Very poor customer service experience , order a double whopper with cheese and bacon, got to the store , a black Manger with dreads states that he don't see the order at all , stood there for 20 minutes, order nver came thru. Employees, female employee had nail polish on , which is against ServSafe regulations.
Brat-E- Tese
First off who charges a child to use the bathroom?? Monica said we had to buy something to use the bathroom. So whoever Monica(Manager at BK) people need to get her before she end up getting hurt by a customer!! Division and Franklin location!! She love to talk jazzy and cuss out her employees??. This lady is unprofessional, rude and doesn’t need to serve customers!! Dawn check your employees!! I would love cooperate to reach out Mónica isn’t the best fit. Arguing with a customer because your employee didn’t read the screen correctly is crazy. She hung up the phone when we called and asked for the manager which was her and who’s over her she stated Dawn. We asked how to get in contact with Dawn she hung up the phone. I won’t be back to this location. I understand the environment(location) but she doesn’t have to act like a product of her environment. Btw the order was only a fry with no salt bc the first ones were too salty.
Atmosphere: 1
Food: 1
Service: 1
tae Jenkins
I called to speak with a manger and she I'm the manger and I asked her she said Monica and I asked who she reported to she said dawn .I asked how to get in contact with dawn and she hung the phone up on me bad for business
L ESPi
I love how people go the cities most ghetto Burger King and are disappointed by their meal or service here.Do yourself a favor and go home take a look at yourself in the mirror and ask yourself, "How did my decisions in life bring me here to Franklin and Division to enjoy a meal?" , "Do I deserve better this ?" "How should I change from making these terrible decisions in the future?".P.S.DONT GO HERE
Atmosphere: 1
Food: 1
Service: 1
Steven Willis
When when I called the person that took my car cursed me out just because I was a kid I don't know where she told me to go get a life and she said f myself so I'm leaving this with you just tell everybody that wants to go here don't go here don't go here because I will be shewing
Atmosphere: 1
Food: 1
Service: 1
Abe L
Stopped at here this morning on my way to do some work at DHS office down the street. When I placed my order, I very specifically stated, slowly, Bacon and Cheese no croissant. Then, for extra emphasis, I then stated "No egg, only bacon and cheese".I got through the drive thru quickly then headed over to the DHS office. I hungerly opened up my wrapper and saw loads of egg on the croissant, and absolutely no cheese.I called them and told them that they didn't give me what I ordered, and they told me the only way I could get it replaced is if I came back today or tomorrow only. I'm only at the DHS office on Wednesdays. So I went back.I then stated again, I wanted the croissant I ordered, bacon and cheese only. There was no car in the drive thru in front of me. I was gestured up to the first window, where I saw the expediter watching the sandwich maker for about 30 seconds.She then gave me the sandwich and quickly walked away. I drove away and pulled out the sandwich. This sandwich had been microwaved for about 6x as long as it should have been. It was so hot and wet that the wrapper was stuck to the croissant and ripped it open when I opened the wrapper.If they did this to the sandwich THEY SCREWED UP ON to begin with. what did they do to the correct one after I called them out on not making it properly? It's not like they were busy.Needless to say, this sandwich got thrown away because who knows what else they did to it because microwaving it for a ridiculous amount of time. I used to work at Burger King, I know how long they should be microwaved. They definitely should not be coming out like this. The wrong sandwich I received was no where near that hot either, so it was obvious this was deliberate.If you people hate your job that much, and find it so difficult to make a Bacon and Cheese Croissant, then perhaps you should rethink your job choice. Go work at Goodwill or something.I've also been doing mystery shopping for 25 years. This was unacceptable. Not that you care, but I definitely will not be back. I will be glad when this location goes out of business because of how they treat customers and no one goes there anymore.
Atmosphere: 1
Food: 1
Service: 1
Thomas Dumas
The shake was not a good value at $4 the Burgers were small.Wheelchair accessibility: Wheelchair accessible seating and parking
Atmosphere: 3
Food: 4
Service: 3
Dakiya Daniels
If I Could give this place zero stars I would . Constantly messing up my order food always cold halfway done and when yu mention it they tell yu it’s nothing they can do !
Food: 1
Service: 1
Nina Harris
They told me I had to purchase something just to use the
Atmosphere: 1
Food: 1
Service: 1
Joselyn Cardenas
Food was cold, never answered the phone, customer service is horrible!!!!! Messed up my order like SMHHH do
Rude beyond belief, refused to replace sandwich that was made incorrectly. Was told to come back in am to correct issues just to be told there's nothing wrong.
Atmosphere: 1
Food: 1
Service: 1
Tammy Hall
Got my food hot, friendly staff. Clean place.Parking: Big parking lotKid-friendliness: YesWheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Original Chicken Sandwich
Adomas Barzda
3 stars for the atmosphereIt can be a little more clean in the dining
Atmosphere: 3
Food: 4
Service: 4
Mi' Amor
Heavy set Latina manager told me she will call the cops on me because I came into the store and told her I was missing 2 hamburgers and a small Onion ring I had the receipt and everything she said I was lying!!! I told her I was in the drive thru just mins ago..and I have the receipt!! All she kept yelling is.. I'm calling the cops?!? Your a lier!! I think she was drunk
Very poor customer service experience , order a double whopper with cheese and bacon, got to the store , a black Manger with dreads states that he don't see the order at all , stood there for 20 minutes, order nver came thru. Employees, female employee had nail polish on , which is against ServSafe regulations.
