I had a $10,000 credit limit. I had $3,864.39 in purchases. I paid off the full bill so I would have a zero balance. The next day I had a balance of $36.08. I asked what the charges were for and was told that it was for purchases that didn't make the previous cycle. When I went to pay it had grown to $102.74. I was told that it was for interest on the $36.08. More than 200% interest. I asked to have the interest removed and was denied even though I've never had a late fee or missed a payment. I payed the bill and canceled my card immediately. They told 3 different stories. 1st it was interest for charges that didn't make the February cycle. Then interest that didn't make the January cycle. Finally it was a late fee even though she admitted that I never recommend Capitol One Bank to anyone. They're crooks. a late fee in 14 years. I wouldn't
Robert Birkenshaw
So far Awesome
James Valdez
I am on the fence with Capital one. One of my cards expired in November 2023. It says they will send a new card 4 weeks pryer to expiration. Never came. Sent numerous messages, said again on the way.I finally was able to talk to someone and they would expedite one for $50.00. Are you kidding me. I have to pay for Capital one's mistake. Wow!
Abigail A. Enaibre
Capital has gotten on my last nerve. All of their Agents give you different information on one question. I was charged a late fee for an automatic account because of $1.An agent told me on the phone after cancelling my automatic payment to call and make payment the following month, only for capital one to charge me late fee for what is not a late fee.When I called as usual they will tell you is nothing they can do above it.Horrible customer serviceHorrible supervisor (vivian)Horrible credit careHorrible interest chargeHorrible team members most I wonder if there is ever an orientation upon employment because the customer service don’t know what they are doing.All capital one cares about is late fee and interest charges.
N L
Why are there Zero Capital One in person branches in Michigan...??? Smh
Jennifer Sommerfield
Great staff! Fast and friendly. Thanks ladies for great service
Juani Stel
Great ATMs
Nate M
Why are there Zero Capital One in person branches in Michigan...??? Smh
Ramon Makowski
This message is not about this ATM.My message is to Capitol One Credit Card people.Thank you for approving me for my card I used it today to buy my groceries for the week couldn't of done it without you thanks much appreciated
Travis Dokes
Horrible identity verification. I had to have my identity verified in order to receive a new card after someone had stolen my original card. It has now been 2 months since the incident I have sent my id to capital one many times over the last several weeks and every time they find some reason for it to not be accepted. I just called again for the 29th time literally and was informed that my last fax was never received and that the copy I sent them through the mail was according to them "lost".
I went to the Downtown Detroit Capital One Cafe today for the first time to use the ATM to make a cash deposit. There were three ATMs onsite, two in the front vestibule that offer 24-hour access and one tucked away discreetly in the back of the cafe. The ambassadors on shift were both friendly and eager to assist.
Saleh Elgahmi
Very bad costumer service canceled my card without my consent or authorization they said the only thing they can do is send a new one within 2/3 business days really don’t recommend you to operate with them
Sari G.
This place is the best!!!! Great loc in downtown Detroit! Amazing baristas and phenomenal deals for capital one card holders!!! Great coffee and drinks!!
Duraid M.
Excellent selection of Peet's coffee hot and cold beverages that will not confuse you. A lovely selection of hot, cold sandwiches and snacks. If you have a Capital One card, all the made-to-order hot and cold drinks are half off(a great deal). The staff are friendly and always greet you upon entrance, and if you have any questions about any Capital One product, they can help. If you need to pay your Capital One bill, you can do so 24 hours a day at their automated machines. I opened a children's saving account with their help, and it was easy to do so. The wifi is excellent and accessible, and the view of Woodward Ave and the Detroit skyline is magnificent. And they have outdoor seating in nice weather right on Woodward Ave.
April Clemons
Love the crew there always welcoming GREAT VIBES & customer service
I had a $10,000 credit limit. I had $3,864.39 in purchases. I paid off the full bill so I would have a zero balance. The next day I had a balance of $36.08. I asked what the charges were for and was told that it was for purchases that didn't make the previous cycle. When I went to pay it had grown to $102.74. I was told that it was for interest on the $36.08. More than 200% interest. I asked to have the interest removed and was denied even though I've never had a late fee or missed a payment. I payed the bill and canceled my card immediately. They told 3 different stories. 1st it was interest for charges that didn't make the February cycle. Then interest that didn't make the January cycle. Finally it was a late fee even though she admitted that I never recommend Capitol One Bank to anyone. They're crooks. a late fee in 14 years. I wouldn't
So far Awesome
I am on the fence with Capital one. One of my cards expired in November 2023. It says they will send a new card 4 weeks pryer to expiration. Never came. Sent numerous messages, said again on the way.I finally was able to talk to someone and they would expedite one for $50.00. Are you kidding me. I have to pay for Capital one's mistake. Wow!
Capital has gotten on my last nerve. All of their Agents give you different information on one question. I was charged a late fee for an automatic account because of $1.An agent told me on the phone after cancelling my automatic payment to call and make payment the following month, only for capital one to charge me late fee for what is not a late fee.When I called as usual they will tell you is nothing they can do above it.Horrible customer serviceHorrible supervisor (vivian)Horrible credit careHorrible interest chargeHorrible team members most I wonder if there is ever an orientation upon employment because the customer service don’t know what they are doing.All capital one cares about is late fee and interest charges.
Why are there Zero Capital One in person branches in Michigan...??? Smh
Great staff! Fast and friendly. Thanks ladies for great service
Great ATMs
Why are there Zero Capital One in person branches in Michigan...??? Smh
This message is not about this ATM.My message is to Capitol One Credit Card people.Thank you for approving me for my card I used it today to buy my groceries for the week couldn't of done it without you thanks much appreciated
Horrible identity verification. I had to have my identity verified in order to receive a new card after someone had stolen my original card. It has now been 2 months since the incident I have sent my id to capital one many times over the last several weeks and every time they find some reason for it to not be accepted. I just called again for the 29th time literally and was informed that my last fax was never received and that the copy I sent them through the mail was according to them "lost".
Restaurantji Recommends
I went to the Downtown Detroit Capital One Cafe today for the first time to use the ATM to make a cash deposit. There were three ATMs onsite, two in the front vestibule that offer 24-hour access and one tucked away discreetly in the back of the cafe. The ambassadors on shift were both friendly and eager to assist.
Very bad costumer service canceled my card without my consent or authorization they said the only thing they can do is send a new one within 2/3 business days really don’t recommend you to operate with them
This place is the best!!!! Great loc in downtown Detroit! Amazing baristas and phenomenal deals for capital one card holders!!! Great coffee and drinks!!
Excellent selection of Peet's coffee hot and cold beverages that will not confuse you. A lovely selection of hot, cold sandwiches and snacks. If you have a Capital One card, all the made-to-order hot and cold drinks are half off(a great deal). The staff are friendly and always greet you upon entrance, and if you have any questions about any Capital One product, they can help. If you need to pay your Capital One bill, you can do so 24 hours a day at their automated machines. I opened a children's saving account with their help, and it was easy to do so. The wifi is excellent and accessible, and the view of Woodward Ave and the Detroit skyline is magnificent. And they have outdoor seating in nice weather right on Woodward Ave.
Love the crew there always welcoming GREAT VIBES & customer service