We have given up on Erb Thai. 9 times out of 10, they’re either closed or don’t answer the phone when you call to place an order. I just ordered a nice meal for my family, which they accepted and then cancelled without explanation. Want good Thai take out? Try Mai Thai. Food is as good but they are reliable.
Steve Dohm
Ordered basil fried rice with chicken and chicken lettuce wraps. The chicken lettuce wraps had a brown sauce that tasted a little smokey and crunch provided by celery. They didn’t skimp on the basil or peppers in the basil fried rice. Overall delicious and worth repeating.
Helena
Worst pad Thai I’ve ever had, especially for the price. It’s also ridiculous they charge $2.50 extra for gluten free and I still got a stomach ache. I only got this because Bangkok taste was closed, never again.
Liz Wheeler
The foods is always incredible. We get it a few times a month. It's our favorite choice for thai food. I know we are all frustrated with their hours but please keep supporting this small business!!!. They want to be open too and are being very negatively affected by staff shortages. Please stay open Erb Thai we love your food! Please keep your hours updated so we know when you are open :) I'll be there soon for my favorite lime leaf curry!
Teresa VanRhee
My favorite Thai place in town! I love their curry dishes and have never had issues with my orders. Very tasty and I can't find any place like it
BJ Clark
Erb Thai is the best Thai in Grand Rapids. We've had some issues with the hours not matching on Uber Eats and Grubhub, but they're worth the inconveniences. Hang in there! We all know how hard it is to run a restaurant right now, I know a lot of people are pulling for this one.
Ben and Ali Jones
Yet again, they took our order and abruptly closed 30 minutes after accepting it. Don’t take orders you can’t fulfill, it’s not okay and you do it SO OFTEN. It’s disrespectful to your customers. I could understand if it was once or twice, but it’s been 30%+ of the time.Used to love you guys. Now I shake my head whenever we drive by and cross my fingers whenever we get a craving for your food. So very sick of this.
Cory O'Neil
Great food but absolutely the worst service in the city. Multiple times have I tried to order well before they close and they claim that close early. Every time I have successfully ordered it’s taken at least 40 min to get my food. They also responded to my review saying I was lying about the time they close but I got my information directly from their website, clearly their website says that they are open until 9:30
Kristen Schultze
Ordered a delivery thru grub hub with erb Thai only to have it cancelled 20min before it was supposed to be delivered. Usually not a huge deal except I was ordering for a family friend who had just had their baby and had a sick toddler at home. Apparently erb Thai had closed early out of the blue so I was left hanging. Super frustrating. I ordered hours in advance for a 5:15 delivery only to be notified at a little before 5 that it was cancelled.
The food is fantastic and some of our favorite Thai food for pickup anywhere!...the only reason this is 4 stars (and not 5) is because of the fact that it can be incredibly hard to order for pickup due to their being short-staffed, very unusual open business hours (that are not always updated on their website, door, Google, etc.), and busy phone line/no online ordering on their website.
David Williams
I ordered and paid for a boba tea, and nothing else, but the guy working the counter went in the back and had not come out for 10+ minutes. I had to leave without even getting my order.
Carmen Dragone
I have eaten at Erb Thai on and off for many years. Last night I ordered Curry Pad Thai gf with wide noodles and a level 4 spice. I was told there would be an extra $1 charge for the wide noodles. When I went to pick it up, the bill was over $16. I was told that they had to charge me $4 for gluten free (there’s no difference in sauces, I asked) and now $2 for the wide noodle. I asked why I’m being charged for something there’s been no alteration in sauce making but because I uttered the words “gluten free” he was charging me. I also asked why now I was being charged $2 for wide noodles when I was told $1? The man argued with me and asked me if I wanted the food, I said absolutely not for a dish that should have been $11, which I paid about three weeks ago. So if the menu changed in 2021 why didn’t I pay the same amount I paid three weeks previous? Horrible customer service!! I will NOT be going back.
Mary Webster
I love their food but their hours are super screwy. Whenever I’m in town I try to order from there and 1/5 times I actually can. Their hours online and posted on their door are inaccurate and there’s no way to tell what their exact hours of service are.
Krystle January Wellness
Their service is quick and inexpensive with absolutely delicious food! I had the veggie Thai curry with red curry. I love the combo of red curry and coconut milk together. I substituted brown rice and added cashews; it was perfection! The medium is really quite spicy, so be careful. Unless you're really into spicy, I would not order anything over mild.
