To start, I used to work at a Dunkin’ Donuts years ago. I order from the drive through a plain bagel toasted with veggie cream cheese and specifically ask for extra cream cheese on the bagel. I drive all the way home and open up my bagel to see quite literally almost no cream cheese on my bagel. At this point, I’m upset because you pay alot of money for a bagel and also pay an extra additional fee for the extra cream cheese. I go back to Dunkin to hopefully either get my bagel remade or get a refund. I go to the counter and show them my bagel and say “This isn’t even a regular amount of cream cheese, let alone extra.” And one of the woman working looks at the bagel and goes “that is actually a regular amount of cream cheese, but I’ll make you a new one.” I was actually appalled because when I tell you that there was literally no cream cheese on this bagel, there was practically nothing. I wish I had taken a picture of what the bagel looked like. I used to work at Dunkin Donuts, and the amount of cream cheese they consider to be “regular” now is not even worth the inflationary ridiculous prices they expect you to pay for what was once cheap inexpensive “fast food.” This has actually happened to me a couple times now with this Dunkin Donuts and having to go back in and remake the food for me which should’ve been done correctly the first time is absolutely ridiculous. It’s not fast food if I have to constantly go back inside and have them redo it. It’s a waste of my time and money, and yours to whoever reads this. I do not typically complain about food/service or even write reviews for that matter. However, with this occurring on numerous occasions i think it’s necessary. Also the bagels that are advertised on the menu and on commercials look full of cream cheese. You need to serve what you advertise. Safe to say I won’t be purchasing bagels from Dunkin anymore.
Atmosphere: 1
Food: 1
Service: 1
encamped soldier
Average at best, if they get it right be thankful and drive away happy!
Atmosphere: 3
Food: 3
Service: 3
Trevor Marks
Slowest Dunkin I’ve ever been to
Atmosphere: 1
Food: 1
Service: 1
Jenny M
The food is ok when they have it, the a handful of times I visited this location they are always out of something no matter the time of day. The staff always seems overwhelmed and annoyed. No one greets you when you come in or lets you know it'll be a minute to wait. Instead, they just awkwardly stare at you until they ring your order in.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Bacon Egg and Cheese
Peggy Whitman
Gardiner Bridge St location. Store was filthy dirty. I should have walked out based on that. Service was EXTREMELY rude and got my order wrong. When I went back in they were Rude to me again. Will not return ever to this location.
Atmosphere: 1
Food: 3
Service: 1
Jennifer Roberton
This place is filthy. I understand a busy day mess but this is well beyond that. I ordered a cold brew and it was poured out of a rubbermaid container and not one of the taps on the counter. Tastes nothing like the cold brew I normally get. It was undrinkable.
Atmosphere: 1
Food: 1
Service: 1
Justin Paetow
Line is 10 cars deep. Wait time is 12 to 20 minutes. Daily. Servers are rude and don't seem to care how long it takes at all. Disappointing when u can't get a coffee before work. Ever. Lame.
Evelyn Knowlton
Did all right for me
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns, Egg and Cheese
Britteny McAllister
Went in this morning to get myself a coffee as well as my husband a coffee and donuts. The girl at the register, Kiesha refused to wait on me. She did this with my parent’s as well as they ordered right after me. I ordered my stuff and it took 20 minutes for me to even get it all. I do understand that there must be a new employee there as he didn’t appear to quite know what he was doing yet, but this girl looked at him and was rude and stated, “Finish your drinks!” I know that made the atmosphere super uncomfortable at that point, but I was still waiting for my husbands coffee. I finally received 5 minutes after mine. Something should be done about this girl because evidently she shouldn’t be working with the public if this is the kinda of treatment customers receive. I don’t know if I want to return without my husband next time.
Atmosphere: 1
Service: 1
Coree Peters
I really like Tim. I came at a different time that I normally do and he remembered that I like my cup full of ice when asking for water. Thank you
I used to go all the time. On my last visit, I got a donut, bacon and a drink. My total was $12.21. I didn't have a 10 on me, so I gave her a 20, two 1s and 21 cents. So she was given $22.21. Basic math says I should get a 10 dollar bill back. She gave me $9.91. She said that she didn't understand why I gave her so much, I explained that I gave her 10 extra so she should give me a 10 back. She decided she wanted to argue with me because she didn't think that added up. I'm not annoyed about the 9 cents difference, but she had a terrible attitude and was a little condescending. I've worked in customer service for years, I don't know what her problem was. To top it all off, my drink wasn't even full. From now on, I'm just going to go to Aroma Joe's.
Atmosphere: 1
Food: 1
Service: 1
Mark Haley
I order a minimum hot blue berry coffee and a Boston cream donut. They got the coffee right but not the donut. In stead of getting a donut, I got a plain bagel smother with tons and tons of butter. I will never go back there agsin
Atmosphere: 1
Food: 1
Service: 1
Sarah C
I never leave negative reviews, but I feel it's necessary this time around. I just don't understand how hard it is to make a coffee correctly?? This isn't just a one-time thing. This happens every time I go to this location. Who can afford to throw away nearly $6 these days?!
Atmosphere: 1
Food: 1
Service: 1
Alicia Rose
Waiting for coffee i noticed he labeled them wrong and asked for the coffees to please be re made waited another 15 mins this is now 30mins of me waiting inside for coffee the girl that was making the coffee copped a huge attitude so I got a refund I go here every day but not anymore, disgusting behavior from adults at that
Atmosphere: 1
Service: 1
Eric Stinson (Stinson)
Unclean, allow service, way over priced. customer service? What's that?
