Panera Bread

99 Monroe Ave NW, Grand Rapids
(616) 451-4007

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Recent Reviews

It’s always relatively clean inside but the employees are so incredibly patronizing. There are a couple team members specifically that seem to be upset by having customers inside their establishment. It completely kills the vibe every time I get my order (or maybe I should say every time I wait by the counter and get ignored) , possibly some training issues or they’re burnt out. (Or it’s time to get out of customer service)
First off, food was delicious! Service left much to be desired. Granted, I don't visit Panera that often, so this might be the way they are now, but we did not have a single employee say a word to us the entire time we were there. We walked in, stood at the counter for a few minutes. An employee walked by and smiled at us but did not attempt to take our order. We found the tablet to place an order ourselves and did that. We sat ourselves and waited for our food to get done....
Come on now y'all.....I have y'all a second chance to redeem y'all selves.

The BLT I ordered a few weeks back, had two half strips of bacon. I was eating a bread and tomatoes sandwich.

Today I come for a grilled cheese with absolutely NO crisp to the bread at all. I'm just eating goo.

Y'all a sandwich company..... Imma ask y'all to do better frfr cuz I rarely eat out and when I do, this type...

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