful experience, and encounter here. This place has racist employees and manager. Please avoid this place at all cost if you are black.
So imagine your Cinnabon without the lines of extra icing that was added, that’s how they gave it to me I went back to ask if they could fix it and add more icing and she says they are all the same and she would have to charge me .70 to add more….the others were completely covered, as you can see if I was to do a 360 this is dry as heck and was barley any icing on it! Why make a big deal with me for something I purchasing from you guys that should be done right
The employees are rude and unprofessional. My Cinnabon was hard and barely had icing.
Love this spot for a moment in time. However, here at 10:20A. It is not open.