We have given up on Erb Thai. 9 times out of 10, they’re either closed or don’t answer the phone when you call to place an order. I just ordered a nice meal for my family, which they accepted and then cancelled without explanation. Want good Thai take out? Try Mai Thai. Food is as good but they are reliable.
Ordered basil fried rice with chicken and chicken lettuce wraps. The chicken lettuce wraps had a brown sauce that tasted a little smokey and crunch provided by celery. They didn’t skimp on the basil or peppers in the basil fried rice. Overall delicious and worth repeating.
Worst pad Thai I’ve ever had, especially for the price. It’s also ridiculous they charge $2.50 extra for gluten free and I still got a stomach ache. I only got this because Bangkok taste was closed, never again.
The foods is always incredible. We get it a few times a month. It's our favorite choice for thai food. I know we are all frustrated with their hours but please keep supporting this small business!!!. They want to be open too and are being very negatively affected by staff shortages. Please stay open Erb Thai we love your food! Please keep your hours updated so we know when you are open :) I'll be there soon for my favorite lime leaf curry!
My favorite Thai place in town! I love their curry dishes and have never had issues with my orders. Very tasty and I can't find any place like it
Erb Thai is the best Thai in Grand Rapids. We've had some issues with the hours not matching on Uber Eats and Grubhub, but they're worth the inconveniences. Hang in there! We all know how hard it is to run a restaurant right now, I know a lot of people are pulling for this one.
Yet again, they took our order and abruptly closed 30 minutes after accepting it. Don’t take orders you can’t fulfill, it’s not okay and you do it SO OFTEN. It’s disrespectful to your customers. I could understand if it was once or twice, but it’s been 30%+ of the time.Used to love you guys. Now I shake my head whenever we drive by and cross my fingers whenever we get a craving for your food. So very sick of this.
Great food but absolutely the worst service in the city. Multiple times have I tried to order well before they close and they claim that close early. Every time I have successfully ordered it’s taken at least 40 min to get my food. They also responded to my review saying I was lying about the time they close but I got my information directly from their website, clearly their website says that they are open until 9:30
Ordered a delivery thru grub hub with erb Thai only to have it cancelled 20min before it was supposed to be delivered. Usually not a huge deal except I was ordering for a family friend who had just had their baby and had a sick toddler at home. Apparently erb Thai had closed early out of the blue so I was left hanging. Super frustrating. I ordered hours in advance for a 5:15 delivery only to be notified at a little before 5 that it was cancelled.
Nice place. Small, but fast service.
Restaurantji Recommends
The food is fantastic and some of our favorite Thai food for pickup anywhere!...the only reason this is 4 stars (and not 5) is because of the fact that it can be incredibly hard to order for pickup due to their being short-staffed, very unusual open business hours (that are not always updated on their website, door, Google, etc.), and busy phone line/no online ordering on their website.
I ordered and paid for a boba tea, and nothing else, but the guy working the counter went in the back and had not come out for 10+ minutes. I had to leave without even getting my order.
I have eaten at Erb Thai on and off for many years. Last night I ordered Curry Pad Thai gf with wide noodles and a level 4 spice. I was told there would be an extra $1 charge for the wide noodles. When I went to pick it up, the bill was over $16. I was told that they had to charge me $4 for gluten free (there’s no difference in sauces, I asked) and now $2 for the wide noodle. I asked why I’m being charged for something there’s been no alteration in sauce making but because I uttered the words “gluten free” he was charging me. I also asked why now I was being charged $2 for wide noodles when I was told $1? The man argued with me and asked me if I wanted the food, I said absolutely not for a dish that should have been $11, which I paid about three weeks ago. So if the menu changed in 2021 why didn’t I pay the same amount I paid three weeks previous? Horrible customer service!! I will NOT be going back.
I love their food but their hours are super screwy. Whenever I’m in town I try to order from there and 1/5 times I actually can. Their hours online and posted on their door are inaccurate and there’s no way to tell what their exact hours of service are.
Their service is quick and inexpensive with absolutely delicious food! I had the veggie Thai curry with red curry. I love the combo of red curry and coconut milk together. I substituted brown rice and added cashews; it was perfection! The medium is really quite spicy, so be careful. Unless you're really into spicy, I would not order anything over mild.
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