Auntie Anne's

I’m not even sure how this location has over 4 stars on Google but has 2.5 on Yelp. But I’m here to tell you the Yelp 2.5 is more accurate. This place legit sucks. They never have anything available. I decided to write this review because this is my 5th time in a row being disappointed. I hardly come to this mall and when I do I like to get a snack but this location barely has anything on the menu. No pretzel dogs, no cinnamon pretzels… just employees standing there with excuses. They need to really close this location

Atmosphere: 1

Food: 4

Service: 1

This location was good but not great, they are not very sanitary as you can see in the picture but being short staff shouldn’t do that. But great prezals!!!

Atmosphere: 2

Food: 4

Service: 4

It really sucks not being able to order from a chain you like because the location near you has terrible service. today we waited over 30 minutes for an online order that was supposed to be ready in 15 minutes. it appeared as though they didn’t begin making the order until we inquired about where it was after that 15 minutes. the workers have always responded with attitude when letting me know that my wait times are being postponed again and again. whenever ive placed online orders they always still make me wait in line behind customers ordering in person to pick it up and will not issue in store refunds when they take longer to serve you than they were supposed to (not to mention longer than you have time to wait for!) They also have a very inconvenient online refund process that takes days to get your money back for food you didn’t even get. I don’t know why they never have anything already made but they are very short tempered about providing bare minimum quality service so there are no excuses.

Atmosphere: 1

Food: 1

Service: 1

Loved these pretzels ever since I’ve tasted them. There have been many occasions here I visit the mall just to get more. The staff are very friendly and some have even gotten to know me lol

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Pretzel Bites, Original Pretzel Dog

One of the chewiest (tough) pretzels I've ever had. Sales person rang order up wrong, then wants me to fork over more cash cause she was wrong. Not a very good impression for a first time customer.

Atmosphere: 2

Food: 1

Service: 2

Soo delicious and very vertical

Atmosphere: 5

Food: 5

Service: 5

This is a really good mall Aunt Annie's. The only downside is the line is normally long but its because the product is good and it moves fast. I like that the workers here are always smiling and in a good mood... plus the pretzels and cheese dip rock!

Parking: It's in the mall.

Kid-friendliness: Kids love Aunt Annies and its close to the play place.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Light Cream Cheese Dip, Cheese Dip, Pretzel Bites, Original Pretzel, Original, Original Pretzel Nuggets

I worked here years ago, I remembered making everything and it’s nice to see management changed. Not much has changed for quality, still the quality I remember. But for those who are wondering they open at 10, but don’t start selling product until closer to 11.

“Pretzels aren’t ready so I can’t help you”Wouldn’t even let me wait 5 minutes for the pretzels to be ready. Wouldn’t take my order.

Mmmmm....I'd forgotten how good the pretzels were here. I rarely go into the mall for quite a few years now. I happened to stop in lately for gifts and thanks to the birthday promo, I've now been twice in a week!The classic pretzel covered in a candied almond bits was just the right amount of savory to sweet. Yummy!Today, I ordered the mini hot dog pretzels plus a classic original pretzel. Oooh these mini ones rolled in butter and served warm really is the perfect match with the hot dog bites. Don't forget the lemonade! ????5 stars for friendly helpful customer service!

Just went to the store in Briarwood Mall in Michigan. The assistant manager Beth was the absolute worst example of a manager that I have encountered in quite some time! She poked her head out of the back office a couple of times to make comments to her worker about his performance while a line began to form. The second time she proceeded to close her door after noticing the line. She finally came out to ask if she could help. I made a comment that it was nice of her to finally come out to help. She mentioned that she was doing paperwork. She clearly had not been doing that. She was visiting with another person. She proceeded to sweep something up and ran away to the back again. I asked her faithful hardworking employee what her name was and he declined to give me her name. He stated that he was just thankful to have a job. Another employee was all but too happy to supply me with her name. Shame on her! She is not management material but her employee definitely is. You need to flip their positions!

I had a cinnamon pretzel with icing this place is the same as the weztle pretzel

The food here is literally godly I can't even describe it with words

The food was great. Fresh and hot.

So far a Good experience. Always open, don’t close early like Starbucks in the mall... The Young lady there (Brunette) is always upbeat with great energy... my 8 year old son said “Dad she should be Employee of the year”. Only 4 stars because of “Corporate set Prices”, not the Staff... it’s over priced. 3 drinks and 3 pretzel cups should not cost the same as 3 full dinners from a restaurant! ?