I was waiting for my order, but unfortunately when I received it I didn’t inspected it and they didn’t add the items that I ordered even though I got charged for them
Atmosphere: 3
Food: 5
Service: 1
Frank Judge
I’m really disappointed with my experience at this Panda Express. I was served old, low-quality food that tasted like it had been sitting for a long time. When I brought it to their attention, they refused to replace it or make the situation right.
Good customer service means standing behind your food, and they didn’t. I won’t be coming back, and I wouldn’t recommend this location to anyone until they improve their freshness and customer service.
Atmosphere: 1
Food: 1
Service: 1
Zach Wilkinson
Seating somewhat limited. Has Coke Zero on-tap unlike some other locations. Can access without entering the mall. Convenient.
Atmosphere: 5
Food: 5
Service: 5
Christina
I love the food. Especially the honey shrimp dish.
Atmosphere: 4
Food: 5
Service: 4
Trooper Long
It’s okay 👍🏾
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Fried Rice, Honey Walnut Shrimp, Broccoli Beef, Black Pepper Chicken, Black Pepper Angus Steak
Nik
I gave 5 stars because I always really enjoy coming to this location. The staff is really friendly & they seem to all work together really well. However, I have stopped going to Panda Express entirely because I don't like that they don't willingly provide customers with sauce cups anymore. This isn't unique to this location so I don't want to punish them for it. This location will at least accommodate me if I ask for one & I can't say the same for other locations. I just feel bad whenever I ask for one & it makes me feel like Panda Express doesn't value me as a customer. I only ask for them if I'm buying the rangoons or an egg roll but it baffles me that I have to ask & the staff seems reluctant to provide me one every time.
The sauce cups probably cost less than $0.25 as a company so making me ask for one, especially if I'm spending money on sides, just doesn't sit right with me.
Atmosphere: 5
Food: 5
Service: 5
Jeremy Sheldon
Great food!
Atmosphere: 5
Food: 5
Service: 5
mike jones
Decent for quick lumch
Atmosphere: 3
Food: 3
Service: 4
Wendy Kuehn
waited 20 minutes in line. food was gross and tasted over cooked. carley was expressionless the store was dirty and garbage overflowing, tables all dirty. waisted time and money
Atmosphere: 1
Food: 1
Service: 1
Jason Hanson
Obviously, their maintenance department is not properly cleaning the ice machine inside where the ice cubes are made. I was filling my drink and out popped an ice with a big piece of black mold inside the ice cube. if you don’t clean inside at the condenser where the ice forms mold will present itself
I had an excellent experience at Panda Express in Briarwood Mall thanks to Finn. He was incredibly energetic, knowledgeable, and kind throughout the entire visit. What really stood out was how personable he made the interaction - he didn’t just serve food, he made it feel like a genuine customer experience. Finn’s positive attitude and professionalism made the meal that much more enjoyable. Employees like him really set a high standard for service.
Highly recommend stopping by if you’re in the area - hopefully you get the chance to be helped by Finn!
Atmosphere: 5
Food: 5
Service: 5
Larry Schulte
Good portions. Fresh food. Pleasant staff. Very clean!
Atmosphere: 4
Food: 5
Service: 5
Ashley D
Food tasted old and stale like it was sitting out for hours. Orange chicken was mostly bread no chicken.
Food: 2
Peggy Reimers
Exceptional, fast service. Great food! Clean store. I'm impressed by my first experience at a Panda Express!
Atmosphere: 5
Food: 5
Service: 5
Raine Guzman
Workers were so fast and nice, Finnegan especially stood out. Telling me about the rewards and everything! Thank you Finn!
I was waiting for my order, but unfortunately when I received it I didn’t inspected it and they didn’t add the items that I ordered even though I got charged for them
Atmosphere: 3
Food: 5
Service: 1
I’m really disappointed with my experience at this Panda Express. I was served old, low-quality food that tasted like it had been sitting for a long time. When I brought it to their attention, they refused to replace it or make the situation right.
Good customer service means standing behind your food, and they didn’t. I won’t be coming back, and I wouldn’t recommend this location to anyone until they improve their freshness and customer service.
Atmosphere: 1
Food: 1
Service: 1
Seating somewhat limited.
Has Coke Zero on-tap unlike some other locations.
Can access without entering the mall. Convenient.
Atmosphere: 5
Food: 5
Service: 5
I love the food. Especially the honey shrimp dish.
Atmosphere: 4
Food: 5
Service: 4
It’s okay 👍🏾
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Fried Rice, Honey Walnut Shrimp, Broccoli Beef, Black Pepper Chicken, Black Pepper Angus Steak
I gave 5 stars because I always really enjoy coming to this location. The staff is really friendly & they seem to all work together really well. However, I have stopped going to Panda Express entirely because I don't like that they don't willingly provide customers with sauce cups anymore. This isn't unique to this location so I don't want to punish them for it. This location will at least accommodate me if I ask for one & I can't say the same for other locations. I just feel bad whenever I ask for one & it makes me feel like Panda Express doesn't value me as a customer. I only ask for them if I'm buying the rangoons or an egg roll but it baffles me that I have to ask & the staff seems reluctant to provide me one every time.
The sauce cups probably cost less than $0.25 as a company so making me ask for one, especially if I'm spending money on sides, just doesn't sit right with me.
Atmosphere: 5
Food: 5
Service: 5
Great food!
Atmosphere: 5
Food: 5
Service: 5
Decent for quick lumch
Atmosphere: 3
Food: 3
Service: 4
waited 20 minutes in line. food was gross and tasted over cooked. carley was expressionless the store was dirty and garbage overflowing, tables all dirty. waisted time and money
Atmosphere: 1
Food: 1
Service: 1
Obviously, their maintenance department is not properly cleaning the ice machine inside where the ice cubes are made. I was filling my drink and out popped an ice with a big piece of black mold inside the ice cube. if you don’t clean inside at the condenser where the ice forms mold will present itself
Atmosphere: 2
Food: 5
Service: 3
Restaurantji Recommends
I had an excellent experience at Panda Express in Briarwood Mall thanks to Finn. He was incredibly energetic, knowledgeable, and kind throughout the entire visit. What really stood out was how personable he made the interaction - he didn’t just serve food, he made it feel like a genuine customer experience. Finn’s positive attitude and professionalism made the meal that much more enjoyable. Employees like him really set a high standard for service.
Highly recommend stopping by if you’re in the area - hopefully you get the chance to be helped by Finn!
Atmosphere: 5
Food: 5
Service: 5
Good portions. Fresh food. Pleasant staff. Very clean!
Atmosphere: 4
Food: 5
Service: 5
Food tasted old and stale like it was sitting out for hours. Orange chicken was mostly bread no chicken.
Food: 2
Exceptional, fast service. Great food! Clean store. I'm impressed by my first experience at a Panda Express!
Atmosphere: 5
Food: 5
Service: 5
Workers were so fast and nice, Finnegan especially stood out. Telling me about the rewards and everything! Thank you Finn!
Atmosphere: 5
Food: 5
Service: 5
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