Amazing customer service! Mya was very helpful and attentive😊
theresa bonds
I ordered For my Teenage girls door dash while out of town. I spent over 55 dollars with half the order only being delivered! The Door Dash Lady named Lori was so polite and went back to get the rest of the order. Please note: she was handed this order from counter that had wet bag with stuff on it and asked for new bag to deliver per Lori Door dash the first time she was there. I personally called and spoke with Natalie who said she was the manager. Please note at this time the door dash driver was waiting for the missed half of order. Door dash Lady Lori was being told by Natalie Manager you should have picked up all the order and I can roll back the video. Door dash lady was saying You told me this was the whole order and did not give me the whole order and I even told you that the bag was wet with stuff on it and you had to put items in a new bag. Please Note: This whole time the Manager was on the phone with me the paying customer talking over me and not listening yelling what do you want me to do!!! All your doing is yelling at me and I’m not listening to this it is recorded!!! I the paying customer am totally ? write to demand Natalie the manager provide the paid for items to the Door Dash Driver Natalie! This took over 20 min for this unprofessional yelling Manager Named Natalie to provide paid for service! I am a Travel Nurse and have been all over the US at different Tropical Smoothies and have NEVER Been treated like this! I’m am so sickened by the disrespect and rude comments made the manager of Tropical Smoothie named Natalie has made to the Door Dash Driver Lori!!! I heard all of this while on the phone with this rude disrespectful Manager named Natalie! I had to try and get words in over the phone to ask who was the Owner and was just told to call corporate and The Manager named Natalie hung up the phone on me! Wowwww The OWNER needs to get ahold of me or Corporate. Please also note the door dash driver Lori has also contacted Door Dash to speak in the rude disrespectful Manager Natalie. The way this Manager of Tropical Smoothie Named Natalie spoke to me as a paying customer is totally unacceptable! The way she spoke also to the Door Dash Driver Lori was just plan sickening! If this is who the Owner hires to deal with the paying customers the place will not be in business very long. I cannot even imagine the others that have to work around such a rude individual. The moral has to be toxic.
Atmosphere: 1
Food: 1
Service: 1
Sara Josphenia
I came through the drive through today and Tatyanna was beyond rude. As someone who manages a food and beverage asblishment myself the attitude she had was unbelievable. If you cant be nice or kind to your guest don't work in the service industry. I also kindly asked if I could get a empty bowl of water for my pet I am on the way to take the the vet and she rudely told me no and move out of the way of other car. Shouldnt he someone dealing with customers.
Service: 1
Brett Ketchum
Food here is meh, but the smoothies are what they are known for, and they are really good.
Food: 4
fran laughlin
Ordering is quick and easy. The food & smoothies are delicious!
Parking: Never a problem.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Smoothie and a Flatbread
Susan Koch
Tropical Smoothie is usually yummy! I have the app and love it! My smoothie was good but all the women working rude as hell. When I asked for my online order as it was my first time at this location they simply pointed and didn’t speak a single word.
Atmosphere: 3
Food: 2
Service: 1
Bailey Good
I ordered an açaà bowl for breakfast and they gave me a frozen solid bowl that will be inedible for the next 2 hours
Atmosphere: 1
Food: 1
Service: 1
MaryEllen Hamlin
Girl that runs the drive through doesn’t smile or say a single word. 4th time this has happened, not sure what her what her problem is.
Atmosphere: 4
Food: 5
Service: 2
Recommended dishes: Island Punch Smoothie
Alina Rising
Attempted to order last night prior to closing which said 9 pm online & at the location. Doors locked & all the workers hiding 10 minutes before they closed refused to take an order & laughed in my face about them hiding. Terrible service………
Atmosphere: 1
Food: 1
Service: 1
Mary Jenkins
Please check your straws, twice I’ve had a crack on mine , not able to enjoy my smoothie.
Had amazing service by the cashier that helped me. I think his name was Enix. Unfortunately when i went to eat my wrap there was a roach in it!!!!! the manager natally was ZERO help. I will not be back
Atmosphere: 2
Food: 1
Service: 4
Jen Delaney
Love this! One smoothie is a great meal replacement, and I always get some kind of vitamin boost. Love to stop here for lunch while I'm on a 12hr shift
Atmosphere: 4
Food: 5
Service: 5
Heather Light of Christ
I have had 95% good food here, couple times things weren't right they were quick to offer me a free replacement for next visit. The avacolada smoothie is awesome!
Atmosphere: 5
Food: 5
Service: 5
Marvin Doku
Besides having to remind them to cook the chicken because it was raw the first few times that I’ve ordered a buffalo chicken wrap today I went in and they told me they don’t accept bills larger than $20 mind you my bill was 24 close to $26 and they couldn’t break a bill to give me back my change so I left there very unhappy I would not recommend this place for anyone sad that a new place in Jackson, Michigan, which barely has any places to go eat is putting all these limitations and policies that I’ve never heard of
Jacob Dangerous
Nothing over a $20. Cash is still king, all money should be accepted. Tired of these places.
