The view alone deserves 5 stars! Great drinks and service.
Allyson Hester
We loved our sunset view and quality of drinks! Lexie was INCREDIBLE, and we met Christopher as well who happily answered all of our questions and made us feel at home. Grateful for good customer service and quality drinks!
Mykaela Scarpace
Great view, cool vibe, only had club soda so can't speak for the cocktails or bites
Michelle Willcutt
My only complaint is they close so early 😫
Laura
Adam, at the Westin’s Top of the East, in Portland, Maine is a gem! He’s the reason we stayed here throughout the evening. He’s a keeper!
Grace Jean
We had an incredible experience at this 15th-floor gem—breathtaking views & even better service. 🌸 Claire, our bartender, was absolutely exceptional: friendly, attentive, and clearly a pro at her craft.
Her drink recommendations were spot on, and she made us feel genuinely welcome from the moment we sat down. Claire’s the kind of person who elevates the entire atmosphere—thank you for making our rainy Sunday feel like a celebration!
V J
Fantastic food and view! Friend took me here for some late night food and we found a great oyster special. Wonderful time and excellent service. Will definitely come back with more friends!
S
I think the atmosphere is the best thing here. The interior design is awesome, the view is fantastic but I guess that's probably the best thing I can say about it. It's not one of my go-to places but I do love the atmosphere.
Rob V
First time here and it was amazing! Best view! Terrific bar layout, drinks were excellent! Great bar staff! Thank you!
Atmosphere: 5
Food: 5
Service: 5
Jacqueline Van Meter
Top of the East is a must-visit spot in Portland - vibes are elevated but relaxed, with leather couches, cozy booths, a few high tops by the window, and the best views in the city hands down. Sunset up there is unbelievable. Their cocktail menu is mostly classics (top notch Espresso Martini, and they sweeten their Oaxacan Old Fashioned with maple - delicious). Interesting mix of travelers and locals. Perfect if you're hosting visitors from out of town, but also great for a date, a nightcap, or stop-in before/after a show (The State, OLS, and the Merrill are all right there).
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Vegatables Hummus and Pita, Roasted Garlic Hummus, Butter Board and Charcuterie Board
I had a reservation for dinner last night and was really looking forward to celebrating a job promotion with my friends. However, the experience was beyond frustrating. First, the restaurant message me to confirm my reservation, but when I arrived, they informed me that they had booked a private party, and my reservation couldn’t be honored. No one had the courtesy to notify me in advance that the reservation was essentially canceled!
The lack of communication was just the start. When I called to speak to management about the issue, I was put on hold for over 30 minutes without any follow-up. It felt like they simply didn’t care about my situation or their own guests. This level of unprofessionalism, from poor communication to complete disregard for customer service, is unacceptable.
What should have been a joyful and memorable night turned into a complete disaster. I’m deeply disappointed and won’t be returning. If you’re considering this place for a special occasion, be prepared for potential headaches.
Yuliya M
Went several times in a matter of 2 days, right before closing and right after opening and got different experiences. Right before the closing the service was almost non existent, as it appeared all the staff cared about was closing the place. They would not even give you a napkin or a coaster with your drink. Right after the opening the service was much nicer, maybe because besides the bartenders there was also a waitress. Pretty good food, just wish came in on a different days, as apparently they had a problem with delivery and half of the menu was missing ingredients.
Atmosphere: 4
Food: 5
Service: 3
Aaron Bitz
Great view! The food is decent. But go for the view. Have a few drinks and maybe dessert. Call it a night. Portland has so many great restaurants this isn't quite one. But the view!
Atmosphere: 4
Food: 3
Service: 3
Katelyn D.
It is a shame I am writing this review because Top of the East truly is a nice place, however I will not be going back, and I think everyone should be aware of what I experienced this past week.
My husband and I attended a wedding reception for a close friend. We arrived at the bar and let them know we were there for the wedding. They could not find the reservation- the night did not start off on the best note.
