I went here today for the first time. Please visit this location. It is conveniently located on Woodward Avenue, the food was fresh and delicious, and the staff members are kind (which means a lot in today’s world!). If you are looking for a light, yet filling and satisfying breakfast try the spinach florentine bagel with plain cream cheese and a strawberry banana smoothie. Morgan made my smoothie and Will (the manager) made the bagel. Thank you, Will and Morgan! Have a Happy New Year and God bless!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel
John Danielson
I just waited 30 minutes (no exaggeration) for two bagels. The last couple of times I've gone to this location, it took just as long. This is an all too common occurrence in this location. It takes a couple minutes to toast a bagel and cook an egg, everything else is prepared in advance. In all the time I've spent waiting for my orders, I've noticed that the store always appears to be adequately staffed, but the staff are all running around trying to do too many different overlapping things, and inevitably getting in each other's way. They might benefit from organizing their task operations to eliminate inefficiencies.
Atmosphere: 2
Food: 3
Service: 2
Jim Siterlet
Do yourself a favor and have Google give you directions to a better store. If you’re looking for a good New York style bagel place, this isn’t it. I ordered their Nova Lox and it was disgusting. It tasted like Florida’s red tide. Retch inducing fishy taste with enough salt to scare off parasites. The best recommendation for someone you don’t like. Straight up trash. I won’t go back.
Parking: Parking lot was empty because smart people don’t eat here.
Atmosphere: 2
Food: 1
Service: 2
Barbara Rosa
My boyfriend and I just went in today for our first time. (11/19/24) Everything was incredible!!! They have an extensive variety of delicious bagels!!! The entire menu looked amazing but we are vegetarians and can not unfortunately try everything. We got the 6 cheese bagels with regular and chive and onion cream cheese,twice baked hash brown and a Carmel macchiato. We absolutely will be back to try every bagel they have!!! The bagels are soft with a nice crunch and had a nice airy taste to them!!! The hash browns were delectable and the caramel macchiato had just right amount of sweetness and not too much caffeine!!! Our server and cashier had great energy and vibes. We highly recommend coming here!!! The atmosphere was pleasant and positive.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel with Cream Cheese, Iced Latte
Eijah Fuller
The food and staff are always great!
Atmosphere: 5
Food: 5
Service: 5
Taylor Cooper
If you're looking for a good coffee or latte this is not the place. It's self serve and the coffee tastes burnt. I bought an onion bagel it just wasn't toasted well. Kinda disappointed
Rachael Smith
I have tried eat here on 3 separate occasions. The first time they told me they were out of almost everything, the second time they were only accepting cash, and today they told me “we’re not taking anymore orders”. I thought maybe due to the time that they were closing but their website says they close at 2pm and I went in at 11. I honestly give up trying to eat here and will just take my breakfast sandwich and bagel needs to Royal Oaks Brueggers Bagels and Ferndales NY Bagels.
Service: 1
Awais Ghazali
I recently visited Einstein Bagels, and it was by far the worst brealfast experience I’ve ever had. As someone who is severely allergic to tomatoes, I made it very clear when I ordered that my sandwich should have no tomatoes. However, when I bit into it, I was shocked to find slices of tomatoes right in the middle! This wasn’t just a mistake; it was a careless oversight that could have had serious consequences for my health.
To make matters worse, when I brought this to the manager’s attention, they were incredibly rude and dismissive. Instead of apologizing or offering to fix the issue, the manager acted like it was my fault for not checking the sandwich myself. They showed zero concern for my allergy, didn’t listen to a word I said, and brushed me off as if my complaint didn’t matter. Insane how he handled it, never coming back.
The lack of professionalism, care, and basic respect for customer safety was appalling. I won’t be returning, and I’d advise anyone with dietary restrictions to stay far away from this place. Absolutely disgraceful…..
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Breakfast Sandwich
Den T
Pros. One of the best customer service experiences I’ve had at an Einstein bagels store. Kind. Welcoming. Efficient. Place is clean. Parking is plentiful. Cons. I came in the afternoon and the bagels were quite hard. They are a little light on the amount of cream cheese they place.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Breakfast Sandwich, Nova Lox
Bill P 3
Terrible service, hire more staff. Customers standing around in large crowds waiting for their orders. Managers only comment…. “You’re not the only one in line”. Take your business elsewhere. My complex order included 3 bagels and two sandwiches.
Did pick up service here. They are quick, easy, and awesome customer service.
Atmosphere: 5
Food: 5
Service: 5
Ban Mati
Great clean place with great employees. Matt and Toney work hard and provide exceptional service. The best Einstein bagel I been in❤️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel
Ahe
Why is the Manager always in a grumpy mood? If you don’t like your job, don’t work there simple. Your job is customer service, it’s not that hard. This review is specifically the African American man child of a manager. Beware… he gets super defensive if you disagree with him.
Never going back to this establishment again. That man needs to be let go.
Atmosphere: 1
Food: 1
Service: 1
Cassey Bennett
So this older tall white male act as though he doesn't want his job this guy works the cashier. Don't assume if I want my coffee ☕ the way you take it when I asked if I can have it the way I want it he gets very up tight very rude not friendly at all. If he doesn't want his job please let someone else have it with a nice and friendly attitude. He drives customers away.
C B
Visited today and DISGUSTED by not only the lack of customer service but the food. Cashier didn’t smile, wasn’t helpful, and could barely even hear her. Ordered an item that she asked numerous questions how I’d like it and didn’t even make it to my order. After the poor service there, we continued to wait 30 min for our food. When we finally got it, it was barely warm. The burrito seemed like it was nuked in microwave, bagel was tough to even chew, and the brisket sandwhich had very little meat! One person was making food and packing orders without gloves! Zero hospitality nor a care in the world about proving good food or service.
