Don’t support businesses that mistreat people and make excuses. Reality check
Atmosphere: 1
Food: 1
Service: 1
Courtney P.
Owner Scott simply could have apologized for a mistake made and the time it took to get our food; instead he made us feel very unwelcome. I've live and dined at Shakespeares for the past 10 years. The once amazing shakes... simply ruined by lack of customer service and an owner owning up to mistakes and time frames. Unfortunately on the worst day of service it shouldnt take more than 1 hour and 45 mins for a quesadilla and nachos. Tonight I didn't even have a drink. A simple diet and a nacho was desired and never achieved. The disappointment was unreal. Since covid they can't keep up! Try to dine on a slow day. Otherwise avoid.
Aaron Wagner (AaronWagner7000)
Drank and ate everything on the menu. Twas a good evening.
Lauren F.
Good food and service. A big variety of drafts beer and ciders. Love the pickle pizza and nachos!
Bryan R
Cheese curds are amazing.
Atmosphere: 5
Food: 5
Service: 5
Khaleb Cretsinger
As a Kalamazoo Native I have a love/hate relationship with Shakes.I think Covid really changed this place. It’s no longer the fun and interactive Shakespeare’s we used to know. Now it’s a good pre-gaming bar before you go to the actual bars. They don’t even have “bar” hours anymore.Food and drinks:They have the best Nachos in town! All of the bar food is phenomenal overall!Service: The Bouncers take their jobs extremely serious. If you look at them the wrong way they won’t let you in. I think Shakes was just affected by the staffing shortage and covid. Service is consistently slow.Atmosphere:The TVs are small, I wouldn’t recommend for big games. The population is very diverse. The environment can feel uptight and strict due to the extreme security measures.If you’re looking for a chill, controlled and quiet place to eat and have a couple beers before going to the fun bars this is the spot! Great place to bring your parents and Grandparents!
Atmosphere: 2
Food: 5
Service: 2
Latoya Marton
Wonderful
Atmosphere: 5
Food: 5
Service: 5
Chad Oberdoerster
Great food and beer selection. Service was awful, slow, and inattentive.
Atmosphere: 4
Food: 5
Service: 1
Recommended dishes: Free Popcorn
Jerome Hentkowski
Had a birthday party and everything was done as promised.
Atmosphere: 5
Food: 4
Service: 5
Brooks Weber
As a West Mi/WMU family, I have been visiting Shakespeare’s Pub with my family for many years, it was always a great place to watch a game with good pub food but after my experience on this last Sat 12/23, I will never return or recommend them. At 4pm, it was freezing cold inside to the point that people were moving from the window tables to an area of four tops next to the fireplace, which was not on, so I requested it be turned on. Although it was dead business wise, an hour later, I had to ask for the 3rd time. We ordered a Turkey Reuben and Fried Cauliflower appetizer. The appetizer, at $10, came on a small side plate with only three semi 1/4 size pieces of cauliflower, the rest just fried crumbs. Upon trying those pieces, they were all breading so I sent it back. When the bill arrived, they had adjusted the appetizer price by $2 but not removed it from the bill. I asked for the Mgr, and she told me that they buy it from a supplier, so the portion and quality was not their responsibility. She said she did not remove it from the bill because we had eaten several pieces. And I asked her how would a customer know to send it back without trying TWO pieces and seeing the poor quality of what remained? Or that it was not made in-house or a kitchen mgr would not inspect the quality before leaving the kitchen? She still refused to remove the sent back appetizer. I have spent thousands there over the years and they lost me over poor customer service, a terrible mgrs attitude and $10 appetizer that should have not been on the menu at that poor quality.
Food was not good my wings were slimy and no flavor. The fries were cold. They had karaoke so that was good. On a bad note they have no patron or Hennessy. Service was good. Atmosphere was good as well. Just the food sucked and was cold.
Matt B
Been going for years, less frequent as I don't live in Kalamazoo anymore. I have always had amazing food, drinks, and service! Tonight was just as great as it's always been!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Free Popcorn
Gordon Cramer
They were short staffed so food took a while, but they did warn us, but the potato skins were over cooked. Nice place though...
Atmosphere: 5
Food: 3
Service: 3
Patty Vaughn
Had a Great Night with the gang"Mollie's 40th Birthday"
Atmosphere: 5
Food: 5
Service: 5
Jade N
As someone who has a lot of trouble feeling safe and comfortable in bars I had a great time. I went with some friends on a Wednesday for their karaoke and we had a blast. It wasn’t super busy and the vibes of the room and staff were warm and friendly. We had cheese bread and a few drinks, the cheese bread was fantastic i could NOT get enough! I am a “blue tropical drink” girlie and got exactly what I wanted in their Blue Hawaiian.