When we were closing out our tab, we filled out the receipt like any other transaction and left a tip. The waitress glanced at the receipt, proceeded to run our card, and then came back with a new receipt with a 20% gratuity added. We did not sign this receipt as we had already tipped on the other receipt and felt it was unethical to force us to leave a 20% tip after they made an error by not including it the first time and having us sign. We went home, but the chain of events that followed was extremely problematic:
-My card was authorized 3 times for the original bill pre-tip, an added 20% as a separate charge, and then the amount with the 20% added
-This caused my bank account to be negative for 4 days
-I attempted to call the following day (Sunday)- no manager there, nothing they can do, the manager will call me when he is in on Monday
-Attempted to call again as I did not hear back, again was offered to leave a name and number- I refused as this needed to be addressed ASAP. I was connected to the food and beverage manager, who was very sympathetic and understanding. He told me he would be following up with a resolution.
-This resolution was removing the original tip that was left the first time and only charging the base amount
-The next day I see a new charge on my card for that second amount that I did not sign for
-I called back and spoke with Brent, another manager, who asked me what they could do to make it right. I asked they do their best but ideally they would compensate for the whole bill- my bank account has been negative for days, and I could not seem to get in touch with anyone. Brent told me he would be following up with their accounting team. Again, I did not hear back.
-Called again on Thursday as I still had not seen a credit and I was running low on time to correct the situation with my bank. I spoke with Brent again and asked if he had come to a solution. He immediately connected me with Samantha in accounting after telling me he was waiting on an answer to what additional compensation could be provided given the new events.
-Samantha called me back and told me she did not speak with Brent about issuing any additional refunds and she was only calling me to let me know about the credit coming for the tip amount. She told me she was going to speak with her manager to obtain approval to credit the full amount
-I heard back from Samantha this morning letting me know they will not be issuing any additional credits.
-So, my compensation for this entire situation was removing a tip for a bartender who probably didn’t deserve it to begin with. I am surprised there was nothing else they could offer me, considering I could have gone to the police as this behavior could be perceived as attempted theft.
Again, this place is great but please double check your receipts before signing as well as your bank account after you leave. Very disappointing customer experience- I will not be returning and will ensure this story is told whenever appropriate.
Katy DeBardino
It is a shame I am writing this review because Top of the East truly is a nice place, however I will not be going back, and I think everyone should be aware of what I experienced this past week.
My husband and I attended a wedding reception for a close friend. We arrived at the bar and let them know we were there for the wedding. They could not find the reservation- the night did not start off on the best note.
When we were closing out our tab, we filled out the receipt like any other transaction and left a tip. The waitress glanced at the receipt, proceeded to run our card, and then came back with a new receipt with a 20% gratuity added. We did not sign this receipt as we had already tipped on the other receipt and felt it was unethical to force us to leave a 20% tip after they made an error by not including it the first time and having us sign. We went home, but the chain of events that followed was extremely problematic:
-My card was authorized 3 times for the original bill pre-tip, an added 20% as a separate charge, and then the amount with the 20% added
-This caused my bank account to be negative for 4 days
-I attempted to call the following day (Sunday)- no manager there, nothing they can do, the manager will call me when he is in on Monday
-Attempted to call again as I did not hear back, again was offered to leave a name and number- I refused as this needed to be addressed ASAP. I was connected to the food and beverage manager, who was very sympathetic and understanding. He told me he would be following up with a resolution.
-This resolution was removing the original tip that was left the first time and only charging the base amount
-The next day I see a new charge on my card for that second amount that I did not sign for
-I called back and spoke with Brent, another manager, who asked me what they could do to make it right. I asked they do their best but ideally they would compensate for the whole bill- my bank account has been negative for days, and I could not seem to get in touch with anyone. Brent told me he would be following up with their accounting team. Again, I did not hear back.
-Called again on Thursday as I still had not seen a credit and I was running low on time to correct the situation with my bank. I spoke with Brent again and asked if he had come to a solution. He immediately connected me with Samantha in accounting after telling me he was waiting on an answer to what additional compensation could be provided given the new events.
-Samantha called me back and told me she did not speak with Brent about issuing any additional refunds and she was only calling me to let me know about the credit coming for the tip amount. She told me she was going to speak with her manager to obtain approval to credit the full amount
-I heard back from Samantha this morning letting me know they will not be issuing any additional credits.
-So, my compensation for this entire situation was removing a tip for a bartender who probably didn’t deserve it to begin with. I am surprised there was nothing else they could offer me, considering I could have gone to the police as this behavior could be perceived as attempted theft.