To start, I used to work at a Dunkin’ Donuts years ago. I order from the drive through a plain bagel toasted with veggie cream cheese and specifically ask for extra cream cheese on the bagel. I drive all the way home and open up my bagel to see quite literally almost no cream cheese on my bagel. At this point, I’m upset because you pay alot of money for a bagel and also pay an extra additional fee for the extra cream cheese. I go back to Dunkin to hopefully either get my bagel remade or get a refund. I go to the counter and show them my bagel and say “This isn’t even a regular amount of cream cheese, let alone extra.” And one of the woman working looks at the bagel and goes “that is actually a regular amount of cream cheese, but I’ll make you a new one.” I was actually appalled because when I tell you that there was literally no cream cheese on this bagel, there was practically nothing. I wish I had taken a picture of what the bagel looked like. I used to work at Dunkin Donuts, and the amount of cream cheese they consider to be “regular” now is not even worth the inflationary ridiculous prices they expect you to pay for what was once cheap inexpensive “fast food.” This has actually happened to me a couple times now with this Dunkin Donuts and having to go back in and remake the food for me which should’ve been done correctly the first time is absolutely ridiculous. It’s not fast food if I have to constantly go back inside and have them redo it. It’s a waste of my time and money, and yours to whoever reads this. I do not typically complain about food/service or even write reviews for that matter. However, with this occurring on numerous occasions i think it’s necessary. Also the bagels that are advertised on the menu and on commercials look full of cream cheese. You need to serve what you advertise. Safe to say I won’t be purchasing bagels from Dunkin anymore.
Atmosphere: 1
Food: 1
Service: 1
Average at best, if they get it right be thankful and drive away happy!
Atmosphere: 3
Food: 3
Service: 3
Slowest Dunkin I’ve ever been to
Atmosphere: 1
Food: 1
Service: 1
The food is ok when they have it, the a handful of times I visited this location they are always out of something no matter the time of day. The staff always seems overwhelmed and annoyed. No one greets you when you come in or lets you know it'll be a minute to wait. Instead, they just awkwardly stare at you until they ring your order in.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Bacon Egg and Cheese
Gardiner Bridge St location. Store was filthy dirty. I should have walked out based on that. Service was EXTREMELY rude and got my order wrong. When I went back in they were Rude to me again. Will not return ever to this location.
Atmosphere: 1
Food: 3
Service: 1
This place is filthy. I understand a busy day mess but this is well beyond that. I ordered a cold brew and it was poured out of a rubbermaid container and not one of the taps on the counter. Tastes nothing like the cold brew I normally get. It was undrinkable.
Atmosphere: 1
Food: 1
Service: 1
Line is 10 cars deep. Wait time is 12 to 20 minutes. Daily. Servers are rude and don't seem to care how long it takes at all. Disappointing when u can't get a coffee before work. Ever. Lame.
Did all right for me
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns, Egg and Cheese
Went in this morning to get myself a coffee as well as my husband a coffee and donuts. The girl at the register, Kiesha refused to wait on me. She did this with my parent’s as well as they ordered right after me. I ordered my stuff and it took 20 minutes for me to even get it all. I do understand that there must be a new employee there as he didn’t appear to quite know what he was doing yet, but this girl looked at him and was rude and stated, “Finish your drinks!” I know that made the atmosphere super uncomfortable at that point, but I was still waiting for my husbands coffee. I finally received 5 minutes after mine. Something should be done about this girl because evidently she shouldn’t be working with the public if this is the kinda of treatment customers receive. I don’t know if I want to return without my husband next time.
Atmosphere: 1
Service: 1
I really like Tim. I came at a different time that I normally do and he remembered that I like my cup full of ice when asking for water. Thank you
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I used to go all the time. On my last visit, I got a donut, bacon and a drink. My total was $12.21. I didn't have a 10 on me, so I gave her a 20, two 1s and 21 cents. So she was given $22.21. Basic math says I should get a 10 dollar bill back. She gave me $9.91. She said that she didn't understand why I gave her so much, I explained that I gave her 10 extra so she should give me a 10 back. She decided she wanted to argue with me because she didn't think that added up. I'm not annoyed about the 9 cents difference, but she had a terrible attitude and was a little condescending. I've worked in customer service for years, I don't know what her problem was. To top it all off, my drink wasn't even full. From now on, I'm just going to go to Aroma Joe's.
Atmosphere: 1
Food: 1
Service: 1
I order a minimum hot blue berry coffee and a Boston cream donut. They got the coffee right but not the donut. In stead of getting a donut, I got a plain bagel smother with tons and tons of butter. I will never go back there agsin
Atmosphere: 1
Food: 1
Service: 1
I never leave negative reviews, but I feel it's necessary this time around. I just don't understand how hard it is to make a coffee correctly?? This isn't just a one-time thing. This happens every time I go to this location. Who can afford to throw away nearly $6 these days?!
Atmosphere: 1
Food: 1
Service: 1
Waiting for coffee i noticed he labeled them wrong and asked for the coffees to please be re made waited another 15 mins this is now 30mins of me waiting inside for coffee the girl that was making the coffee copped a huge attitude so I got a refund I go here every day but not anymore, disgusting behavior from adults at that
Atmosphere: 1
Service: 1
Unclean, allow service, way over priced. customer service? What's that?
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Bottled Water
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