I'm done. Shopped at Kroger for decades. Instead of trying a merger how about providing adequate staffing at your stores and adequate wages to attract the level of staffing that you need. This Kroger constantly has stocking issues. Today none of the can return machines were working. It's a waste of time trying to shop here. EDIT Apparently you can't return cans here. 2nd visit in a row and they're all down again.
Jean B.
Having just moved here, we were happy to have a Kroger near our new home--until we went there. The store is so small and old, and half the store (literally) is beer and wine and junk food and non-grocery items. Is this because of a large number of students? It seems like a long way from campus, but can't figure out why it is so different than most Kroger stores. It has the largest selection of single serve frozen foods we have ever seen, but half the selection of breads, canned vegetables and other food staples as most Kroger stores. It often runs out of basic foods such as common vegetables and breads. So disappointing.
Rebecca F.
On January 5th, 2024 , I asked to purchased a Covid test Kit at the Kroger Ann Arbor location...The manager gave me two items and said I could check out at the grocery registers !?...I Then proceeded to the registers which all had a long line...!! After going home and looking at these two items, I realized I only needed one...The other item was priced at $16.99 and I did not need it. I went back the next day and the pharmacy could not give me a refund...The manager sent to Customer Service...Customer Service was closed !!! I went back to the Pharmacy...the Manager told me to go to a self checkout or a grocery checkout terminal...I went to a Self Checkout and the woman in charge said she couldn't help me and to go to a register...I went to a register and after waiting the cashier said I had to go to register 7...I had to wait in a long line for some time and I finally was able to get a refund !! I had purchased a Kroger Health Savings card a few months ago but it does not give discounts on Covid Test Kits....Unbelievable.....I am 73 years Old and this is the first time I felt it necessary to write a bad review !! Needless to say I won't be going back to that store in the future and I am sorry I purchased their "Kroger Savings Card"....
Dallys V.
Very rude manager, very rude associates. I had a bagger who was noticeably special needs, but could still preform normal tasks. He bagged all my groceries for me in a self checkout. He bagged boxes with boxes and colds with colds. He was very helpful, sweet, and kind. I tried to tell the manager how great he treated me and how well his service was and the manager brushed me off. Also other sales associates were not very nice to him. I think everybody should be treated fairly, but when people with special needs get complimented on their service, you should let them know that people like them are appreciated and got good feedback. They seemed to not care at all. He should get a reward for his good service.
Rose Nada J.
recycling center is dirty, floor is wet and sticky, some machines don't work. the staff is not friendly and does their job with an attitude as though your presence is an inconvenience to them. gees.
Jonny M.
Point out shady business practice- get yelled at by seafood guy....=1star. Look, it's simple math - I can't help myself .... Your sign clearly states, " $6.00 / 4 oz " for lobster tail but when I ask for four of them I get charged $24.00/.90 LB (see pics) which is 10% in krogers favor. When I point this out seafood guy comes back with nonsensical math words (like all too many Americans these days) and I can't help it- it's like pointing to the sky and saying "it's purple, and you need to agree with me because I know my colors" and of course I pointed out that his math made no sense and the scale did not lie ( at least as far as we know). Then seafood man starts raising his voice at me- "look that's the way we do it here- do you want it or not?!" A) I don't like to be yelled at B) If it's no big deal, why can't Kroger throw a few scallops in there- it's only 10%C) if hats just " the way they do it" then hey are admitting that Kroger systematically cheats seafood customers for 10 % on a regular basis. Anyone know the agency to call that can help Kroger with their math? W1 star bcs I like Kroger's selection.
Quite E.
Only had one set of registers open. Line was all the way to the back of the store. Never coming back.
Natalie S.
How does a company like Kroger not accept Apple Pay?! Went through the whole store, picking out my groceries and had to leave them all at the register because apparently Kroger still thinks this is 2007!
Jenne E.
I can only speak of the pharmacy. Abdulla (pharmacist ) and the techs are great! They always have my prescriptions ready and always are on time.
Lexus W.
Karen on a power trip refused to sell me NyQuil because I had to run to the car to get an ID. Manager said it was the cashier choice to sell it and she still refused when you can clearly tell I was sick
This Kroger is less than 5 minutes from where I live so I do shop here a lot. But it has been frustrating on many many occasions where I cannot find what produce I am looking for because it is out of stock. I've had to run to plum market and pay extra or go all the way to Meijer for items I need after already shopping in Kroger. I know Covid somehow has screwed up the amount of working people available, but it is very frustrating to have to wait in very long lines for only one self checkout area open and no lanes. I hope they can get more staff soon and are prioritized for more and better produce selection in the future.
Deb B.
I'm very disappointed to read that the CEO received $22 mil last year when his employees are struggling to survive. Wages should increase, as a bare minimum to cover inflation, 7% per hour. If that does not happen, it is wage theft. Unionize. There are apps so you can do it anonymously.
Shantell McCoy
I will be glad when they get more help it's sad how packed it be with no help. I commend the ones who show up faithfully
Ralph E. R.
Sadly, due to Covid-19, the staffing shortages have drastically affected services- the last but not the least of which was I had to WAIT IN A LENGTHY LINE to scan and bag my over $200 worth of groceries myself -after shopping for them... I realize it's Covid's fault, but I'm going to find another Kroger at which to shop. Hopefully, they'll have someone working the meat dept., cashiers and baggers. If not- I'll be back over to Maple St. Thanks much to those who continue to work
John H.