Again, this place is great but please double check your receipts before signing as well as your bank account after you leave. Very disappointing customer experience- I will not be returning and will ensure this story is told whenever appropriate.
The view alone deserves 5 stars! Great drinks and service.
We loved our sunset view and quality of drinks! Lexie was INCREDIBLE, and we met Christopher as well who happily answered all of our questions and made us feel at home. Grateful for good customer service and quality drinks!
Great view, cool vibe, only had club soda so can't speak for the cocktails or bites
My only complaint is they close so early 😫
Adam, at the Westin’s Top of the East, in Portland, Maine is a gem! He’s the reason we stayed here throughout the evening. He’s a keeper!
We had an incredible experience at this 15th-floor gem—breathtaking views & even better service. 🌸 Claire, our bartender, was absolutely exceptional: friendly, attentive, and clearly a pro at her craft.
Her drink recommendations were spot on, and she made us feel genuinely welcome from the moment we sat down. Claire’s the kind of person who elevates the entire atmosphere—thank you for making our rainy Sunday feel like a celebration!
Fantastic food and view! Friend took me here for some late night food and we found a great oyster special. Wonderful time and excellent service. Will definitely come back with more friends!
I think the atmosphere is the best thing here. The interior design is awesome, the view is fantastic but I guess that's probably the best thing I can say about it. It's not one of my go-to places but I do love the atmosphere.
First time here and it was amazing! Best view! Terrific bar layout, drinks were excellent! Great bar staff! Thank you!
Atmosphere: 5
Food: 5
Service: 5
Top of the East is a must-visit spot in Portland - vibes are elevated but relaxed, with leather couches, cozy booths, a few high tops by the window, and the best views in the city hands down. Sunset up there is unbelievable. Their cocktail menu is mostly classics (top notch Espresso Martini, and they sweeten their Oaxacan Old Fashioned with maple - delicious). Interesting mix of travelers and locals. Perfect if you're hosting visitors from out of town, but also great for a date, a nightcap, or stop-in before/after a show (The State, OLS, and the Merrill are all right there).
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Vegatables Hummus and Pita, Roasted Garlic Hummus, Butter Board and Charcuterie Board
Restaurantji Recommends
I had a reservation for dinner last night and was really looking forward to celebrating a job promotion with my friends. However, the experience was beyond frustrating. First, the restaurant message me to confirm my reservation, but when I arrived, they informed me that they had booked a private party, and my reservation couldn’t be honored. No one had the courtesy to notify me in advance that the reservation was essentially canceled!
The lack of communication was just the start. When I called to speak to management about the issue, I was put on hold for over 30 minutes without any follow-up. It felt like they simply didn’t care about my situation or their own guests. This level of unprofessionalism, from poor communication to complete disregard for customer service, is unacceptable.
What should have been a joyful and memorable night turned into a complete disaster. I’m deeply disappointed and won’t be returning. If you’re considering this place for a special occasion, be prepared for potential headaches.
Went several times in a matter of 2 days, right before closing and right after opening and got different experiences. Right before the closing the service was almost non existent, as it appeared all the staff cared about was closing the place. They would not even give you a napkin or a coaster with your drink. Right after the opening the service was much nicer, maybe because besides the bartenders there was also a waitress. Pretty good food, just wish came in on a different days, as apparently they had a problem with delivery and half of the menu was missing ingredients.
Atmosphere: 4
Food: 5
Service: 3
Great view! The food is decent. But go for the view. Have a few drinks and maybe dessert. Call it a night. Portland has so many great restaurants this isn't quite one. But the view!
Atmosphere: 4
Food: 3
Service: 3
It is a shame I am writing this review because Top of the East truly is a nice place, however I will not be going back, and I think everyone should be aware of what I experienced this past week.
My husband and I attended a wedding reception for a close friend. We arrived at the bar and let them know we were there for the wedding. They could not find the reservation- the night did not start off on the best note.
