I purchased 4 meals from here 2 of which were kids meals that had the toys missing, one of which was a fiery crispy chicken sandwich. I got home and took a bite out of it and it was absolutely disgusting rubber I had my girlfriend try it and it was the exact same result. I threw it out in the trash and when I called them to ask for a refund they Said that I need to bring my chewed and spit up sandwich from the trash back to get a refund which was absolutely ridiculous. As I was bringing the sandwich back the remnants of the chewed and spit out sandwich in the bag fell through after making the bag soggy. I tried to call them to let them know that the trash sandwich seeped through the bag on the way to return it and they said that I can't get a refund without it even though i had the receipt and had spent 40$ on dinner.
Atmosphere: 1
Food: 1
Service: 1
Tish Harder
Love the food but don't know why the lobby is only open till 8:30pm. I for one hate going in the drive thru and waiting with my car running and wasting gas. Wish dine in was open at least till 10.
Alita Hill
Disappointed. It used to be one of the better BK. Today, did a walk in order, because we were using a coupon. I went to the counter to check, after 15 minutes, because several other people had ordered and received their food. As I got to the counter, a drive through customer came in, they were given the wrong order....ours. technically I should have asked for a whole, freshly made order, or at least the fries, but I just wanted out of there, so I took our bag. We won't be back to that store.
Atmosphere: 2
Food: 2
Service: 1
Michael Hill
Sitting here now. 26 minutes from ordering. Asked why it's so long. First answer at 15 minutes: I don't know, man. Now: We gave your order to someone in the drive thru. So we continue to wait. At 29 minutes they give us our food. Wednesday seems to be the B team. Also they don't think they have the churos. Not sure if they did not get them here or are already out of them.
Atmosphere: 1
Service: 1
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Went through the drive thru, today, just now. Woman on headset immediately “go ahead with your order” in a bored, rude tone. i said just a second please. Not even a minute later “go ahead with your order.” tone ruder than before To which then i repeated once more “just a second please” she then told us to get out of the drive thru and have a good day. will not be returning.
Atmosphere: 1
Food: 1
Service: 1
Greg Schanick
Went through the drive thru, it was absolutely terribly slow, very expensive. People were driving away because it's ridiculously slow. They have 2 places to order but, cannot keep up at the windows. Short on help!
Atmosphere: 1
Food: 3
Service: 1
James Davis
Burger Kings are starting to hit it out of the park lately. Enjoy it while you can before demand becomes high and workers quit due to lack of pay and we re-enter another 10 year funk of old burgers, old fries, and trashy service.
Atmosphere: 4
Food: 5
Service: 4
Mona Jordan
Very good
Atmosphere: 5
Food: 5
Service: 5
Mitch Gibson
This Burger King was going to hell fast and my husband and I stopped going, service was crappy and food was even crappier.. but then came the new owner and she got new employees and she turned it right around.. now id recommend this one in Dowagiac Michigan, to any of my family and friends and strangers... The food is always fresh and the owner is usually on site.. and if the owner and manager are reading this review, thank you, you guys are doing an amazing job.. please keep it up..
Waited almost 10 minutes for food at drive through with no one in front of us. I figuted it would at least be fresh. Had a single whopper meal and a 8 piece chicken nugget. Whopper was ok but nuggets were barely warm along with the fries.
They didn't include the asked for dipping sauce and when my wife asked, manager rolled her eyes, shook her head and never said sorry or anything.
I know working in fast food can be frustrating and it's hard to get and keep help but when you pay $16 for a sub par meal, it's frustrating for the customers too. If they can't do better than this, they should just close. Will not be back.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Hamburger
Vivek Mandloi
Food is okay but it took a lot of time to prepare our order
Atmosphere: 4
Food: 5
Service: 3
Kari Davis-Tartt
I used a family meal coupon and the guy at counter rolled his eyes and sighed at me...?
