Dunkin'
670 Civic Center Dr, Augusta
(207) 621-0080
Recent Reviews
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Slowest Dunkin drive-through I've ever experienced. Then the coffee wasn't even made right.
Food: 2
Service: 1
It's Dunkin.....enough said
Atmosphere: 4
Food: 5
Service: 5
Waited in line for 24 minutes with only four cars at the drive-through. I’m not sure what’s going on with this place, but it gets worse and worse all the time.
Atmosphere: 1
Food: 4
Service: 1
Walked in two people working line for the drive thru out to the road. Two slow disorganized workers. No communication just ignoring people standing inline. No acknowledgement of people. Lousy training lousy staff.
Atmosphere: 1
Food: 1
Service: 1
Ordered a hot chocolate and a matcha on mobile order, also got some free munchkins with it with points. Showed up in drive thru, took almost 20 minutes just to get to the speaker with only 1 car ahead of us. When we got there, we tried to tell them that we were just picking up a mobile order but they just said hold on a minute. We waited for another 5 minutes and then we had to ask if they were still there. A different voice said they were understaffed (while an employee was smoking a cigarette outside), and we again said that we had a mobile order. They seemed surprised by that and said we could pull up. The car in front of us was still at the window and it took another 5 minutes for them to be done, so now we're at 30 minutes and only just told them we were there for a mobile order. When we got to the window, they at least had our drinks ready but were apologizing profusely. The person at the drive thru didn't even hand us a straw with our drinks and seemed shocked when I asked for one, she literally had a blank look on her face after that. And they didn't even have munchkins available and didn't offer anything because of that. And that hot chocolate was more like hot water, not good at all. Take your business elsewhere. 2 drinks from Dunkin should not take over 30 minutes.
Food: 1
Service: 1
Very slow didnt give much food and was out of alot and it's always like this just a bad spot
Atmosphere: 3
Food: 1
Service: 1
Slowest service of any Duncan on my commute and I pass three other dunkins
This location is terrible. Their driveway is full of pot wholes that are never filled. Every single time I go for a Latte, they are always using the excuse that the machine isn’t working. I would think Dunkin had enough money to get a new machine or at least have it fixed, you are a coffee place
Worst Dunkin iv ever been to. I’ve been numerous times in hopes hey could I better and had the most awful experience this last time. Waited five minutes at the speaker only to find the worker hanging out the window talking to someone in their car. He only started making my order once I got there, which was 10+ minutes after I ordered. Then I heard teenagers inside screaming random things and giggling, then heard one start screaming help me while I saw the employee laughing. And then to top it all off, once again my coffee was wrong.
Always nice and professional...
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I’m just glad that their are still places for those who are less able to work and make a living. Y’all are doing great for the education required. Keep it up over there on Gaywalk. And remember, no small object in your mouths!! There are people relying on your disability checks.
Great location. Such poor service. None of it seems to be the fault of the staff.... They're trying. Who owns this franchise?
WAS.HORRIBLE!!!! Waited 15 minutes to get 1 coffee employee was rude will not go back
Atmosphere: 1
Service: 1
Is anyone running this business? How lazy do you have to be to let your business run out of milk AND cream? It’s a freaking coffee shop. And in what should be a rare moment where you run out, you’re sharing a building with a gas station that sells milk! They literally have gallons of milk 20 feet away. Whoever manages this place should honestly be so embarrassed.
Atmosphere: 1
Food: 1
Service: 1
Mmmmm iced cofffeee!!!
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