Papa John's in Waldorf

“Edit: Owner reached out to me and apologized. Said she would refund me and comp me a future order, and they did.

Ordered delivery at 430. Said it was out for delivery at 5. Then at 530 it said it was delivered. Obviously, it wasn't. I called the store, the manager called the driver and said they'd be there in 10 minutes. Another 30 minutes go by, I call again, wait on hold for 10 minutes. Manager informs me that now the driver was in a minor accident. They offered to remake and deliver, which would be another hour.

I don't quite buy the whole story -- the driver clearly scanned the order as delivered when it wasn't, if they were in an accident, it would've happened then. Instead, the manager tells me nothing about an accident the first call and then tells me this after the second call.

I'm not sure why they did this, but I basically waited almost two hours for no reason. Extremely unprofessional. I wouldn't order from this store, since it seems like they employ people who couldn't care less (and I get it, it's not a great job, but make an effort at least).“

“their pizza is delicious, but their cheese sticks are 10/10, especially with the cheese sauce. might even be the best i’ve had. the food is always piping hot, customer service was helpful, and the drivers are always very nice. i just wish the tracker worked. it’s hard not knowing where they are since i live in a multi-family home im too far from the front door to hear when they knock.“