Cold Stone Creamery

1715 W Michigan Ave, Jackson
(517) 795-1648

Recent Reviews

Andrew Ferris

Stopped in to satisfy my pregnant wife’s cravings of ice cream peanut butter and chocolate. Let’s just say they set me up with the best thing my wife could’ve ever imagined!

Atmosphere: 5

Food: 5

Service: 5

Kenady Noneya

Don’t have half of the menu items available when you try to order.

Atmosphere: 2

Food: 1

Service: 2

Michael Baxter

covid killed their options, but still my favorite ice cream place in town

Sam Wilkerson

Very frustrating to order from here when the lobby is CLOSED in the middle of the day (4pm right now..) They expect you to order your ice cream from the drive thru but you can’t see the flavors or toppings at all… also there is NO POINT in ordering a vegan friendly Silk chocolate milkshake when you make your milkshakes with dairy milk and don’t offer non dairy milk… very disappointing. Poor business set up. Surprised this place is still operating like this and not out of business by now..

Stephanie Robertson

Disappointed! They cannot accept Cold Stone Creamery gift cards. Employee at the window was kind and sympathetic. But, owners need to correct the issue with the gift card. Not goid business!

Kathleen Conlon

These people are awesome! I bought a cake for my mom who’s recovering from cancer and they were just incredibly sweet about the whole experience, and upgraded us to a bigger cake! They really care, and I would highly recommend them!

Rachel Robbins

Cannot use cold stone gift cards here because it's a Tim Horton's register...also dining room is closed at 2pm, but limited ice cream options at drive thru.

Steve P

Bought a gift card to coldstone creamery. The person brought it in to use. Associate at Coldstone took the gift card from her, threw it away and stated we do not take these.

James Swan

Worst experience ever my girlfriend wanted to try the Peeps ice cream nasty

Stacy

Tried to stop by at 7:30 pm for ice cream and no one was answering the drive through after we sat there for a while, pulled up to the window and there was a hand written sign saying sorry were closed. Drove pretty far out of my way to come here for them to be closed during their normal business hours!!! Very angry

Stephanie A

Their ice cream is great, but they are never open at the times listed. I've went there multiple times in the past year well before closing time, and nobody is there.

Zach W.

Oh boy. You should avoid this restaurant at ALL costs. I've given them a minimum of 15 chances and every single one of them is terrible. Rude staff, high wait times and poor product quality. The trifecta of awful.

Kristopher Slabaugh

Closed on a Friday at 5:30 P.M. Very disappointed. Lights were off. Website says open till 10 P.M.

Stacy Carpenter

Tried to stop by at 7:30 pm for ice cream and no one was answering the drive through after we sat there for a while, pulled up to the window and there was a hand written sign saying sorry were closed. Drove pretty far out of my way to come here for them to be closed during their normal business hours!!! Very angry

Eli Attruia

Waited in the drive-thru for 20+ minutes to place an order for 2 medium shakes. Waited another 15 for them to be made, came out as a bit more than flavored milk. I've gone to a few Cold-Stones and they have always been great, but this one is the worst so far. Would not recommend.

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