Steak 'n Shake

Name: Steak 'n Shake
Address: 2655 Airport Rd, Jackson, Michigan, 49202, US
Telephone: (517) 841-9390
Price range: $
Rating: 2.3

$ • Burgers, Fast Food

Hours:
2655 Airport Rd, Jackson
(517) 841-9390

Menu Order Online

About Steak 'n Shake

Steak 'n Shake, a restaurant known for its burgers and shakes, appears to be navigating through some changes. The reviews indicate that the service has become less personal, with kiosks now being used for ordering and self-service for drinks. While the food, especially the burgers, continues to receive praise, the overall customer experience seems to have declined. The interior of the building is well-kept, but the exterior is described as "really run down."

Some customers report mixed experiences; while one enjoyed being greeted by "two smiling faces" and received their order in a normal time frame, others express frustration with the ordering process. One customer noted that they were forced to use a kiosk to order, and found that only one kiosk accepted cash, which was broken at the time. Despite these challenges, the food quality remains a highlight, with one customer stating they were happy with how everything came out, even appreciating the late-night atmosphere.

Overall, Steak 'n Shake seems to be in a transitional phase, working to improve but struggling to reach the level of customer satisfaction it once enjoyed. One employee, Kam, stands out for delivering excellent service and preparing great burgers.