Potbelly

12359 James St Ste 10 Ste 10, Holland
(616) 323-2892

Recent Reviews

Tyler Dixon

Standard facility! No issues, thank you. Decent options and I do like their salads.

Atmosphere: 3

Food: 4

Service: 3

Brandy Anglin

Staff had good energy, but I didn't want lettuce on my sandwich & ended up with it anyways. Also we ordered the Chili due to being a chilly day out, trying a new sandwich shop. We ordered the chili & I swear it was just chili soup. Pretty much a few tiny pieces of I think meat, like no joke, only like 2 kidney/chili beans in both containers we got, so I'm calling it chili. Smh do better pls & thank u

Atmosphere: 4

Food: 3

Service: 4

Recommended dishes: Sandwich, Chili

Wonder Park and The Bad Guys FTW Foodfight Sucks

I did get this a few times in a

Atmosphere: 5

Food: 5

Service: 5

Brian Heard

I came to the restaurant at 8:55 pm they guy told me to hold on one minute then saaid we are closed . Whoever owns this establishment i will make sure i call corporate to tell them you are not operating at full hours but they said they was understaffed closed in 15 and i saw 3 people walk out the store 1 dude and 2 girls this is beyond customer service

Service: 1

Mike Israels

Food is always great, staff is good

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sandwich

Sam Williams

I have never had a good experience using the drive-thru. Every single time, they forget something. Chips, mac, a whole sandwich. It is ALWAYS something. They make it very clear they do not care how accurate your order is. It is up to you to double check everything in the bag, and if you forget to, tough luck.

Food: 5

Service: 1

Jeff D.

My order was a roast beef sandwich....it was a lettuce sandwich with a little roast beef. I only ate half and threw the rest away, almost $9 for a lettuce sandwich

Eric P.

No matter where I go Potbelly's pulls through for a good lunch! Customer service may be subpar in certain areas, but once I get my food and take a bite that all goes away.

Juan C. Almazan

Great place to eat and enjoy a chat.

Atmosphere: 5

Food: 4

Service: 4

Recommended dishes: Sandwich, Avocado, Avo Turkey

ChristopherW

We went to Potbelly for lunch, after which we were going to the bank to make a deposit. A gentleman in a red polo shirt asked us if we had dropped any $$ outside. I, forgetting I had this cash, said "No". Well, when we got to the bank, I realized a sizable amount of money was missing! And then the gentleman's question came back to me. So we called Potbelly. We identified how much we were missing and they confirmed this wonderful guy turned it into them. And then, Potbelly covered his lunch! Thank yous and HUZZAHS all around.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sandwich

Megan Longstreet

I had made an online order that was never picked up by a door dasher, so one of the potbelly employees personally brought it to me. Not only did he bring it to me, he also gave me a free sandwich coupon and refunded me for the inconvenience that wasn’t even his fault! 10/10 customer service and still my favorite sandwich shop. Thank you to the employee that did this for me!

Atmosphere: 5

Food: 5

Service: 5

Mark Uhan

Nice place good sandwiches and soup a friendly service check ✔️ out

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sandwich, Avocado

W G.

The best potbelly I've ever been in, and I've been all over this country. The customer service is unmatched! Dan and his team are amazing! The food is excellent and the ambience is perfection because it has all old Holland pictures in the shop. I love this place and I can't wait to bring my kids here when they're visiting from Phoenix, Arizona!

Tony Marshall

I've never been here, the other reviews on Google were not wrong. This place has amazing food and I will be back.

danicajhey

Potbelly remains a consistent spot to enjoy a delicious salad or sandwich. You know exactly what you’re going to get served in a super pleasant atmosphere. I love how they tie the decor to their local community. The employees at the HOLLAND location are extra friendly and smiley.

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