Amazing customer service! Mya was very helpful and attentive😊
I ordered For my Teenage girls door dash while out of town. I spent over 55 dollars with half the order only being delivered! The Door Dash Lady named Lori was so polite and went back to get the rest of the order. Please note: she was handed this order from counter that had wet bag with stuff on it and asked for new bag to deliver per Lori Door dash the first time she was there.
I personally called and spoke with Natalie who said she was the manager. Please note at this time the door dash driver was waiting for the missed half of order. Door dash Lady Lori was being told by Natalie Manager you should have picked up all the order and I can roll back the video. Door dash lady was saying You told me this was the whole order and did not give me the whole order and I even told you that the bag was wet with stuff on it and you had to put items in a new bag.
Please Note: This whole time the Manager was on the phone with me the paying customer talking over me and not listening yelling what do you want me to do!!! All your doing is yelling at me and I’m not listening to this it is recorded!!! I the paying customer am totally ? write to demand Natalie the manager provide the paid for items to the Door Dash Driver Natalie! This took over 20 min for this unprofessional yelling Manager Named Natalie to provide paid for service!
I am a Travel Nurse and have been all over the US at different Tropical Smoothies and have NEVER Been treated like this! I’m am so sickened by the disrespect and rude comments made the manager of Tropical Smoothie named Natalie has made to the Door Dash Driver Lori!!! I heard all of this while on the phone with this rude disrespectful Manager named Natalie!
I had to try and get words in over the phone to ask who was the Owner and was just told to call corporate and The Manager named Natalie hung up the phone on me!
Wowwww The OWNER needs to get ahold of me or Corporate. Please also note the door dash driver Lori has also contacted Door Dash to speak in the rude disrespectful Manager Natalie.
The way this Manager of Tropical Smoothie Named Natalie spoke to me as a paying customer is totally unacceptable! The way she spoke also to the Door Dash Driver Lori was just plan sickening! If this is who the Owner hires to deal with the paying customers the place will not be in business very long. I cannot even imagine the others that have to work around such a rude individual. The moral has to be toxic.
Atmosphere: 1
Food: 1
Service: 1
I came through the drive through today and Tatyanna was beyond rude. As someone who manages a food and beverage asblishment myself the attitude she had was unbelievable. If you cant be nice or kind to your guest don't work in the service industry. I also kindly asked if I could get a empty bowl of water for my pet I am on the way to take the the vet and she rudely told me no and move out of the way of other car.
Shouldnt he someone dealing with customers.
Service: 1
Food here is meh, but the smoothies are what they are known for, and they are really good.
Food: 4
Ordering is quick and easy. The food & smoothies are delicious!
Parking: Never a problem.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Smoothie and a Flatbread
Tropical Smoothie is usually yummy! I have the app and love it! My smoothie was good but all the women working rude as hell. When I asked for my online order as it was my first time at this location they simply pointed and didn’t speak a single word.
Atmosphere: 3
Food: 2
Service: 1
I ordered an açaà bowl for breakfast and they gave me a frozen solid bowl that will be inedible for the next 2 hours
Atmosphere: 1
Food: 1
Service: 1
Girl that runs the drive through doesn’t smile or say a single word. 4th time this has happened, not sure what her what her problem is.
Atmosphere: 4
Food: 5
Service: 2
Recommended dishes: Island Punch Smoothie
Attempted to order last night prior to closing which said 9 pm online & at the location. Doors locked & all the workers hiding 10 minutes before they closed refused to take an order & laughed in my face about them hiding. Terrible service………
Atmosphere: 1
Food: 1
Service: 1
Please check your straws, twice I’ve had a crack on mine , not able to enjoy my smoothie.
Atmosphere: 5
Food: 2
Service: 5
Restaurantji Recommends
Had amazing service by the cashier that helped me. I think his name was Enix. Unfortunately when i went to eat my wrap there was a roach in it!!!!! the manager natally was ZERO help. I will not be back
Atmosphere: 2
Food: 1
Service: 4
Love this! One smoothie is a great meal replacement, and I always get some kind of vitamin boost. Love to stop here for lunch while I'm on a 12hr shift
Atmosphere: 4
Food: 5
Service: 5
I have had 95% good food here, couple times things weren't right they were quick to offer me a free replacement for next visit. The avacolada smoothie is awesome!
Atmosphere: 5
Food: 5
Service: 5
Besides having to remind them to cook the chicken because it was raw the first few times that I’ve ordered a buffalo chicken wrap today I went in and they told me they don’t accept bills larger than $20 mind you my bill was 24 close to $26 and they couldn’t break a bill to give me back my change so I left there very unhappy I would not recommend this place for anyone sad that a new place in Jackson, Michigan, which barely has any places to go eat is putting all these limitations and policies that I’ve never heard of
Nothing over a $20. Cash is still king, all money should be accepted. Tired of these places.
Atmosphere: 1
Food: 5
Service: 1
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