Starbucks
1141 E Grand River Ave, East Lansing
(517) 333-1532
Recent Reviews
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baristas were friendly and helpful, service was great! location is clean
Atmosphere: 5
Food: 5
Service: 5
+Very clean bathrooms (bathroom code is 15709)
+Much more space than the new starbucks a mile east
-Really dim for a starbucks, not great for studying on a late Autumn afternoon
Atmosphere: 3
Food: 5
Service: 5
I gave the atmosphere a 3star because honestly when I walked in there, it felt depressing. It might be a choice for most persons but not for me. The coffee and food is all the same thing being sold by Starbucks and the staff were really helpful.
Atmosphere: 3
Food: 4
Service: 4
This Starbucks is small, quaint and cozy; it’s more like a Starbucks for the locals in the surrounding area.
Atmosphere: 5
Food: 5
Service: 5
Amazing service and coffee!!! Loved it
Atmosphere: 5
Food: 5
Service: 5
Daughter went through the drive through and ordered a venti sized drink and was given a tall. She paid before receiving her order. And, did not receive a receipt. She went in to the store to get it corrected. They gave her a new drink in the correct size but charged her again. So, she paid for 2 drinks and only got one. What a racket this location has going on…, double charging drinks for their mistake! Won’t be back to this location.
The store needs to do a better job in directing traffic. Every time I try to get through cars are blocking the entire road. DO BETTER! as a small business owner I can’t wait 20 minutes for them to move.
Very good place to study. Occasionally gets drink orders wrong but have been happy to redo them. Only thing holding me back from giving full 5 stars is the lack of a pull tab machine
Atmosphere: 4
Food: 5
Service: 5
Be careful if you are ordering cold foam. Its a little crazy to wait like 15 mins for a venti refresher and half of the damn drink being cold foam. They also made one of them wrong. I would have asked them to remake if it weren’t for the wait and being halfway down the road when I realized it.
Atmosphere: 2
Food: 1
Service: 2
I ordered my drink in the drive through but the barista said I had to come inside, which surprised me because I had ordered the same drink at other Starbucks and the baristas had never asked me to go inside. How are customers supposed to know which drinks are only available inside?
Atmosphere: 5
Food: 5
Service: 2
Restaurantji Recommends
They never put the lid on all the way, tired of burning my hand on hot coffee!
I start this review by saying that I am incredibly unsure of the barista who took my order is new or not. I don’t make this review to be angry, but to hope that he gets some awareness because it was a not so great experience. This was August 6th. Please skip to the second part of the review if you want the actual issue, and if you care about trans issues. ?
I am a former Starbucks barista, and am aware of what drinks baristas can and can not make. First off, he had denied me of 2 different drinks with very minor changes. (I was just trying to get the macadamia cold foam added to them lol.) I’m not sure if he genuinely did not know that he could add things, or if he didn’t want to waste time making them. He was also just generally quite unfriendly and spoke in almost mumbles so it was difficult to hear him. I don’t blame him for that especially if he’s new, but it made it a very odd interaction.
There was also a misunderstanding with an offer but that was fairly irrelevant.
Either way, that was not the heavily upsetting part.
I am transgender, and I attempted 3 times total to ask him to change the name on my order when he scanned my code, because for some reason both the app and company won’t change that.
He not only did not do that, seeming to just ignore it, but proceeded to loudly call out my deadname 3 times. It sucked. There is a discomfort trans people already have in ordering things and asking for their names to be put on orders correctly, and this just solidified how exhausting it could be. Once again, I don’t think this is some horrible fireable offense, but considering Starbucks values I wish he would’ve cared a little more. He seemed unmotivated to do anything at all.
Atmosphere: 5
Food: 3
Service: 3
Friendly workers. Nice atmosphere. The only problem is some just don't know how to properly make the drinks. For example my frap is always watered down. All.workers need to be retrained on making drinks or take a refresher course
Atmosphere: 5
Food: 3
Service: 5
freaking cold inside
Atmosphere: 3
Food: 5
Service: 5
The internet is so bad.
Atmosphere: 3
Food: 4
Service: 4
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