I purchased 4 meals from here 2 of which were kids meals that had the toys missing, one of which was a fiery crispy chicken sandwich. I got home and took a bite out of it and it was absolutely disgusting rubber I had my girlfriend try it and it was the exact same result. I threw it out in the trash and when I called them to ask for a refund they Said that I need to bring my chewed and spit up sandwich from the trash back to get a refund which was absolutely ridiculous. As I was bringing the sandwich back the remnants of the chewed and spit out sandwich in the bag fell through after making the bag soggy. I tried to call them to let them know that the trash sandwich seeped through the bag on the way to return it and they said that I can't get a refund without it even though i had the receipt and had spent 40$ on dinner.
Atmosphere: 1
Food: 1
Service: 1
Love the food but don't know why the lobby is only open till 8:30pm. I for one hate going in the drive thru and waiting with my car running and wasting gas. Wish dine in was open at least till 10.
Disappointed. It used to be one of the better BK. Today, did a walk in order, because we were using a coupon. I went to the counter to check, after 15 minutes, because several other people had ordered and received their food. As I got to the counter, a drive through customer came in, they were given the wrong order....ours. technically I should have asked for a whole, freshly made order, or at least the fries, but I just wanted out of there, so I took our bag. We won't be back to that store.
Atmosphere: 2
Food: 2
Service: 1
Sitting here now. 26 minutes from ordering. Asked why it's so long. First answer at 15 minutes: I don't know, man. Now: We gave your order to someone in the drive thru. So we continue to wait. At 29 minutes they give us our food. Wednesday seems to be the B team. Also they don't think they have the churos. Not sure if they did not get them here or are already out of them.
Atmosphere: 1
Service: 1
Went through the drive thru, today, just now. Woman on headset immediately “go ahead with your order” in a bored, rude tone. i said just a second please. Not even a minute later “go ahead with your order.” tone ruder than before To which then i repeated once more “just a second please” she then told us to get out of the drive thru and have a good day. will not be returning.
Atmosphere: 1
Food: 1
Service: 1
Went through the drive thru, it was absolutely terribly slow, very expensive. People were driving away because it's ridiculously slow. They have 2 places to order but, cannot keep up at the windows. Short on help!
Atmosphere: 1
Food: 3
Service: 1
Burger Kings are starting to hit it out of the park lately. Enjoy it while you can before demand becomes high and workers quit due to lack of pay and we re-enter another 10 year funk of old burgers, old fries, and trashy service.
Atmosphere: 4
Food: 5
Service: 4
Very good
Atmosphere: 5
Food: 5
Service: 5
This Burger King was going to hell fast and my husband and I stopped going, service was crappy and food was even crappier.. but then came the new owner and she got new employees and she turned it right around.. now id recommend this one in Dowagiac Michigan, to any of my family and friends and strangers... The food is always fresh and the owner is usually on site.. and if the owner and manager are reading this review, thank you, you guys are doing an amazing job.. please keep it up..
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Cheeseburger, Whopper Sandwich, Chicken Nuggets, Impossible Whopper, Onion Rings, Hershey's Sundae Pie, BK Chicken Fries, French Toast Sticks, Classic Wrap Spicy Wrap Honey Mustard Wrap, Bacon Egg & Cheese Croissan'Wich Hasbrowns Fully Loaded Biscuit, Rodeo Burger, Bacon King
Great food, excellent service, two thumbs up??
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Waited almost 10 minutes for food at drive through with no one in front of us. I figuted it would at least be fresh. Had a single whopper meal and a 8 piece chicken nugget. Whopper was ok but nuggets were barely warm along with the fries.
They didn't include the asked for dipping sauce and when my wife asked, manager rolled her eyes, shook her head and never said sorry or anything.
I know working in fast food can be frustrating and it's hard to get and keep help but when you pay $16 for a sub par meal, it's frustrating for the customers too. If they can't do better than this, they should just close. Will not be back.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Hamburger
Food is okay but it took a lot of time to prepare our order
Atmosphere: 4
Food: 5
Service: 3
I used a family meal coupon and the guy at counter rolled his eyes and sighed at me...?
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Whopper Sandwich, Impossible Whopper, Onion Rings, Hamburger, Rodeo King
Order was wrong, fries cold
Atmosphere: 2
Food: 3
Service: 1
It's was horrible... the service was bad, not friendly and rude. Food was cold and rubbery
Atmosphere: 2
Food: 1
Service: 1
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