Steak 'n Shake
$ • Burgers, Fast Food
Hours:
6259 Kalamazoo Ave SE, Kentwood
(616) 554-1919
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Steak 'n Shake Reviews
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This location appears to close whenever they want to. Advertisement on FB says open till 12am BUT sign on door says open until 8. Arrive at 7:45pm to get food, and they are shutting down restaurant. Then employee tells me that the “other” location is still open. HORRIBLE!!! I personally watched the manager lock the doors as he witnessed us walking to front to enter… at 7:45pm. NEVER GO HERE!!!
7 of us came in during a seminar lunch break. We had an hour & 15 minutes for lunch and there were only 3 other tables seated. It took forever for the waitress to take our order, another 15 minutes for 5 waters & 2 sodas, our shakes came eventually. The waitress apologized stating they were "busy" yet half of their tables were empty. After an hour, our food still wasnt ready (we each ordered a burger and fries). We told one of the other waitresses we had to leave so tell our waitress...read full review
Ratings
Menu
Hours
| Monday | 10AM - 10PM |
| Tuesday | 10AM - 10PM |
| Wednesday | 10AM - 10PM |
| Thursday | 10AM - 10PM |
| Friday | 10AM - 10PM |
| Saturday | 10AM - 10PM |
| Sunday | 10AM - 10PM |
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Steak 'n Shake offers a cheap, filling meal with friendly staff, although the atmosphere can feel sterile due to the new ordering kiosks. Fans of the Frisco Melt combo will find it tasty. The drive-through service is efficient, and the staff provide excellent customer service, making for a satisfying experience. The restaurant has delicious food, plenty of seating, and parking. Customers can order their food at the kiosk and seat themselves. The menu includes Frisco Melt, Steakburger combos, and the popular Garlic burger. While the atmosphere can be a bit sticky and dirty, especially with small children around, the food quality and service make it an enjoyable dining experience.