I had a very disappointing experience at the Popeyes on Crain Highway. I placed a mobile order at 8:44 p.m., but I didn’t receive my food until after 9:15 p.m. after waiting in the drive-thru line the entire time. The whole point of ordering ahead is to save time, but that definitely wasn’t the case.
When I finally got to the window, my order still wasn’t even put together in a bag. My chicken tenders were cold, and I didn’t receive any of the extra sauces I paid for. The staff seemed to be moving at a very slow pace, and the overall service was frustrating. I hope they improve their speed, accuracy, and customer service because this experience was unacceptable.
Atmosphere: 2
Food: 4
Service: 1
Jamia
Honestly the worst popeyes in charles county. They will make you wait and they have flies flying everywhere even on the orders they have packed ready for take out. Everyone looks unhappy to be there, granted I get customer serves but I always learned to fake it til you make it because customer service is important. It’s terrible and honestly 0/10. La Plata has better customer service, cleanliness, and management.
Quiana
Very slow, did wasn't hot
Loylita Ennis
Great service with delicious hot food. Clean atmosphere and friendly staff.
Atmosphere: 5
Food: 5
Service: 5
V Ladson
#2475 Popeyes is a preferred chicken to eat.
Atmosphere: 5
Food: 5
Service: 5
Jacqueline Williams
Took over 15 minutes waiting for order and was not told why the chicken was taking so long. When we found out that they were waiting for breasts we asked for substitutes and that only took a minute to get .
Atmosphere: 2
Food: 5
Service: 2
Derek Fears
I could not have been happier with my delivery order. I got exactly what I ordered and the food was hot and fresh even my French Fries. Thank you Waldorf Popeyes!!!
Atmosphere: 5
Food: 5
Service: 5
Ariana Epps
Manager on duty during 06/13/2026 was nice. The front male cashier Tiras was nice and professional. Food was great and hot despite it being so late in the night and almost before closing. Thanks!!!
Atmosphere: 5
Food: 5
Service: 5
Pam Wright
Fresh food good. Staff can be a little more friendly.
Eric Shisler
7 people in line and only one cashier working. 3 people working the drive thru and one taking care of pick up orders., People who did pickup orders were waited on faster than the people in line waiting to order.
Ordered 10 piece meal they gave me all drums. It was delivery so I didn’t see them make but best believe I’m getting my money back. Thank you for the free chicken!!
Atmosphere: 1
Food: 1
Service: 1
Frankie Washington
The manager is horrible here!!! She had a line of mobile orders and instead of her helping her ederly team mate she walked off laughing while the line was backed up and she never acknowledged the customers or apologized . I believe her name is Aaliyah smh i will be contacting corporate....this is who you guys have running your store??? Smh
Regina
The young lady putting the food together for the drive thru was very patient and understanding. I made the mistake and didn't see 2 of my items tuck in the front of the bag because I had my puppy in the car. When I went back around to the window I snapped at snapped at her. She patiently showed me where the items were located in the bag and then accepted my apology with a smile. I can't say how that young lady made my day by just being nice. That is why I drive an hour out to go to this Popeyes even though I have one not even 15 min. from home.
I had a very disappointing experience at the Popeyes on Crain Highway. I placed a mobile order at 8:44 p.m., but I didn’t receive my food until after 9:15 p.m. after waiting in the drive-thru line the entire time. The whole point of ordering ahead is to save time, but that definitely wasn’t the case.
When I finally got to the window, my order still wasn’t even put together in a bag. My chicken tenders were cold, and I didn’t receive any of the extra sauces I paid for. The staff seemed to be moving at a very slow pace, and the overall service was frustrating. I hope they improve their speed, accuracy, and customer service because this experience was unacceptable.
Atmosphere: 2
Food: 4
Service: 1
Honestly the worst popeyes in charles county. They will make you wait and they have flies flying everywhere even on the orders they have packed ready for take out. Everyone looks unhappy to be there, granted I get customer serves but I always learned to fake it til you make it because customer service is important. It’s terrible and honestly 0/10. La Plata has better customer service, cleanliness, and management.
Very slow, did wasn't hot
Great service with delicious hot food. Clean atmosphere and friendly staff.
Atmosphere: 5
Food: 5
Service: 5
#2475 Popeyes is a preferred chicken to eat.
Atmosphere: 5
Food: 5
Service: 5
Took over 15 minutes
waiting for order and was not told why the chicken was taking so long. When we found out that they were waiting for breasts we asked for substitutes and that only took a minute to get .
Atmosphere: 2
Food: 5
Service: 2
I could not have been happier with my delivery order. I got exactly what I ordered and the food was hot and fresh even my French Fries. Thank you Waldorf Popeyes!!!
Atmosphere: 5
Food: 5
Service: 5
Manager on duty during 06/13/2026 was nice. The front male cashier Tiras was nice and professional. Food was great and hot despite it being so late in the night and almost before closing. Thanks!!!
Atmosphere: 5
Food: 5
Service: 5
Fresh food good. Staff can be a little more friendly.
7 people in line and only one cashier working. 3 people working the drive thru and one taking care of pick up orders., People who did pickup orders were waited on faster than the people in line waiting to order.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Staff was friendly and food was hot/delicious
Atmosphere: 5
Food: 5
Service: 5
Ordered 10 piece meal they gave me all drums. It was delivery so I didn’t see them make but best believe I’m getting my money back. Thank you for the free chicken!!
Atmosphere: 1
Food: 1
Service: 1
The manager is horrible here!!! She had a line of mobile orders and instead of her helping her ederly team mate she walked off laughing while the line was backed up and she never acknowledged the customers or apologized . I believe her name is Aaliyah smh i will be contacting corporate....this is who you guys have running your store??? Smh
The young lady putting the food together for the drive thru was very patient and understanding. I made the mistake and didn't see 2 of my items tuck in the front of the bag because I had my puppy in the car. When I went back around to the window I snapped at snapped at her. She patiently showed me where the items were located in the bag and then accepted my apology with a smile. I can't say how that young lady made my day by just being nice. That is why I drive an hour out to go to this Popeyes even though I have one not even 15 min. from home.
Atmosphere: 5
Food: 5
Service: 5
Every thing was great.
Atmosphere: 5
Food: 5
Service: 5
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