The slowest, the most disorganized staff. Be prepared, this is like no other McDonald's you've been to before. Complete disappointment
Food: 1
Service: 1
Jennifer Stoll
If I could leave a negative star I would. This was my first visit to this establishment within the airport. Service at 4:45am on a Monday morning (the day after Easter) and the staff was extremely rude and made everyone feel as if we were an inconvenience. At the kiosk I ordered 1 sandwich and a medium decaf coffee with 2 cream & 2 sugar. I was handed my bag and a small cup. My bag had 2 ticket #'s on it. I kindly pointed this out to the clerk and my bag was snatched. It was taken to the back to verify the contents. She returned my bag and said it was mine. I went to hand her the small cup of coffee and said, "I don't believe this drink is mine, it's a small. I ordered a medium decaf." The cup in my hand was clearly a small. She said.. that's yours and it's a medium. As I looked over to several other orders waiting to be picked up, cups of small, medium and large were visibly sitting there. I again kindly said to her, "this is a small cup and I ordered a decaf." She snatched the cup and walked away. Minutes later she came with a medium cup and walked away. Again.... this was my first time to this location. I don't know their processes or where anything is located. I opened my coffee and it was black. I walked up to another clerk and asked if my drink was correct because it's black and I ordered decaf with cream. He said "we don't cater to anyone like that any more, if you want cream get it yourself." Uuummmmm WOW! There was no cream or sugar by the soda machine so I asked where I could find some and he responded, "in the front, since covid, you people don't want us touching your stuff so we quit making it the way you request." If that's the case, then remove the customized option when ordering. All I can say here is ... a little kindness in your tone can go a long way. We choose our jobs or careers to take care of ourselves and our families. If you don't like what you do then go someplace else. There is no reason to be rude and condescending to others. I walked away praying for each of those workers to have a better day and any other person walking in there has a better experience than I did.
Atmosphere: 1
Food: 3
Service: 1
Sarah Last
Even if you request fresh nuggets or fresh fries you get "they're all fresh" which clearing they are not. Prices are high too, even for being in an airport.
Atmosphere: 3
Food: 2
Service: 2
Brenda McCallum
Had a hair in my food. Unfortunately.
Food: 2
Eduardo Osegueda
The manager was very friendly! best service ive had at any
Service: 5
Earl Smith
Food was pretty fresh this time thank you.Wheelchair accessibility: Easy access for handicapped.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Premiums Spicy Mcchicken
Nick Flegg
I thought that if Ameicans were going to be good at anything, it would be fast food. I was wrong.
Atmosphere: 1
Food: 1
Service: 1
Kerry Krivoshein
Food was good and freshly made, but the layout of the facility was confusing and awkward. The lines for ordering and picking up food were too close together and seem like they were crammed between counter and condiment area. Employees seemed to struggle with keeping up with volume of customers.
Atmosphere: 3
Food: 4
Service: 3
Markitta Lewis
Rude customer service for a simple cup of coffee. Very disappointing and bad representation for such a reputable global company.
Service: 1
Luis Lezama
There was a big guy scolding the customers and his co-workers partners, nobody can work in a customer service restaurant being
Chicken burger was stale and soggy, had to throw it away.
Food: 1
Michael Patton
Sorry but I don't dine at McDonalds unless there is a deal.
Atmosphere: 1
Food: 1
Service: 1
Yrma Cornejo
Awful people! They do not know courtesy or good manners. They wanted to charge me for a bit of hot
Atmosphere: 1
Food: 3
Service: 1
Katelyn Townsend
Ordered on kiosk, ordered a 6 piece nugget with sauce. Recipe doesn't print. Got food and had no sauce so had to go back up. Look at food and all I got was a 4 piece...
Atmosphere: 2
Food: 3
Service: 3
David Ledesma
Employee said that they open at 5 am. In reality, it opens whenever they want.
The slowest, the most disorganized staff. Be prepared, this is like no other McDonald's you've been to before. Complete disappointment
Food: 1
Service: 1
If I could leave a negative star I would. This was my first visit to this establishment within the airport. Service at 4:45am on a Monday morning (the day after Easter) and the staff was extremely rude and made everyone feel as if we were an inconvenience. At the kiosk I ordered 1 sandwich and a medium decaf coffee with 2 cream & 2 sugar. I was handed my bag and a small cup. My bag had 2 ticket #'s on it. I kindly pointed this out to the clerk and my bag was snatched. It was taken to the back to verify the contents. She returned my bag and said it was mine. I went to hand her the small cup of coffee and said, "I don't believe this drink is mine, it's a small. I ordered a medium decaf." The cup in my hand was clearly a small. She said.. that's yours and it's a medium. As I looked over to several other orders waiting to be picked up, cups of small, medium and large were visibly sitting there. I again kindly said to her, "this is a small cup and I ordered a decaf." She snatched the cup and walked away. Minutes later she came with a medium cup and walked away. Again.... this was my first time to this location. I don't know their processes or where anything is located. I opened my coffee and it was black. I walked up to another clerk and asked if my drink was correct because it's black and I ordered decaf with cream. He said "we don't cater to anyone like that any more, if you want cream get it yourself." Uuummmmm WOW! There was no cream or sugar by the soda machine so I asked where I could find some and he responded, "in the front, since covid, you people don't want us touching your stuff so we quit making it the way you request." If that's the case, then remove the customized option when ordering. All I can say here is ... a little kindness in your tone can go a long way. We choose our jobs or careers to take care of ourselves and our families. If you don't like what you do then go someplace else. There is no reason to be rude and condescending to others. I walked away praying for each of those workers to have a better day and any other person walking in there has a better experience than I did.
Atmosphere: 1
Food: 3
Service: 1
Even if you request fresh nuggets or fresh fries you get "they're all fresh" which clearing they are not. Prices are high too, even for being in an airport.
Atmosphere: 3
Food: 2
Service: 2
Had a hair in my food. Unfortunately.
Food: 2
The manager was very friendly! best service ive had at any
Service: 5
Food was pretty fresh this time thank you.Wheelchair accessibility: Easy access for handicapped.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Premiums Spicy Mcchicken
I thought that if Ameicans were going to be good at anything, it would be fast food. I was wrong.
Atmosphere: 1
Food: 1
Service: 1
Food was good and freshly made, but the layout of the facility was confusing and awkward. The lines for ordering and picking up food were too close together and seem like they were crammed between counter and condiment area. Employees seemed to struggle with keeping up with volume of customers.
Atmosphere: 3
Food: 4
Service: 3
Rude customer service for a simple cup of coffee. Very disappointing and bad representation for such a reputable global company.
Service: 1
There was a big guy scolding the customers and his co-workers partners, nobody can work in a customer service restaurant being
Atmosphere: 1
Food: 5
Service: 2
Restaurantji Recommends
Chicken burger was stale and soggy, had to throw it away.
Food: 1
Sorry but I don't dine at McDonalds unless there is a deal.
Atmosphere: 1
Food: 1
Service: 1
Awful people! They do not know courtesy or good manners. They wanted to charge me for a bit of hot
Atmosphere: 1
Food: 3
Service: 1
Ordered on kiosk, ordered a 6 piece nugget with sauce. Recipe doesn't print. Got food and had no sauce so had to go back up. Look at food and all I got was a 4 piece...
Atmosphere: 2
Food: 3
Service: 3
Employee said that they open at 5 am. In reality, it opens whenever they want.
Atmosphere: 4
Food: 3
Service: 2
Recommended dishes: Sausage Biscuit