Like most other places these days, Mega silly expensive for what you get. Cashier too busy chatting with customer ahead about how busy their perspective work places were during the T-day holiday to get to the next person in line. And no! It wasnt just a couple of words. Was a significant conversation lol!
Atmosphere: 4
Food: 3
Service: 1
Thomas Clutton
Consistently good food, not spectacular but good quality. I used to eat here a lot more frequently, but since both the flatbread pizza's and the charged drinks have disappeared I fin myself dining elsewhere usually. I know that it is for all Panera's and not just this location. Bring them back and I'll be a loyal customer again!
Atmosphere: 3
Food: 5
Service: 3
Pamela Birden
Always a great place for comfort food.
Atmosphere: 5
Food: 5
Service: 5
Guy Morin
This used to be a great place that had homemade breads cookies and bagels but now they parcook everything and it tastes like nothing special.
The store used to smell like fresh baked goods cookies and brewing coffee but now it doesn't smell like anything, you are not greeted with people waiting to take your order your forced to use the kiosk and then see your order on the screen.
While you wait you notice that the place isn't packed like it used to be but you do notice trash everywhere where people used to eat that hasn't been picked up due to staff storage.
Which brings me to why I'm writing this, they have shrunk their menu sizes but raised the prices, removed the fresh bread in favor of premade items, nobody is treating you like your wanted here, they totally disengage with the customers just calling your order when it's done without even giving you eye contact.
Its not my fault that your corporate office made these changes to crush the brand but at least put a smile when you give a person your items! Is that so much to ask for.
When I placed my order for a drink 4 bagels and a cookie, it shouldn't take 15 minutes when you don't see anyone else ordering and all I hear from the workets was talk of who's going on a break. But I feel like it is my fault when I order something from a kiosk and then wait 15 minutes to get the 5 items plus my drink and they work like robots wanting breaks instead of making my order.
I don't recommend you go here if you want value for your money when items are not freshly made, you need to clean off an area yourself to eat because nobody is assigned to clean any tables after they leave, and being very impersonal towards you
Final bill was $22 for what used to be a good place for a variety of goods but now it's a shell of itself trying to sell items that look like the panera I used to enjoy but are actually not especially when you see new items like (the size of Hannaford brownie bites) cheesecake bites but charging almost $3 for one of them. Yikes!
Stay far away.
Jim Davis
I am a regular at the Augusta Maine location. I usually go there a few times a week. The customer service there is fantastic and it's always a great experience. The manager Jarred is always there and always very pleasant and helpful. He goes out of his way to make sure each customer gets a 5 Star experience. They have a great team that works there and a great leader that is always working real hard side by side with the employees. Great place to go. Thanks Jarred and the team, keep up the great work, excellent customer service and delicious quality food.
Atmosphere: 5
Food: 5
Service: 5
rysiah desouza
poor service, literally so slow, nobody has any clue what’s going on in that place, they messed up my order, if i ordered my food at 2:24 and it says 5-10 minute wait and i wait 30 minutes. that is absolutely ridiculous. i will never go back to this location what so ever.
Atmosphere: 1
Food: 2
Service: 1
Julie
Excellent food, great service. A bit of a wait to get our order but it was well worth it.
Atmosphere: 5
Food: 5
Service: 4
Martin Bailey
Nice coffee shop.
Atmosphere: 5
Food: 5
Service: 5
Jennifer Morneault
Great place to have delicious food that is reasonably priced.
Always a reliable stop! Fresh food, great coffee, and plenty of healthy and sweet options. The service is friendly and the atmosphere is perfect for a quick meal or a place to relax for a bit.
Atmosphere: 5
Food: 5
Service: 5
Heath Rooks
This is the second time I visited in the month of July and I am severely disappointed. I used to come weekly now I’m not gonna be coming anymore. I just ordered another salad and it has no cilantro in it and no sesame seeds. I asked for extra feta and I didn’t put any feather in it at all. The last time I came a few weeks ago the salad lettuce was mainly black, and I had a talk with the manager who fixed it, but then when I got my vehicle, they forgot to even put cilantro in it again. Done would be disappointed when I can make this at home now. Good luck!
Atmosphere: 3
Food: 1
Service: 1
Leslie McSorley
My 1st visit to a Panera. Placed my order and when they called me to get it I had to ask for my drink glass and when I got back to work I found they had left out my desert. To be fair, the sandwich was tasty.
Atmosphere: 3
Food: 4
Service: 2
Heather Kirkby
Slowest service ever experienced. We walked up to order, front desk worker stated she would be with us in a moment...we stood there with her place stickers on orders for another 5 minutes...we noticed a kiosk to.side placed our order there. The worker never acknowledged us, She looked at us multiple times...We felt that was rude. Then waited another 45 minutes to even get our food. There were other customers that were waiting just as long. Worst Panera we have ever been too.
