Subway

4434 S Westnedge Ave, Kalamazoo
(269) 381-6299

Recent Reviews

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Jade Nitro

My food was good and the people running it were nice. My food was good and quick. I think it may be privately owned and they didn’t have as many options as other stores.

Atmosphere: 5

Food: 4

Service: 5

Aaron Calhoun

The Middle Eastern lady in there is disrespectful and simply incompetent.

Atmosphere: 1

Food: 5

Service: 1

Recommended dishes: Subway Club

Desiree Neil

The staff was very friendly, but the ingredients were not very fresh.

Atmosphere: 3

Food: 3

Service: 5

Centerria Manning

I ordered 3 subs online and they were all wrong when I got all the way home I called several times no answer they should be ashamed!

Food: 2

Service: 2

Becky Thomas

Vegetables are very subpar. Not fresh at all. Lettuce is brown, tomatoes are very rotten looking. They never toast my sandwich all the way and when I ask for the cheese to be completely melted I get told the machine is too hot.

Atmosphere: 3

Food: 1

Service: 3

h e

This is my favorite Subway. I place my order in the App and when I get there it is always ready. I order at Noon during the week. I get the tuna with extra meat. My sub is made perfect, exactly like I like. (I went to another Subway, last week,ordered the same thing and it sucked.)
I will be getting my work Subway lunches from this Subway at S. Westnedge & Kilgore.

Atmosphere: 4

Food: 5

Service: 4

Becky

Vegetables are very subpar. Not fresh at all. Lettuce is brown, tomatoes are very rotten looking. They never toast my sandwich all the way and when I ask for the cheese to be completely melted I get told the machine is too hot.

Atmosphere: 3

Food: 1

Service: 3

Kaleigh Gibson

Got yelled at by the lady there. She yelled at me telling me I broke her computer I told her I didn't break it she continued to yell at me I told her she didn't have to be rude and snobbish said I don't have an attitude she would let me scan my card after I finally got to pay she wouldn't give me her name or me recipet because I told her I'd be leaving a complaint. I work next door Everytime I come in there she's got a shitty attitude.

Atmosphere: 1

Food: 4

Service: 1

Black Widow

They always have fresh vegetables for the sandwiches.This is the only place that I go to for my subs

Atmosphere: 5

Food: 5

Service: 5

Hailey Hemenway

I ordered a meatball marinara. The meatballs were grey inside. I have been on the toilet since. If your foods expired throw it away. Smh. When I called and told them they told me I was an idiot and I shouldn’t have gotten food. Very disrespectful. Do not eat here if you enjoy having bowels.

Atmosphere: 1

Food: 1

Service: 1

Cami Sours

Worst subway I’ve ever been to my life. The lady who answered the phone for my friend SCREAMED at him while he was being very polite just trying to explain that the sandwich never made it to him. As somebody who works in customer service, that is a way YOU SHOULD NEVER treat a customer especially one that’s trying to address the situation respectfully. Now they don’t wanna answer the phone ? I will NEVER be returning and I can name a few other people that won’t as well. How miserable can your life be to talk to ANYBODY the way I witnessed this lady talk to my friend. It’s giving you hate your life and your job. DO BETTER.

Karl Morrison

The store is clean, and the staff is friendly, but the protein portions they give u are small. And the prices are out of control.

Atmosphere: 3

Food: 3

Service: 3

Recommended dishes: Sandwich

Megan Greer

I came in the other day to find out they have barriers up over the meat. Pretty strange since that defeats the purpose of seeing what you order, but I gave it a try. The lady who works there kept trying to direct me on how I should prepare my sub. I like everything extra toasted, with the veggies and sauce on beforehand. She questioned-then criticized the way I wanted my sub, which made everything more difficult and suspicious, other than not being able to see the meat being put on. After paying for the sub(turkey bacon 6in) then leaving, I didn’t get any further than the car before checking my food, to realize this one had some of the ABSOLUTE worst quality meat and vegetables I’ve ever had on a Subway sub. The bacon didn’t look edible at all, had an abnormal texture plus “unknown” contaminants on it. The turkey looked as good as deli meat that was peeled off the floor, spinach was brown and slimy, the honey mustard looked pretty rancid also. Mind you I’ve been going to Subway since a kid, but now the food quality has decreased significantly to the point where I wouldn’t want to even feed it to an animal. The lady had no courtesy for me whatsoever. When I came back to refund my food(I was polite and patient) she made a scene and singled me out when other customers were already being helped in line ahead of me. I told her to finish with them and I’d wait..otherwise that would’ve been unfair to the others. When it was my turn, I was told that I could NOT refund my food or get my money back. She tried forcing me two or three times to get another sub order. I calmly demanded my money back, and a new receipt since I returned my food and had my receipt. She was completely obnoxious, called her manager and laughed on the phone as she was talking to them in a different language. I had no idea what was so funny or what was being said, but by her tone and actions, I could definitely tell that I was being verbally attacked. Finally after another 5 mins or more of waiting and re explaining over and over again that I was ready to leave, she tried to refund me from a loose cup that had folded up money in it on the counter. Next tried to return my money from the money out of the tip box! I had to ask her at least three times to please give me my money back the legal/right way! So I’m not exactly sure where my money went after I paid..I don’t know if I paid her personal bank account, or Subway, or whoever. That was unbelievably unprofessional. Last but not least, right before I got my food refunded, she pulled out her phone to take a PHOTO of me. I was so offended and shocked that someone would act that disrespectful towards a customer who simply wanted an exchange!! So to summarize this, I was treated terribly, forcefully held in the store to be taunted with my own money, criticized, belittled, while being told Subway would call the Health Department on me ..for some reason? Also that I would never be able to go into another subway here again. With the way I was treated, I can promise that I would NOT step into another Subway again anyway. I soon made a non emergency report about my treatment to the local dispatch. Since it’s a public facility, no violations can be given to a employee who takes a personal photo of the customer, unfortunately. But it was against my personal privacy, so therefore I’m disgusted and appalled at Subways behavior. Be careful if you are going to this Subway. The short dark-haired lady, and I believe she was of middle eastern descent(for reference purposes) was very uncivilized and inconsiderate towards me . I have seen her be almost as rude to other customers as well, by rushing them through their order, talking on the phone through their entire order, and mocking people about their preferences in food choice. Will not be coming back to Subway. I will make sure to warn others of this specific location. With the new barrier, they can just spit in your food in vengeance without you even realizing. But in total honestly, it’s partially just a poor way of covering up how bad the food quality has become.