I went here today for the first time. Please visit this location. It is conveniently located on Woodward Avenue, the food was fresh and delicious, and the staff members are kind (which means a lot in today’s world!).
If you are looking for a light, yet filling and satisfying breakfast try the spinach florentine bagel with plain cream cheese and a strawberry banana smoothie.
Morgan made my smoothie and Will (the manager) made the bagel. Thank you, Will and Morgan!
Have a Happy New Year and God bless!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel
I just waited 30 minutes (no exaggeration) for two bagels. The last couple of times I've gone to this location, it took just as long. This is an all too common occurrence in this location. It takes a couple minutes to toast a bagel and cook an egg, everything else is prepared in advance. In all the time I've spent waiting for my orders, I've noticed that the store always appears to be adequately staffed, but the staff are all running around trying to do too many different overlapping things, and inevitably getting in each other's way. They might benefit from organizing their task operations to eliminate inefficiencies.
Atmosphere: 2
Food: 3
Service: 2
Do yourself a favor and have Google give you directions to a better store. If you’re looking for a good New York style bagel place, this isn’t it. I ordered their Nova Lox and it was disgusting. It tasted like Florida’s red tide. Retch inducing fishy taste with enough salt to scare off parasites. The best recommendation for someone you don’t like. Straight up trash. I won’t go back.
Parking: Parking lot was empty because smart people don’t eat here.
Atmosphere: 2
Food: 1
Service: 2
My boyfriend and I just went in today for our first time. (11/19/24) Everything was incredible!!! They have an extensive variety of delicious bagels!!! The entire menu looked amazing but we are vegetarians and can not unfortunately try everything. We got the 6 cheese bagels with regular and chive and onion cream cheese,twice baked hash brown and a Carmel macchiato. We absolutely will be back to try every bagel they have!!! The bagels are soft with a nice crunch and had a nice airy taste to them!!! The hash browns were delectable and the caramel macchiato had just right amount of sweetness and not too much caffeine!!! Our server and cashier had great energy and vibes. We highly recommend coming here!!! The atmosphere was pleasant and positive.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel with Cream Cheese, Iced Latte
The food and staff are always great!
Atmosphere: 5
Food: 5
Service: 5
If you're looking for a good coffee or latte this is not the place. It's self serve and the coffee tastes burnt. I bought an onion bagel it just wasn't toasted well. Kinda disappointed
I have tried eat here on 3 separate occasions. The first time they told me they were out of almost everything, the second time they were only accepting cash, and today they told me “we’re not taking anymore orders”. I thought maybe due to the time that they were closing but their website says they close at 2pm and I went in at 11. I honestly give up trying to eat here and will just take my breakfast sandwich and bagel needs to Royal Oaks Brueggers Bagels and Ferndales NY Bagels.
Service: 1
I recently visited Einstein Bagels, and it was by far the worst brealfast experience I’ve ever had. As someone who is severely allergic to tomatoes, I made it very clear when I ordered that my sandwich should have no tomatoes. However, when I bit into it, I was shocked to find slices of tomatoes right in the middle! This wasn’t just a mistake; it was a careless oversight that could have had serious consequences for my health.
To make matters worse, when I brought this to the manager’s attention, they were incredibly rude and dismissive. Instead of apologizing or offering to fix the issue, the manager acted like it was my fault for not checking the sandwich myself. They showed zero concern for my allergy, didn’t listen to a word I said, and brushed me off as if my complaint didn’t matter. Insane how he handled it, never coming back.
The lack of professionalism, care, and basic respect for customer safety was appalling. I won’t be returning, and I’d advise anyone with dietary restrictions to stay far away from this place. Absolutely disgraceful…..
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Breakfast Sandwich
Pros. One of the best customer service experiences I’ve had at an Einstein bagels store. Kind. Welcoming. Efficient. Place is clean. Parking is plentiful. Cons. I came in the afternoon and the bagels were quite hard. They are a little light on the amount of cream cheese they place.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Breakfast Sandwich, Nova Lox
Terrible service, hire more staff. Customers standing around in large crowds waiting for their orders. Managers only comment…. “You’re not the only one in line”. Take your business elsewhere. My complex order included 3 bagels and two sandwiches.
Atmosphere: 2
Food: 3
Service: 1
Restaurantji Recommends
Did pick up service here. They are quick, easy, and awesome customer service.
Atmosphere: 5
Food: 5
Service: 5
Great clean place with great employees.
Matt and Toney work hard and provide exceptional service.
The best Einstein bagel I been in❤️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel
Why is the Manager always in a grumpy mood? If you don’t like your job, don’t work there simple. Your job is customer service, it’s not that hard. This review is specifically the African American man child of a manager. Beware… he gets super defensive if you disagree with him.
Never going back to this establishment again. That man needs to be let go.
Atmosphere: 1
Food: 1
Service: 1
So this older tall white male act as though he doesn't want his job this guy works the cashier. Don't assume if I want my coffee ☕ the way you take it when I asked if I can have it the way I want it he gets very up tight very rude not friendly at all. If he doesn't want his job please let someone else have it with a nice and friendly attitude. He drives customers away.
Visited today and DISGUSTED by not only the lack of customer service but the food.
Cashier didn’t smile, wasn’t helpful, and could barely even hear her. Ordered an item that she asked numerous questions how I’d like it and didn’t even make it to my order. After the poor service there, we continued to wait 30 min for our food. When we finally got it, it was barely warm. The burrito seemed like it was nuked in microwave, bagel was tough to even chew, and the brisket sandwhich had very little meat! One person was making food and packing orders without gloves! Zero hospitality nor a care in the world about proving good food or service.
Atmosphere: 1
Food: 1
Service: 1
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