When we were closing out our tab, we filled out the receipt like any other transaction and left a tip. The waitress glanced at the receipt, proceeded to run our card, and then came back with a new receipt with a 20% gratuity added. We did not sign this receipt as we had already tipped on the other receipt and felt it was unethical to force us to leave a 20% tip after they made an error by not including it the first time and having us sign. We went home, but the chain of events that followed was extremely problematic:
-My card was authorized 3 times for the original bill pre-tip, an added 20% as a separate charge, and then the amount with the 20% added
-This caused my bank account to be negative for 4 days
-I attempted to call the following day (Sunday)- no manager there, nothing they can do, the manager will call me when he is in on Monday
-Attempted to call again as I did not hear back, again was offered to leave a name and number- I refused as this needed to be addressed ASAP. I was connected to the food and beverage manager, who was very sympathetic and understanding. He told me he would be following up with a resolution.
-This resolution was removing the original tip that was left the first time and only charging the base amount
-The next day I see a new charge on my card for that second amount that I did not sign for
-I called back and spoke with Brent, another manager, who asked me what they could do to make it right. I asked they do their best but ideally they would compensate for the whole bill- my bank account has been negative for days, and I could not seem to get in touch with anyone. Brent told me he would be following up with their accounting team. Again, I did not hear back.
-Called again on Thursday as I still had not seen a credit and I was running low on time to correct the situation with my bank. I spoke with Brent again and asked if he had come to a solution. He immediately connected me with Samantha in accounting after telling me he was waiting on an answer to what additional compensation could be provided given the new events.
-Samantha called me back and told me she did not speak with Brent about issuing any additional refunds and she was only calling me to let me know about the credit coming for the tip amount. She told me she was going to speak with her manager to obtain approval to credit the full amount
-I heard back from Samantha this morning letting me know they will not be issuing any additional credits.
-So, my compensation for this entire situation was removing a tip for a bartender who probably didn’t deserve it to begin with. I am surprised there was nothing else they could offer me, considering I could have gone to the police as this behavior could be perceived as attempted theft.
Again, this place is great but please double check your receipts before signing as well as your bank account after you leave. Very disappointing customer experience- I will not be returning and will ensure this story is told whenever appropriate.
It is a shame I am writing this review because Top of the East truly is a nice place, however I will not be going back, and I think everyone should be aware of what I experienced this past week. My husband and I attended a wedding reception for a close friend. We arrived at the bar and let them know we were there for the wedding. They could not find the reservation- the night did not start off on the best note. When we were closing out our tab, we filled out the receipt like any other transaction and left a tip. The waitress glanced at the receipt, proceeded to run our card, and then came back with a new receipt with a 20% gratuity added. We did not sign this receipt as we had already tipped on the other receipt and felt it was unethical to force us to leave a 20% tip after they made an error by not including it the first time and having us sign. We went home, but the chain of events that followed was extremely problematic: -My card was authorized 3 times for the original bill pre-tip, an added 20% as a separate charge, and then the amount with the 20% added -This caused my bank account to be negative for 4 days -I attempted to call the following day (Sunday)- no manager there, nothing they can do, the manager will call me when he is in on Monday -Attempted to call again as I did not hear back, again was offered to leave a name and number- I refused as this needed to be addressed ASAP. I was connected to the food and beverage manager, who was very sympathetic and understanding. He told me he would be following up with a resolution. -This resolution was removing the original tip that was left the first time and only charging the base amount -The next day I see a new charge on my card for that second amount that I did not sign for -I called back and spoke with Brent, another manager, who asked me what they could do to make it right. I asked they do their best but ideally they would compensate for the whole bill- my bank account has been negative for days, and I could not seem to get in touch with anyone. Brent told me he would be following up with their accounting team. Again, I did not hear back. -Called again on Thursday as I still had not seen a credit and I was running low on time to correct the situation with my bank. I spoke with Brent again and asked if he had come to a solution. He immediately connected me with Samantha in accounting after telling me he was waiting on an answer to what additional compensation could be provided given the new events. -Samantha called me back and told me she did not speak with Brent about issuing any additional refunds and she was only calling me to let me know about the credit coming for the tip amount. She told me she was going to speak with her manager to obtain approval to credit the full amount -I heard back from Samantha this morning letting me know they will not be issuing any additional credits. -So, my compensation for this entire situation was removing a tip for a bartender who probably didn’t deserve it to begin with. I am surprised there was nothing else they could offer me, considering I could have gone to the police as this behavior could be perceived as attempted theft. Again, this place is great but please double check your receipts before signing as well as your bank account after you leave. Very disappointing customer experience- I will not be returning and will ensure this story is told whenever appropriate.
Loading...