Went to Baskin to get ice cream. Asked for sherbert out of that, no gold ribbon crunch. Fine, we order two donuts. Pull off no receipt given with only one donut.
Atmosphere: 1
Food: 1
Service: 1
Leo Fendt
Worst place every terrible employyes they should all be fired.
Maliyah
This place sucks closes early and has the worst customer service. DO NOT GO HERE EVER.
Frankie Kaminski
The rocky road sucks
Alyssa Hardy
If I could leave 0 stars I would. First the app wont let me use my card so i had to add money on a online card .... then it wont let me use it in check out.... so now i call and go in store and cant even get the cake because they dont have the ingredients!?!?!? How do you offer a cake online but it's not instore?! Also how does your phone not work??? Very poor customer service!
Lakhdar Boudeguig
As soon as I walked in, I was greeted by a polite lady who had a warm smile on her face. She welcomed me to the shop and asked if she could help me with anything. I was impressed by her courteousness and helpfulness, and she immediately made me feel welcome.As I was browsing through the various flavors of ice cream, the staff was very knowledgeable about the ingredients used in each flavor, and they were happy to explain to me the differences between them. I appreciated their attention to detail and their willingness to answer my questions.
Whitley
The worker was extremely racist, an Indian man to me. He messed up my order then yelled at my over free straws. Smh never again!
Shay Lighten
They are NOT 24hrs this location closes at 1145pm. Even though the sign on the door says 12am and Google says 24hrs.
Shirley Carr
Croissant breakfast sandwich are nasty I had to throw mine away
Margaret Hoover
Passing by the other day, it was a bitter cold Sunday but I was so happy when she slid that window open.. I got the biggest strawberry shake and was impressed, see ya thursday
I was looking forward to going to "31"Flavors and a was very disappointed to find that under the "false advertising sign" they only had 20 flavors not the, advertised, 31. Just like the one on Telegraph road in Dearborn Heights. I won't ever be going back.Rick Zorn
Footprints266956
Asked for a chocolate milkshake and was given a vanilla. They only had 6 Flavors and no chocolate ice cream or syrup. Didn’t tell me that until they gave me the vanilla one. Not returning. Use to love Baskin and. Robbins.
Judi Montanbeau
My son, his fiance and I stopped in this Baskin Robin's for some ice cream on October 12, 2021. It used to be 31 flavors but they only had 8 different ice creams available to choose from. So we were just going to pick from those available and I asked for a banana split. He said "no, we dont have." I said what dont you have? He said we dont have. Again I said what dont you have? He said bananas. I said you have 25 or so bananas on that banana rack right there. He said" we only use those for smoothies" what the heck! Really! We went to DQ
Mark
I would give this place a 0 if I could. This location is so slow for no apparent reason. But enough about that, let's talk about my experience today.I went through the drive-thru line for 2 scoops of Chocolate Chip Cookie Dough Ice Cream in a cup. Once I was given my cup, I drove about 30ft away from the window when I realized my Ice Cream doesn't look to be what I ordered.It was cars behind me so I parked and decided to go in the lobby area to exchange it. I was greated by a male that asked me what was wrong. I asked him is this like a new cookie dough you carry now. I showed him the cream and he says that's our cookie dough. He also stated that's always been our cookie dough, that's how it looks.He says wait a second then a women comes over. She asks how could she help me. I assume she was in some sort of leadership role. She asked what the problem was because I came in holding Ice cream in a cup and I had questions about it.I explained to her that this isn't what I ordered. She asked what was my order. I said 2 scoops of cookie dough. She looked at it and assured me that I indeed had cookie dough. I said no this isn't cookie dough. She says unfortunately sir it is. I then disagreed with her again.A young girl then interjected, she says I scooped the cream and that is our cookie dough, let me show you. She walks me over to the cream and points. I said, that's says "VEGAN" Cookie dough. So now you give people Vegan cookie dough without telling them when the ask for cookie dough. She says well that's all we have.A young male standing near her overheard us and said, No, do you want this sir, while pointing. There it is sitting there "Regular" cookie dough. I said yes that's it. The girl that scooped my 2 scoops looks at the regular cookie dough sitting there. She didn't say a word. Not a sorry or apology or my bad, nothing.She just grabbed a cup, scooped the cream and put it on the counter.How does THREE PEOPLE working at a Ice cream place not know about standard, non vegan cookie dough Ice cream. People in this location is just useless and slow.Wont be back and you should never go here either!
