Red Robin Gourmet Burgers and Brews

DO NOT ORDER TAKEOUT! In house our waitress was a star! The boneless wing appetizer is a great starter. We ordered takeout...YUCK! I'm not sure what the difference is but it is night and day. We will not order takeout again.

Atmosphere: 3

Food: 1

Service: 4

So good!!

Atmosphere: 4

Food: 5

Service: 5

It's not doing anything special, or exceptional

Atmosphere: 3

Food: 3

Service: 4

I took my grandson to RedRobin today. We waited close to 15 minutes to be seated, with multiple servers looking at us, as they passed by, but not one person acknowledged us or spoke to us. Finally, after other people came in behind us, getting impatient too, for being ignored, I walked over to the bartender/mixologist, who saw us waiting and asked her if someone could seat us. She sat us at a table in the bar area and said she’d be back. We sat and waited at least another 10 minutes before I got up and went to the bartender and told her what we’d like to drink and if we could have a menu. Once she came to our table to take our order, both my grandson and I explicitly told her what he wanted, since he has many food allergies. When our food was brought out by a different server, I immediately saw that my grandsons order was wrong and told her he had several food allergies and that order wasn’t what he or I ordered for him. She had a very bad attitude with us and literally within just a few minutes, she was back with his sandwich. I asked her if she was sure this sandwich was a new one, since the other one had mayonnaise on it, and if he ate mayonnaise he could have an allergic reaction due to the eggs. She wasn’t in any way concerned and said “nope” and walked away, as I was also asking her for the rest of his order. As I was sitting there fuming mad, the manager came over. She asked if everything was okay and I said no and explained to her my grandson’s allergies and he’d like the rest of his order as well. She said she understood since she too has kids with allergies and she would ask the cook. While the manager was gone off to the kitchen, our server, the bartender/mixologist asked if everything was okay. I again explained the food allergies and how he’d like the rest of his order.
The manager came back to reassure us that the cook was careful with his order and not to worry. Our server came back, as we were ready to leave, I told her I was very unhappy, my meal was cold and he still hadn’t received his full order. She said she wouldn’t charge me, only for his soda and she said, he didn’t get the rest of his order either. She did give us the rest of his order as we were leaving.
Here’s the cherry… by the time we left and drove over to a retail store in the same parking lot as RedRobin, my grandson became extremely ill!! I truly thought I was going to have to give him his EpiPen!! I gave him a Benadryl, hoping that would help and he wouldn’t have an anaphylactic reaction!! Thank God he wasn’t having any difficulty breathing and the Benadryl helped him after an hour. I did try to call RedRobin several times on our way home, to speak with the manager and let her know how sick my grandson became, but after multiple attempts, no one answered.
I really feel that his sandwich was placed on a plain bun, but must’ve still had some residual mayonnaise on it.

Burgers are not as high quality as I remember. Service was excellent! I appreciate that there is a salad option now instead of fries

Atmosphere: 4

Food: 3

Service: 5

The worst service I have ever seen in my 35 years of life. I think the cooks just started slaughtering the chickens and cows. I waited 1.5 hours for a burger and wings. And then what? Terrible food. Even my dog ​​didn't eat it. There are dozens of good restaurants around for this price. I will never come here again even if I die of hunger.🤬

Atmosphere: 1

Food: 1

Service: 1

Parking: Plenty of space

Kid-friendliness: Had my Grandson's 7th birthday there He's autistic but the staff of couese did not know. He ordered the lemon cake as was on the menu. When it came the cook had added strawberries & cool whip. Which could of caused a meltdown but he remained calm while his Mom tried to scrape added stuff off. Still not the lemon cake advertised so he opted for donuts & fondue instead. My broccoli was cold & I asked for cheese but it had none. They did accomadate for that. The waitress never cleared our table or asked if we wanted refills. But burgers were good. And the staff did sing my grandson Happy Birthday 🎉 🎂. So it ended well.

