Bar & Grill near East Jordan

“We have had great service here in the past and great food. They even made a special pasta for my granddaughter. But last night was a disaster. They were out of so many options on the menu. When we ordered our burgers she said she cannot guarantee they will be made the temperature we requested because they are so busy. Wow, really? When ordering drinks so many options of beers not available. She didn’t know what brands of scotch and vodka were available. We asked for a drink menu but she couldn’t be bothered with that but continued to muddle through her iPad lists. When our food came, I had asked for my burger to be without bun. But they didn’t include the aoli sauce so I asked for some for my burger. My husbands wings came out very dry and just a dab of sauce in the bottom of the basket. So he asked for more buffalo sauce. Waitress said “oh they were tossed in sauce already. Maybe they were just sitting for awhile waiting for the other food to be done.” WOW, really? Well they are too dry. Need more sauce. Then when the bill came they charged us $2.00 for the sauces! We complained and she said she had to charge us. We asked to speak to the manager. SHE argued with us. She said she watched them toss our wings in the 2 oz of sauce and they were fine. I said there absolutely was no white aoli sauce on my burger. She said she would be ok taking that charge off. But since when do you argue with a customer? Especially someone who is a regular and have gotten those same things in the past and had appropriate sauces. Just too bad that even a manager would act this way. We hate being nickel and dimed for everything. Give it a try. They normally do have good food. Most of the time we have good service but last night was very trying.“

“Don’t skip this gem. Their burgers are absolutely delicious. Hands down among the top burgers I’ve ever eaten. Since discovering them, we have been back several times for more burgers. This place is a no BS dive bar with the sweetest bar dog, Lacey. I love a good dive and the tavern checks all the marks. Chris and staff, thank you for providing locals with year round delicious eats and great service! We appreciate you!“