Mary Winsininski
Wow! Pulled up at 840pm. Doors were locked. People inside eating food. My kids and I sat there googling to find another location to get ice cream while the other customers stared at us through the window. Must have been friends of the workers. Well, I’ll never spend a penny there
Went to Baskin to get ice cream. Asked for sherbert out of that, no gold ribbon crunch. Fine, we order two donuts. Pull off no receipt given with only one donut.
Atmosphere: 1
Food: 1
Service: 1
Worst place every terrible employyes they should all be fired.
This place sucks closes early and has the worst customer service. DO NOT GO HERE EVER.
The rocky road sucks
If I could leave 0 stars I would. First the app wont let me use my card so i had to add money on a online card .... then it wont let me use it in check out.... so now i call and go in store and cant even get the cake because they dont have the ingredients!?!?!? How do you offer a cake online but it's not instore?! Also how does your phone not work??? Very poor customer service!
As soon as I walked in, I was greeted by a polite lady who had a warm smile on her face. She welcomed me to the shop and asked if she could help me with anything. I was impressed by her courteousness and helpfulness, and she immediately made me feel welcome.As I was browsing through the various flavors of ice cream, the staff was very knowledgeable about the ingredients used in each flavor, and they were happy to explain to me the differences between them. I appreciated their attention to detail and their willingness to answer my questions.
The worker was extremely racist, an Indian man to me. He messed up my order then yelled at my over free straws. Smh never again!
They are NOT 24hrs this location closes at 1145pm. Even though the sign on the door says 12am and Google says 24hrs.
Croissant breakfast sandwich are nasty I had to throw mine away
Passing by the other day, it was a bitter cold Sunday but I was so happy when she slid that window open.. I got the biggest strawberry shake and was impressed, see ya thursday
Restaurantji Recommends
I was looking forward to going to "31"Flavors and a was very disappointed to find that under the "false advertising sign" they only had 20 flavors not the, advertised, 31. Just like the one on Telegraph road in Dearborn Heights. I won't ever be going back.Rick Zorn
Asked for a chocolate milkshake and was given a vanilla. They only had 6 Flavors and no chocolate ice cream or syrup. Didn’t tell me that until they gave me the vanilla one. Not returning. Use to love Baskin and. Robbins.
My son, his fiance and I stopped in this Baskin Robin's for some ice cream on October 12, 2021. It used to be 31 flavors but they only had 8 different ice creams available to choose from. So we were just going to pick from those available and I asked for a banana split. He said "no, we dont have." I said what dont you have? He said we dont have. Again I said what dont you have? He said bananas. I said you have 25 or so bananas on that banana rack right there. He said" we only use those for smoothies" what the heck! Really! We went to DQ
I would give this place a 0 if I could. This location is so slow for no apparent reason. But enough about that, let's talk about my experience today.I went through the drive-thru line for 2 scoops of Chocolate Chip Cookie Dough Ice Cream in a cup. Once I was given my cup, I drove about 30ft away from the window when I realized my Ice Cream doesn't look to be what I ordered.It was cars behind me so I parked and decided to go in the lobby area to exchange it. I was greated by a male that asked me what was wrong. I asked him is this like a new cookie dough you carry now. I showed him the cream and he says that's our cookie dough. He also stated that's always been our cookie dough, that's how it looks.He says wait a second then a women comes over. She asks how could she help me. I assume she was in some sort of leadership role. She asked what the problem was because I came in holding Ice cream in a cup and I had questions about it.I explained to her that this isn't what I ordered. She asked what was my order. I said 2 scoops of cookie dough. She looked at it and assured me that I indeed had cookie dough. I said no this isn't cookie dough. She says unfortunately sir it is. I then disagreed with her again.A young girl then interjected, she says I scooped the cream and that is our cookie dough, let me show you. She walks me over to the cream and points. I said, that's says "VEGAN" Cookie dough. So now you give people Vegan cookie dough without telling them when the ask for cookie dough. She says well that's all we have.A young male standing near her overheard us and said, No, do you want this sir, while pointing. There it is sitting there "Regular" cookie dough. I said yes that's it. The girl that scooped my 2 scoops looks at the regular cookie dough sitting there. She didn't say a word. Not a sorry or apology or my bad, nothing.She just grabbed a cup, scooped the cream and put it on the counter.How does THREE PEOPLE working at a Ice cream place not know about standard, non vegan cookie dough Ice cream. People in this location is just useless and slow.Wont be back and you should never go here either!
Wow! Pulled up at 840pm. Doors were locked. People inside eating food. My kids and I sat there googling to find another location to get ice cream while the other customers stared at us through the window. Must have been friends of the workers. Well, I’ll never spend a penny there