Atmosphere: 5

Food: 4

Service: 3

Recommended dishes: Whiskey River BBQ

Ordered well done burger. Received rare. Very disappointed. I mean, that's what you do, is burgers right? Well, except it couldn't be more wrong. And no, the soggy fries didn't make up for it. Tsk. (shaking my head)

Atmosphere: 2

Food: 1

Service: 2

Dietary restrictions: Good for GF

Atmosphere: 4

Food: 4

Service: 5

First time Terrible and the price is ridiculous 55 dollars for cheeseburger and fish and chips table dirty. As far as the table waiter knew it was dirty because we asked to switch tables because the sun was right in are eyes so he knew about it and mentioned it but just never bothered to clean it . Also asked for extra tarter and Cole slaw just enough to finish the rest of the fish and chips at home later ,then we received a large container of Cole slaw with a 3.99 charge when i asked he said that's what they gave him not oh sorry let me get a smaller container and remove the charge. When asked for ketchup he took forever to get it I had to ask him again then he brought over two small containers . now if you think that container is worth 3.99 you have a lot more problems then just food quality now i can see why repeat business isn't that common here. I have never been here or has anyone recommended i try the place .Dont mind paying if the food is good and worth it.

Atmosphere: 2

Food: 1

Service: 1

Waitress was rude. Food was so so.

Atmosphere: 3

Food: 2

Service: 1

We understand it’s busy, it’s New Year’s Eve, but our server managed to get so much Wrong and We aren’t usually the type to complain about small things, but the food came out cold, raw, and not the right order for some items. We had asked for the manager and she was AMAZING to say the least. She over compensated for our meal, she gave us the friendly and the great service we would normally get. Huge shoutout to The manager Amanda!

Atmosphere: 4

Food: 4

Service: 1

Great potato fries. I’m old school and prefer to pick up my burger and eat it but here I had to use a knife and fork to eat the burger.

Atmosphere: 4

Food: 3

Service: 3

Recommended dishes: Steak Fries

We called the restaurant politely asking for some basic service to check the status of a delivery order but was spoken to rudely by staff and ignored over the phone, which was completely unwarranted. Will certainly be filing a complaint to branch management and with the corporate team.

Service: 1

We used to enjoy Red Robin—delicious onion rings and the rest of the food pretty good too. The last 5 or so times we’ve been, however, has been depressing. There is always a wait, when you can see into the dining room. And LOTS of empty tables are visible. Tonight, the hostess told the 2 of us there would be a 30 -40 minute wait. The excuse was that the kitchen staff was REALLY busy and overwhelmed. We asked if we could sit at the bar and have a couple drinks to pass the time—she peeked in and told us there were not 2 seats together, so discouraged that idea. My husband asked if we could stand in the bar and order drinks (not an uncommon action in a bar….) and she seemed hesitant, then ducked around the corner to ask her manager, then returned with a solid “no”. As we waited, numerous carry out customers ducked in to pick up orders.After 15 minutes, she offered us a table. There were a total of 7 other tables with people (out of a dining room of 25 or so tables and an almost empty bar). Things improved when Zach, a very charming, courteous, and helpful server arrived and took our orders. Of course, we ordered onion rings…My husband ordered the crispy chicken salad and I ordered the TBLT Croissant sandwich and Mac-n-cheese. The onion rings were great—fortunately no change to a time-tested delicious recipe. The rest of the food ranged from “meh” to “no thanks” The crispy chicken in the salad was overly salty; the “croissant” was a stale burger bun with 3 cross-hatches cut into the surface. You can tell a real croissant when you see all the buttery flakiness on the surface and a cross-section view shows all those little air pockets—stale burger buns don’t have any of that.. The turkey in the sandwich was ordinary cold grocery store-style cold cut layered in. And no steak fries came with the sandwich, even thought the menus lists them as part of that dish. Even Zach the server realized we didn’t want take-home boxes when he saw all the uneaten food on our dishes. The general feel (other than from Zach, who received a 20% tip despite the overall lame experience) was that we didn’t feel that we were really welcome there.As we left the table and headed toward the door, about 6-8 employees were all standing in a group, a la’ water cooler gossip style instead of, maybe helping out in the kitchen or doing other useful restaurant chores. Every time we come, it seems they are short-staffed, and this time the food was sub-par. If the kitchen is so overwhelmed, perhaps Red Robin should consider becoming JUST a carry out place, and just sell onion rings.

Atmosphere: 2

Food: 2

Service: 2