It is a bit dated and the employees seem a little harrowed. However, the store has held up. The parking lot is tight, so watch for cross traffic from Westgate shoppers. As a heads up, they are currently only taking online appointments for flu shots.
I'm done. Shopped at Kroger for decades. Instead of trying a merger how about providing adequate staffing at your stores and adequate wages to attract the level of staffing that you need. This Kroger constantly has stocking issues. Today none of the can return machines were working. It's a waste of time trying to shop here. EDIT Apparently you can't return cans here. 2nd visit in a row and they're all down again.
Having just moved here, we were happy to have a Kroger near our new home--until we went there. The store is so small and old, and half the store (literally) is beer and wine and junk food and non-grocery items. Is this because of a large number of students? It seems like a long way from campus, but can't figure out why it is so different than most Kroger stores. It has the largest selection of single serve frozen foods we have ever seen, but half the selection of breads, canned vegetables and other food staples as most Kroger stores. It often runs out of basic foods such as common vegetables and breads. So disappointing.
On January 5th, 2024 , I asked to purchased a Covid test Kit at the Kroger Ann Arbor location...The manager gave me two items and said I could check out at the grocery registers !?...I Then proceeded to the registers which all had a long line...!! After going home and looking at these two items, I realized I only needed one...The other item was priced at $16.99 and I did not need it. I went back the next day and the pharmacy could not give me a refund...The manager sent to Customer Service...Customer Service was closed !!! I went back to the Pharmacy...the Manager told me to go to a self checkout or a grocery checkout terminal...I went to a Self Checkout and the woman in charge said she couldn't help me and to go to a register...I went to a register and after waiting the cashier said I had to go to register 7...I had to wait in a long line for some time and I finally was able to get a refund !! I had purchased a Kroger Health Savings card a few months ago but it does not give discounts on Covid Test Kits....Unbelievable.....I am 73 years Old and this is the first time I felt it necessary to write a bad review !! Needless to say I won't be going back to that store in the future and I am sorry I purchased their "Kroger Savings Card"....
Very rude manager, very rude associates. I had a bagger who was noticeably special needs, but could still preform normal tasks. He bagged all my groceries for me in a self checkout. He bagged boxes with boxes and colds with colds. He was very helpful, sweet, and kind. I tried to tell the manager how great he treated me and how well his service was and the manager brushed me off. Also other sales associates were not very nice to him. I think everybody should be treated fairly, but when people with special needs get complimented on their service, you should let them know that people like them are appreciated and got good feedback. They seemed to not care at all. He should get a reward for his good service.
recycling center is dirty, floor is wet and sticky, some machines don't work. the staff is not friendly and does their job with an attitude as though your presence is an inconvenience to them. gees.
Point out shady business practice- get yelled at by seafood guy....=1star. Look, it's simple math - I can't help myself .... Your sign clearly states, " $6.00 / 4 oz " for lobster tail but when I ask for four of them I get charged $24.00/.90 LB (see pics) which is 10% in krogers favor. When I point this out seafood guy comes back with nonsensical math words (like all too many Americans these days) and I can't help it- it's like pointing to the sky and saying "it's purple, and you need to agree with me because I know my colors" and of course I pointed out that his math made no sense and the scale did not lie ( at least as far as we know). Then seafood man starts raising his voice at me- "look that's the way we do it here- do you want it or not?!" A) I don't like to be yelled at B) If it's no big deal, why can't Kroger throw a few scallops in there- it's only 10%C) if hats just " the way they do it" then hey are admitting that Kroger systematically cheats seafood customers for 10 % on a regular basis. Anyone know the agency to call that can help Kroger with their math? W1 star bcs I like Kroger's selection.
Only had one set of registers open. Line was all the way to the back of the store. Never coming back.
How does a company like Kroger not accept Apple Pay?! Went through the whole store, picking out my groceries and had to leave them all at the register because apparently Kroger still thinks this is 2007!
I can only speak of the pharmacy. Abdulla (pharmacist ) and the techs are great! They always have my prescriptions ready and always are on time.
Karen on a power trip refused to sell me NyQuil because I had to run to the car to get an ID. Manager said it was the cashier choice to sell it and she still refused when you can clearly tell I was sick
Restaurantji Recommends
This Kroger is less than 5 minutes from where I live so I do shop here a lot. But it has been frustrating on many many occasions where I cannot find what produce I am looking for because it is out of stock. I've had to run to plum market and pay extra or go all the way to Meijer for items I need after already shopping in Kroger. I know Covid somehow has screwed up the amount of working people available, but it is very frustrating to have to wait in very long lines for only one self checkout area open and no lanes. I hope they can get more staff soon and are prioritized for more and better produce selection in the future.
I'm very disappointed to read that the CEO received $22 mil last year when his employees are struggling to survive. Wages should increase, as a bare minimum to cover inflation, 7% per hour. If that does not happen, it is wage theft. Unionize. There are apps so you can do it anonymously.
I will be glad when they get more help it's sad how packed it be with no help. I commend the ones who show up faithfully
Sadly, due to Covid-19, the staffing shortages have drastically affected services- the last but not the least of which was I had to WAIT IN A LENGTHY LINE to scan and bag my over $200 worth of groceries myself -after shopping for them... I realize it's Covid's fault, but I'm going to find another Kroger at which to shop. Hopefully, they'll have someone working the meat dept., cashiers and baggers. If not- I'll be back over to Maple St. Thanks much to those who continue to work
It is a bit dated and the employees seem a little harrowed. However, the store has held up. The parking lot is tight, so watch for cross traffic from Westgate shoppers. As a heads up, they are currently only taking online appointments for flu shots.