Atmosphere: 2

Food: 1

Service: 1

Recommended dishes: Sandwich

Blank Blank

I came in the other day to find out they have barriers up over the meat. Pretty strange since that defeats the purpose of seeing what you order, but I gave it a try. The lady who works there kept trying to direct me on how I should prepare my sub. I like everything extra toasted, with the veggies and sauce on beforehand. She questioned-then criticized the way I wanted my sub, which made everything more difficult and suspicious, other than not being able to see the meat being put on. After paying for the sub(turkey bacon 6in) then leaving, I didn’t get any further than the car before checking my food, to realize this one had some of the ABSOLUTE worst quality meat and vegetables I’ve ever had on a Subway sub. The bacon didn’t look edible at all, had an abnormal texture plus “unknown” contaminants on it. The turkey looked as good as deli meat that was peeled off the floor, spinach was brown and slimy, the honey mustard looked pretty rancid also. Mind you I’ve been going to Subway since a kid, but now the food quality has decreased significantly to the point where I wouldn’t want to even feed it to an animal. The lady had no courtesy for me whatsoever. When I came back to refund my food(I was polite and patient) she made a scene and singled me out when other customers were already being helped in line ahead of me. I told her to finish with them and I’d wait..otherwise that would’ve been unfair to the others. When it was my turn, I was told that I could NOT refund my food or get my money back. She tried forcing me two or three times to get another sub order. I calmly demanded my money back, and a new receipt since I returned my food and had my receipt. She was completely obnoxious, called her manager and laughed on the phone as she was talking to them in a different language. I had no idea what was so funny or what was being said, but by her tone and actions, I could definitely tell that I was being verbally attacked. Finally after another 5 mins or more of waiting and re explaining over and over again that I was ready to leave, she tried to refund me from a loose cup that had folded up money in it on the counter. Next tried to return my money from the money out of the tip box! I had to ask her at least three times to please give me my money back the legal/right way! So I’m not exactly sure where my money went after I paid..I don’t know if I paid her personal bank account, or Subway, or whoever. That was unbelievably unprofessional. Last but not least, right before I got my food refunded, she pulled out her phone to take a PHOTO of me. I was so offended and shocked that someone would act that disrespectful towards a customer who simply wanted an exchange!! So to summarize this, I was treated terribly, forcefully held in the store to be taunted with my own money, criticized, belittled, while being told Subway would call the Health Department on me ..for some reason? Also that I would never be able to go into another subway here again. With the way I was treated, I can promise that I would NOT step into another Subway again anyway. I soon made a non emergency report about my treatment to the local dispatch. Since it’s a public facility, no violations can be given to a employee who takes a personal photo of the customer, unfortunately. But it was against my personal privacy, so therefore I’m disgusted and appalled at Subways behavior. Be careful if you are going to this Subway. The short dark-haired lady, and I believe she was of middle eastern descent(for reference purposes) was very uncivilized and inconsiderate towards me . I have seen her be almost as rude to other customers as well, by rushing them through their order, talking on the phone through their entire order, and mocking people about their preferences in food choice. Will not be coming back to Subway. I will make sure to warn others of this specific location. With the new barrier, they can just spit in your food in vengeance without you even realizing. But in total honestly, it’s partially just a poor way of covering up how bad the food quality has become.

Atmosphere: 2

Food: 1

Service: 1

Recommended dishes: Sandwich

Alexis Shantell

Walked up and they closed the doors at 8:49 thatsfine but then the lady flipped me off as i walked away

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