Like most other places these days, Mega silly expensive for what you get. Cashier too busy chatting with customer ahead about how busy their perspective work places were during the T-day holiday to get to the next person in line. And no! It wasnt just a couple of words. Was a significant conversation lol!
Atmosphere: 4
Food: 3
Service: 1
Consistently good food, not spectacular but good quality. I used to eat here a lot more frequently, but since both the flatbread pizza's and the charged drinks have disappeared I fin myself dining elsewhere usually. I know that it is for all Panera's and not just this location. Bring them back and I'll be a loyal customer again!
Atmosphere: 3
Food: 5
Service: 3
Always a great place for comfort food.
Atmosphere: 5
Food: 5
Service: 5
This used to be a great place that had homemade breads cookies and bagels but now they parcook everything and it tastes like nothing special.
The store used to smell like fresh baked goods cookies and brewing coffee but now it doesn't smell like anything, you are not greeted with people waiting to take your order your forced to use the kiosk and then see your order on the screen.
While you wait you notice that the place isn't packed like it used to be but you do notice trash everywhere where people used to eat that hasn't been picked up due to staff storage.
Which brings me to why I'm writing this, they have shrunk their menu sizes but raised the prices, removed the fresh bread in favor of premade items, nobody is treating you like your wanted here, they totally disengage with the customers just calling your order when it's done without even giving you eye contact.
Its not my fault that your corporate office made these changes to crush the brand but at least put a smile when you give a person your items! Is that so much to ask for.
When I placed my order for a drink 4 bagels and a cookie, it shouldn't take 15 minutes when you don't see anyone else ordering and all I hear from the workets was talk of who's going on a break. But I feel like it is my fault when I order something from a kiosk and then wait 15 minutes to get the 5 items plus my drink and they work like robots wanting breaks instead of making my order.
I don't recommend you go here if you want value for your money when items are not freshly made, you need to clean off an area yourself to eat because nobody is assigned to clean any tables after they leave, and being very impersonal towards you
Final bill was $22 for what used to be a good place for a variety of goods but now it's a shell of itself trying to sell items that look like the panera I used to enjoy but are actually not especially when you see new items like (the size of Hannaford brownie bites) cheesecake bites but charging almost $3 for one of them. Yikes!
Stay far away.
I am a regular at the Augusta Maine location. I usually go there a few times a week. The customer service there is fantastic and it's always a great experience. The manager Jarred is always there and always very pleasant and helpful. He goes out of his way to make sure each customer gets a 5 Star experience. They have a great team that works there and a great leader that is always working real hard side by side with the employees. Great place to go. Thanks Jarred and the team, keep up the great work, excellent customer service and delicious quality food.
Atmosphere: 5
Food: 5
Service: 5
poor service, literally so slow, nobody has any clue what’s going on in that place, they messed up my order, if i ordered my food at 2:24 and it says 5-10 minute wait and i wait 30 minutes. that is absolutely ridiculous. i will never go back to this location what so ever.
Atmosphere: 1
Food: 2
Service: 1
Excellent food, great service. A bit of a wait to get our order but it was well worth it.
Atmosphere: 5
Food: 5
Service: 4
Nice coffee shop.
Atmosphere: 5
Food: 5
Service: 5
Great place to have delicious food that is reasonably priced.
Atmosphere: 5
Food: 5
Service: 5
Great coffee
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Predictably good food and experience
Atmosphere: 5
Food: 3
Service: 4
Always a reliable stop! Fresh food, great coffee, and plenty of healthy and sweet options. The service is friendly and the atmosphere is perfect for a quick meal or a place to relax for a bit.
Atmosphere: 5
Food: 5
Service: 5
This is the second time I visited in the month of July and I am severely disappointed. I used to come weekly now I’m not gonna be coming anymore. I just ordered another salad and it has no cilantro in it and no sesame seeds. I asked for extra feta and I didn’t put any feather in it at all. The last time I came a few weeks ago the salad lettuce was mainly black, and I had a talk with the manager who fixed it, but then when I got my vehicle, they forgot to even put cilantro in it again. Done would be disappointed when I can make this at home now. Good luck!
Atmosphere: 3
Food: 1
Service: 1
My 1st visit to a Panera. Placed my order and when they called me to get it I had to ask for my drink glass and when I got back to work I found they had left out my desert. To be fair, the sandwich was tasty.
Atmosphere: 3
Food: 4
Service: 2
Slowest service ever experienced. We walked up to order, front desk worker stated she would be with us in a moment...we stood there with her place stickers on orders for another 5 minutes...we noticed a kiosk to.side placed our order there. The worker never acknowledged us, She looked at us multiple times...We felt that was rude. Then waited another 45 minutes to even get our food. There were other customers that were waiting just as long. Worst Panera we have ever been too.
Atmosphere: 2
Food: 2
Service: 1
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