Madcap Coffee Company

I’d heard that Madcap was a must-visit coffee shop in Grand Rapids, so I made it my first stop when I got into town. I ordered their seasonal drink, the Nakatomi Plaza, and wow, what a surprise! After a little while , they called my name. I went up, and there was this little thing on top of my drink that looked like a Pog from back in the day, with “yippe ki yi yay” written on it. I can’t recall if it said MFer or not, like in the movie. I think it just said “yippie ki yi yay” because it’s a family-friendly place. Then they told me, “We’re going to light this on fire now. Please let it burn completely before you take your drink away because this flaming piece of edible rice paper tends to blow away, and we don’t want the place to catch fire.” I had no idea what to expect, so I said, “Hell yeah!” They torched it. I watched it burn. I warmed my hands in the flames as it burned out. Then I took it to my seat and drank it. It was delicious, and the burnt bits tasted like toasted marshmallows. I loved the experience, and I think everyone had a blast watching my flaming drink burn brightly. I can honestly say I’ve never had anything like this happen at a coffee shop before, and I enjoyed every second of it. I would love to return someday.

Atmosphere: 5

Food: 5

Service: 5

Awesome experience every time, got the flight this time and thoroughly enjoyed it, as well as the customer service!

Atmosphere: 5

Food: 5

Service: 5

Horrible experience. The baristas were gossiping about how bad my drink was, still gave it to me. Unreal how disrespectful and disgusting that place was. Yet still tipped 20%. -1000/10

Very chill vibe. Low key, great service.

Atmosphere: 5

Service: 5

I enjoy Bolt and order it delivery to NC. it is my favorite coffee! I brew it every weekend for my family.

Been my go to spot everything I’m in Grand Rapids! Been going to this place since 2013 and it still has the same consistency, probably better I would say! I love madcap! Highly recommended to the coffee lovers!!

Atmosphere: 5

Food: 5

Service: 5

Always friendly and tasty coffee

Atmosphere: 5

Food: 5

Service: 5

A wonderful place filled with people who care about making great coffee. They also care about raising the bar when it comes to creating the best coffee in the world. Filled with people who care about excellence in everything they do.

Atmosphere: 5

Service: 5

It was just ok. Got a bunch of sass when I asked the person to fill up my cup, I didn't ask for a bunch of room only 2/3 full. For a $6 cup of coffee, cashier refused. Worst part is that the coffee really is mediocre, I've had much better many other places.

Atmosphere: 3

Food: 2

Service: 2

It’s a happening place. Full of people. Clean and neat. Nice vibe. I ordered a latte, and while it’s cute, the taste seems “off”. I gave it a 3 because everything else was good, but if the coffee experience is not great, then does the rest really matter? Also, was expensive compared to the multiple GREAT coffee shops we visited in Holland Mi.
There is paid parking right in front, or free street parking on Dennis.

Atmosphere: 5

Service: 5

Got one of the best coffee ever.. full of aromas and flavours.
Staff very polite and the guys at coffee machine knows how to make people happy 😊
Bravi!!!

Atmosphere: 5

Food: 5

Service: 5

This is my favorite coffee shop in GR. I lived in seattle for several years and Madcap ranks with the very best of seattle coffee shops.

Atmosphere: 5

Food: 5

Service: 5

had pretty rude service recently when i was ordering my drink & got scolded because i didn't hear my name called the first time when my coffee was ready. coffee wasn't really that good either

Atmosphere: 3

Service: 1

They said (even though they have stuff for seasonal drinks), that those ingredients couldn't be ordered in a hot latte in a 16oz. size.

The coffee here is generally good, but I ended up leaving without ordering since they didn't have an option for what I was looking for.

Great coffee, location, and staff!

Atmosphere: 5

Food: 5

Service: 5