Don’t support businesses that mistreat people and make excuses. Reality check
Atmosphere: 1
Food: 1
Service: 1
Owner Scott simply could have apologized for a mistake made and the time it took to get our food; instead he made us feel very unwelcome. I've live and dined at Shakespeares for the past 10 years. The once amazing shakes... simply ruined by lack of customer service and an owner owning up to mistakes and time frames. Unfortunately on the worst day of service it shouldnt take more than 1 hour and 45 mins for a quesadilla and nachos. Tonight I didn't even have a drink. A simple diet and a nacho was desired and never achieved. The disappointment was unreal. Since covid they can't keep up! Try to dine on a slow day. Otherwise avoid.
Drank and ate everything on the menu. Twas a good evening.
Good food and service. A big variety of drafts beer and ciders. Love the pickle pizza and nachos!
Cheese curds are amazing.
Atmosphere: 5
Food: 5
Service: 5
As a Kalamazoo Native I have a love/hate relationship with Shakes.I think Covid really changed this place. It’s no longer the fun and interactive Shakespeare’s we used to know. Now it’s a good pre-gaming bar before you go to the actual bars. They don’t even have “bar” hours anymore.Food and drinks:They have the best Nachos in town! All of the bar food is phenomenal overall!Service: The Bouncers take their jobs extremely serious. If you look at them the wrong way they won’t let you in. I think Shakes was just affected by the staffing shortage and covid. Service is consistently slow.Atmosphere:The TVs are small, I wouldn’t recommend for big games. The population is very diverse. The environment can feel uptight and strict due to the extreme security measures.If you’re looking for a chill, controlled and quiet place to eat and have a couple beers before going to the fun bars this is the spot! Great place to bring your parents and Grandparents!
Atmosphere: 2
Food: 5
Service: 2
Wonderful
Atmosphere: 5
Food: 5
Service: 5
Great food and beer selection. Service was awful, slow, and inattentive.
Atmosphere: 4
Food: 5
Service: 1
Recommended dishes: Free Popcorn
Had a birthday party and everything was done as promised.
Atmosphere: 5
Food: 4
Service: 5
As a West Mi/WMU family, I have been visiting Shakespeare’s Pub with my family for many years, it was always a great place to watch a game with good pub food but after my experience on this last Sat 12/23, I will never return or recommend them. At 4pm, it was freezing cold inside to the point that people were moving from the window tables to an area of four tops next to the fireplace, which was not on, so I requested it be turned on. Although it was dead business wise, an hour later, I had to ask for the 3rd time. We ordered a Turkey Reuben and Fried Cauliflower appetizer. The appetizer, at $10, came on a small side plate with only three semi 1/4 size pieces of cauliflower, the rest just fried crumbs. Upon trying those pieces, they were all breading so I sent it back. When the bill arrived, they had adjusted the appetizer price by $2 but not removed it from the bill. I asked for the Mgr, and she told me that they buy it from a supplier, so the portion and quality was not their responsibility. She said she did not remove it from the bill because we had eaten several pieces. And I asked her how would a customer know to send it back without trying TWO pieces and seeing the poor quality of what remained? Or that it was not made in-house or a kitchen mgr would not inspect the quality before leaving the kitchen? She still refused to remove the sent back appetizer. I have spent thousands there over the years and they lost me over poor customer service, a terrible mgrs attitude and $10 appetizer that should have not been on the menu at that poor quality.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Food was not good my wings were slimy and no flavor. The fries were cold. They had karaoke so that was good. On a bad note they have no patron or Hennessy. Service was good. Atmosphere was good as well. Just the food sucked and was cold.
Been going for years, less frequent as I don't live in Kalamazoo anymore. I have always had amazing food, drinks, and service! Tonight was just as great as it's always been!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Free Popcorn
They were short staffed so food took a while, but they did warn us, but the potato skins were over cooked. Nice place though...
Atmosphere: 5
Food: 3
Service: 3
Had a Great Night with the gang"Mollie's 40th Birthday"
Atmosphere: 5
Food: 5
Service: 5
As someone who has a lot of trouble feeling safe and comfortable in bars I had a great time. I went with some friends on a Wednesday for their karaoke and we had a blast. It wasn’t super busy and the vibes of the room and staff were warm and friendly. We had cheese bread and a few drinks, the cheese bread was fantastic i could NOT get enough! I am a “blue tropical drink” girlie and got exactly what I wanted in their Blue Hawaiian.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Free Popcorn