“I went to the Tropical Smoothie Cafe location in Gaylord, MI on Friday, October 21, 2022. I placed an order for pick up via the app and went in to pick up the order as scheduled. I had the misfortune of having placed my order after approximately 20 kids and their parents/chaperones had placed theirs. My food was ready about 5 minutes after the scheduled pick up time. My smoothies were 15 minutes late. Normally this would annoy me a bit, but I had a great employee interaction. I sat at the counter and watched a young man make smoothie after smoothie. He was making them 3-4 at a time, moving as quickly and efficiently as possible. He alternated between preparing drinks, cleaning equipment, and handing drinks to customers. I was amazed at how competently he was doing the job. He was pleasant with each customer interaction. My order finally came up. He made my smoothies and placed them in the to go box. As I reached for them, he genuinely apologized for how long I had waited. He was working under pressure, busting his butt, and still took the time to provide a great customer experience. He turned annoying delay into a great experience. The smoothies were good, too.“
“I went to the Tropical Smoothie Cafe location in Gaylord, MI on Friday, October 21, 2022. I placed an order for pick up via the app and went in to pick up the order as scheduled. I had the misfortune of having placed my order after approximately 20 kids and their parents/chaperones had placed theirs. My food was ready about 5 minutes after the scheduled pick up time. My smoothies were 15 minutes late. Normally this would annoy me a bit, but I had a great employee interaction. I sat at the counter and watched a young man make smoothie after smoothie. He was making them 3-4 at a time, moving as quickly and efficiently as possible. He alternated between preparing drinks, cleaning equipment, and handing drinks to customers. I was amazed at how competently he was doing the job. He was pleasant with each customer interaction. My order finally came up. He made my smoothies and placed them in the to go box. As I reached for them, he genuinely apologized for how long I had waited. He was working under pressure, busting his butt, and still took the time to provide a great customer experience. He turned annoying delay into a great experience. The smoothies were good, too.“