First off who charges a child to use the bathroom?? Monica said we had to buy something to use the bathroom. So whoever Monica(Manager at BK) people need to get her before she end up getting hurt by a customer!! Division and Franklin location!! She love to talk jazzy and cuss out her employees??. This lady is unprofessional, rude and doesn’t need to serve customers!! Dawn check your employees!! I would love cooperate to reach out Mónica isn’t the best fit. Arguing with a customer because your employee didn’t read the screen correctly is crazy. She hung up the phone when we called and asked for the manager which was her and who’s over her she stated Dawn. We asked how to get in contact with Dawn she hung up the phone. I won’t be back to this location. I understand the environment(location) but she doesn’t have to act like a product of her environment. Btw the order was only a fry with no salt bc the first ones were too salty.
Atmosphere: 1
Food: 1
Service: 1
I called to speak with a manger and she I'm the manger and I asked her she said Monica and I asked who she reported to she said dawn .I asked how to get in contact with dawn and she hung the phone up on me bad for business
I love how people go the cities most ghetto Burger King and are disappointed by their meal or service here.Do yourself a favor and go home take a look at yourself in the mirror and ask yourself, "How did my decisions in life bring me here to Franklin and Division to enjoy a meal?" , "Do I deserve better this ?" "How should I change from making these terrible decisions in the future?".P.S.DONT GO HERE
Atmosphere: 1
Food: 1
Service: 1
When when I called the person that took my car cursed me out just because I was a kid I don't know where she told me to go get a life and she said f myself so I'm leaving this with you just tell everybody that wants to go here don't go here don't go here because I will be shewing
Atmosphere: 1
Food: 1
Service: 1
Stopped at here this morning on my way to do some work at DHS office down the street. When I placed my order, I very specifically stated, slowly, Bacon and Cheese no croissant. Then, for extra emphasis, I then stated "No egg, only bacon and cheese".I got through the drive thru quickly then headed over to the DHS office. I hungerly opened up my wrapper and saw loads of egg on the croissant, and absolutely no cheese.I called them and told them that they didn't give me what I ordered, and they told me the only way I could get it replaced is if I came back today or tomorrow only. I'm only at the DHS office on Wednesdays. So I went back.I then stated again, I wanted the croissant I ordered, bacon and cheese only. There was no car in the drive thru in front of me. I was gestured up to the first window, where I saw the expediter watching the sandwich maker for about 30 seconds.She then gave me the sandwich and quickly walked away. I drove away and pulled out the sandwich. This sandwich had been microwaved for about 6x as long as it should have been. It was so hot and wet that the wrapper was stuck to the croissant and ripped it open when I opened the wrapper.If they did this to the sandwich THEY SCREWED UP ON to begin with. what did they do to the correct one after I called them out on not making it properly? It's not like they were busy.Needless to say, this sandwich got thrown away because who knows what else they did to it because microwaving it for a ridiculous amount of time. I used to work at Burger King, I know how long they should be microwaved. They definitely should not be coming out like this. The wrong sandwich I received was no where near that hot either, so it was obvious this was deliberate.If you people hate your job that much, and find it so difficult to make a Bacon and Cheese Croissant, then perhaps you should rethink your job choice. Go work at Goodwill or something.I've also been doing mystery shopping for 25 years. This was unacceptable. Not that you care, but I definitely will not be back. I will be glad when this location goes out of business because of how they treat customers and no one goes there anymore.
Atmosphere: 1
Food: 1
Service: 1
The shake was not a good value at $4 the Burgers were small.Wheelchair accessibility: Wheelchair accessible seating and parking
Atmosphere: 3
Food: 4
Service: 3
If I Could give this place zero stars I would . Constantly messing up my order food always cold halfway done and when yu mention it they tell yu it’s nothing they can do !
Food: 1
Service: 1
They told me I had to purchase something just to use the
Atmosphere: 1
Food: 1
Service: 1
Food was cold, never answered the phone, customer service is horrible!!!!! Messed up my order like SMHHH do
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Food was hot and served fast.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Whopper
Rude beyond belief, refused to replace sandwich that was made incorrectly. Was told to come back in am to correct issues just to be told there's nothing wrong.
Atmosphere: 1
Food: 1
Service: 1
Got my food hot, friendly staff. Clean place.Parking: Big parking lotKid-friendliness: YesWheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Original Chicken Sandwich
3 stars for the atmosphereIt can be a little more clean in the dining
Atmosphere: 3
Food: 4
Service: 4
Heavy set Latina manager told me she will call the cops on me because I came into the store and told her I was missing 2 hamburgers and a small Onion ring I had the receipt and everything she said I was lying!!! I told her I was in the drive thru just mins ago..and I have the receipt!! All she kept yelling is.. I'm calling the cops?!? Your a lier!! I think she was drunk
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Onion Rings, Chicken Fries, Whopper