Subway in Grand Rapids

“I have to be honest, our crew is a big one. I didn’t have high expectations that they were gonna be able to serve all 20 of us in a reasonable time. But we put a lot of the orders in online ahead and Reesha had many of it done when we arrived, and for those that still need to order, she managed the entire store all by herself. She did it with a smile and believe it or not all the orders were right. Great job.“

“I stopped by Subway today for lunch, and I was genuinely impressed! The restaurant was spotless, and the staff greeted me with smiles the moment I walked in. My sandwich artist took the time to make sure everything was exactly how I wanted it — fresh veggies, perfectly toasted bread, and the right amount of sauce.

You could tell all the ingredients were fresh; the tomatoes were crisp, the lettuce was bright, and the bread smelled amazing. I tried the Sweet Onion Chicken Teriyaki on Italian Herb & Cheese, and it was absolutely delicious — warm, flavorful, and satisfying.

The service was quick even during the lunch rush, and the employees seemed to take real pride in their work. The dining area was clean and comfortable, with a welcoming atmosphere that made me want to stay a little longer.

All in all, this Subway exceeded my expectations. It’s clear the team here cares about quality and customer experience. I’ll definitely be coming back soon!“

“The girls working tonight (10/30) were amazing! They were beyond nice and funny and made me one of the best sandwiches I have gotten from here in a loooooonggg time. Those girls deserve a raise FR!!!!!

Also, please change the sound your machine makes when online ordering, the sound assaulted my ears aggressively and made me jump. Thanks!“

“Omesha!! I can't say enough about this wonderful lady. Prompt service with a smile. She kept conversation my sub was exactly how I wanted it. Its nice to see a Lady who has pride in her job. Thanks for the great experience!! This girl needs a raise“

“Is always a go to spot if I want some subway, its close to center of a lot of spots and houses, so easy to grab on the way. I usually do order to go, so I don't eat in a lot. But they make quality subs, and are most of the time pretty fast with them.

Also use subway coupon codes to save money or get extra, there is usually a couple active per month“

“We went here today, and the kid named Spider Man on his tag, was amazing! I have been to subway many times in my 44 years of life l, but I have never had such great service and love put into someone making my sub until today. I don't know if it was how great his customer service was or the care he put into actually making a good sub for us, but it was the best sub we have ever had. He was so amazing that we ended up tipping $5 more before we left. I highly recommend :)“

“It's very rare these days to get good customer service. So, today when I went to this Subway to get lunch and received it... I had to share. All the ladies working were so friendly! I appreciate it this day and age when people aren't so nice. Great experience and I will be back. Thank you!“

“The manager gave me the best ideas for my BMT. She also suggested a couple coupon apps I hadn’t heard of. I honestly felt better and happy after my time there today. I’m terrible with names. I believe her name is Sandy. She’s super cool. Thank you!“

“The three folks that were working were overworked and exhausted, but still greeting me with a smile on their faces and were kind and conscientious. It’s difficult to find good help and they are working their butts off so that we have the luxury of dining out. We need to appreciate people like this.“

“They were definitely speedy about my pick up order and you could tell they had been busy tonight....but....and I hate to do it cause the food was still good for what it was. I get the cold cut combo (I like bologna) with provolone honey mustard, mayo, lettuce, black olives, on white. Now there was only 2 things, bread and cheese, and like I said it was still good for what it was. Plus, it was made good; no food falling out everywhere, no over saucing,, and looked good too. I just had this image in my head and when it was what I had envisioned, I was disappointed, but it was still good.... They guys were super nice to me too and I could tell they had been working their tales off. All is forgiven and believe me I would order from there again, in a heart beat!

Vegetarian options: You can just get a veggie sub, or a custom made salad.“

“Me and family just left we are regular customers there the on 28th and eastern the guys always have a nice attitude now the girls yall have working really do have an attitude problem never say hi just always ask what bread now the guys are always nice to us...get better customers service please“

“Ariana has amazing interpersonal skills, handles the pressure of a huge line with ease, and cares about her customers. She pays great attention to detail, and makes sure everyone is happy before they leave! She’s truly a rare find, as a devoted worker in the food industry! This location needs to appreciate her!“

“Very friendly staff! Manu I think was the manager was very helpful and friendly. He was training a new employee and everything was perfect and I enjoyed what was otherwise a really good and clean environment. Always come to this location when I want some subway.“

“It was a great experience. The two young women really were thorough and kind. Of course,They asked the right questions and communication was on point. We really appreciated it. Thanks so much. You both made us feel important. Much appreciated. They were great foot long subs too. Thanks again. Keep up the great work! You both were made for greatness,In this job.“

“Hands down Rosie 💕is the best worker there. She’s so sweet. She has extremely good patience. She helped me out when she was training somebody my food was made and wouldn’t say wrong, but there wasn’t enough on it and I called and she had me come up there and she remade them And ever since she’s been at the store. I now go to Subway. Thank you Rosie so much and definitely you need to be a manager or being a management position you are extremely qualified especially working at four different stores. I definitely hope the best for you and you’re gonna go far❤️❤️❤️❤️❤️❤️❤️ Also, I see a lot of people on here saying Rebecca is disrespectful. She was not disrespectful whatsoever to me. Even when she was busy, she was actually extremely kind. Sometimes I wonder if customers have an attitude cause you can’t make everyone happy. I work in Customer Service and sometimes when I read these reviews from people, I think OK what really happened😂

So I went back and Kaseem the New Employee recognized me right away after a month that felt really great. He has come a long way. He has patience. He understands what a customer wants so I beg of you as someone who works in Customer Service give us some time and patience Instead of being cruel and mean and angry all the time we try our best it is a tough industry, but Kaseem, you did really good this time thank you and I appreciate it.“